Lovesac

Christmas ruined.
Location: Stonebriar store
Product: The big one and cover
Total cost: $ 1200
Bought the Big One to be delivered as a xmas present for my son in Austin. Somehow in all the details they gathered they managed to:
1. delivery it early (didn’t call me to let me know)
2. delivery it to the wrong location (delivered to the Austin store instead of his home)
3. incomplete order (sac showed up but not the $ 400 cover)
4. overcharged me $ 200, then in the mix of fixing this delivery nightmare, realized it and got it refunded
5. had a backorder on the cover (never communicated)
Look, these are nice items, don’t get me wrong, but for $ 1200 you expect way more than you get as far as service goes. All of the snags we hit I had to find out about on my own. I shouldn’t of had to chase my tail and waste my team trying to find where the thing had been delivered or when the cover was coming in.
In addition to my efforts in getting it resolved, my son braved the austin traffic twice to pickup what should have been there on ¹²⁄₂₈.
Bad experience.
Don’t have a lot of love for the lovesac right now.

Lovesacs and Sactionals are those things that you really have to try for yourself to believe. If someone simply described it to you, it’ll probably just sound stupid. Giant foam bags that cost as much as a couch? Why would I get that? But once you sit on one, you’ll understand. And this is where a local store comes into play. This store (and all other Lovesac stores) is simply a show room. It’s tiny compared to the other traditional furniture stores, but all it takes is one Sac to forever change your perception of a comfort.
I gave this store a 5-​star due to the customer service I received from Jennifer. It was simply exceptional. I came in casually to browse around for some accessories and to look at the Sactionals. Being super detailed oriented, I started asking a ton of questions. Jennifer stayed patient with me. She even helped me order an item that was sold out online. 3 weeks later, I had more questions and she remained patient and informative through multiple phone calls and emails. Most people can’t keep up with my level of attentiveness to details. But hey, if I’m spending $ 700 on a giant sac or $ 2000 on a couch, I want to know everything about it.
Normally, I would never advocate buying something in store when you can buy it online, especially when there’s free shipping. However, Lovesac is a little different b/​c there really is no difference. In store, you get to sit on the furniture and actually touch the fabrics, including many that are not listed on their websites. You might even get some cool in-​store discounts if you’re lucky.
Lastly, just a general advice with the Sacs. Don’t underestimate their sizes. They are HUGE. They might not look that big in the stores but they will once you open them up in your apartment. If you live in an apartment, I won’t recommend getting anything bigger than a MovieSac. We have the Eskimo Phur cover and it’s amazing!

I ABSOLUTELY Love this place! Everyone that works there is full of knowledge of their products. I am currently sitting on «the BIGone» right now and I love it. Thanks Barbara for all the help and dealing with all my questions. I will def. be buying more love sacs from them in the future!

Located in Stoenbriar Mall, Lovesac sells (for lack of a better explanation) preimum bean bag chairs. However, they’re not actually bean bags but furniture grade foam filled bags.
Simply choose a size and cover and you’re ready to take your Lovesac home. The foam is compressed in a bag you’ll start by ripping the foam into chunks and the sac will expand. Once the peaces are broken up into chunks, simply cover the bag, and you are ready to enjoy.
These bags can be heavy (over 50 lbs) so you may need help to periodically fluff the sac as it has a tendency over time to flatten out.
I have the MovieSac (2 person) and was lucky enough to buy it and a cover during a 50% off sale, otherwise these sacs are expensive. Even still, I think I spent over $ 300.
It is also my understanding that they carry a lifetime warranty so you can get replacement foam if needed.