Sona MedSpa of Frisco

Unfortunately I allowed myself to be talked into doing Accent XL. It’s VERY expensive and I was told as long as I drank water and maintained a healthy lifestyle I’d get good results. I normally drink a lot of water so switching to a gallon a day was not hard. I’m a fitness trainer so being active is everyday for me. I had NO change. All I got was a big bill unfortunately. I’m so disappointed and wish I had more reviews online prior to. Some reviews said ⁵⁰⁄₅₀ chance of change– don’t do it. In addition I wasn’t given my ‘list of rules’ (do’s and don’ts) until my LAST procedure.

Very bad customer service. Once I complained I never saw the same attendant, whom I loved again. The girl that sold me my services was very misleading, what I thought I was I was getting was not??? After two appointments for laser hair removal on my face, I know I got the upper lip, duh??? The 3^rd appointment after my compalaint, no upper lip you did not pay for that!!! After all sessions they said I paid for but unlimited until completed??? Not complete!!! Never will be… they lie to sell… I still have black chin hair after all that BS they sold!!! Don’t waste your time with these people!!! New manager tried to address my complaints, once in the office I asked for her and she was not available… how convenient!!!

They cancel the appoinment very offten. i am on my way to do my mesage they calle dand told the technician got some emergency. very dissapointing.

I would never recommend this place to anyone going for weight loss. It is over priced hype! I felt pressured into singing a contract and using the CareCredit to make payments. I loved the diet tech who was precious, but their managers could care less except for their commission ‘if they get commission’. I wasn’t seeing any success with the weight loss supplements and injections and I stopped going. I asked for part of my money back and they REFUSED. Then, when my husband lost his job and I explaned this to the manager SHE REFUSED TO REFUND AGAIN. Who does this when someone is out of work? Sona that’s who.
One day I was in the waiting room listening to the manager speak ever so rudely to her staff and she was loud and obnoxious. I told my diet girl that is a person that is not trustworthy.
I will write a letter to the owner of this place and see if I get any results with a refund because my husband is out of work. If this does not work I will probably take legal action and that is sad that they have no compassion or understanding!
DO NOT EVER GO HERE FOR ANYTHING. WASTE OF MONEY AND TIME!!!
IT FEELS DIRTY TOO!

I went into Sona for a «no obligation» consultation. Ha! The woman who saw me (I’ll omit her name because I’m kind) didn’t even ask if I wanted to move forward, didn’t ask how I felt about it, but rather wrote out the pricing for me ($ 900/​treatment for 12 treatments!) and immediately demanded my CareCredit information. When I told her I didn’t have it on me, and wasn’t sure if I wanted to proceed, she ignored my concerns and searched for me in the CareCredit system to charge me for the services. At this point I had to firmly tell her I wanted to sleep on the decision and to please stop entering charges on my account, to which she replied (and yes, I’m serious), «KATIE, come ON already! I wish you’d just do this!». I got up to leave, and thanked her for her time, and bolted. Too much pressure and not enough information, no thank you.

GUESS NOT!!!
After some research about skin resurfacing and since I always hear their ad on the radio I decided to make an appointment for consultation at their grapevine location. They called the morning of my appointment and left a msg asking if I could reschedule my appointment because the person I was supposed to see called in sick. I called back to reschedule my appointment and they put me on hold for awhile, then she clicked over and said her usual greeting. blablabla thank you for calling sona medspa how am i help you, i said well you put me on hold to reschedule my appointment… and then she goes ok let me just put you on hold for just a second. So here I am again on hold… after awhile I just hung up. Not only are they wasting minutes in my cellphone they really wasted my time. They did however called back a few hours later asking for a call back once more and so I did. The operator told me if they can get my number and have them call me back. Finally, I’ve decided… forget the consultation. I am turned off by their customer service and I made an appointment else where.

I was supposed to have my 5^th treatment on January 27^th but it was canceled due to the ice storm. Fine, not a problem. It was rescheduled for February 6^th.
This was my Friday off and I normally do not even get out of my pajamas on my Fridays off. I drove up to Sona Med Spa. I arrived about 1240 for my 1pm appointment. They didn’t call me back until 1:10.
When the technician started to read my file on the way back to the treatment room, she asked if we were doing my entire legs. Um, yes, and underarms. Well, I’m sorry… I don’t have enough time to do your entire legs… you can come back another time.
Apparently when they moved my appointment from the Ice Day to the Friday Off they neglected to actually schedule the same amount of time as the original appointment. I’ve only had 4 treatments, 5 appointments, and in those 5 appointments… they have mis-​scheduled me twice.
I signed up for these treatments during a discount promotion. I paid for ½ legs and got full. I have moved since I signed up, but I need to get in my file cabinet and find the documents because the girl who sold the package to me mentioned guarantee. and now they are trying to tell me that I have to pay for more treatments if by chance all the hair is not gone after this 5^th treatment… if it ever happens.
Now, I have to wait until March to have my last treatment. And I hope I have enough of the numbing cream left since I wasted an entire dosage’s worth for the appointment that didn’t happen. And I hope they know I’m NOT paying for another tube of numbing cream if I don’t have enough to get me thru my last treatment.