Barnes & Noble

Bought a book and asked for a gift receipt, had to wait 10 minutes for the manager bitch to come help the cashier print it out?! BS

One of the few left
well organized
friendly service
places to sit
a nice place to spend a lazy afternoon

This location has severely gone downhill. This is a small Barnes and Noble compared to others, the selection is always hit and miss. 9 times out of 10, something I am looking for «wasn’t ordered» or is «out of stock.»
Employees are un pleasant, not smiling and generally do not care about the book field. Too many children are running in this location. I much prefer Orange or The Grove.
Thank Goodness for Amazon.

Tonight, I had one of the worst customer service experiences. I had a few items to return that were within Barnes and Noble’s 14 day return policy. I had lost my receipt but called the store beforehand and asked if they could look it up through my membership, in which they said they could. The girl at the counter said she did not know how to do that, so she would have to call her manager to help me. Her manager, Shane, came out to do the return for me. He was very rude and started questioning why I wanted to return the items, even though none of them had been opened, which was evident since they were plastic wrapped. He then asked me, in a very rude tone how I had paid, and I told him with my card. I asked if he needed it, and he said,“Yeah,” and snatched it. He then asks me if I want cash back, which kind of confused me, and I said I would prefer if you would put it on my card. He gives me this look and says, «We can’t do that. It’s store credit or cash,» might I add this is in a very nasty tone. If you’re a manager, you should not have this attitude towards any of your customers. Thank you, Shane, for your awful attitude and poor customer service skills.

Staff members here are very helpful and friendly. Everything is well-​organized and i love their little goodies. I got a mini coloring book for adults that was displayed on one of the goodie-​rack and its so much fun!

I have always liked this Barnes and Noble, but sonetimes you tend to get those individuals that want to make you sit at home and shop Amazon so you dont have to put up with young retail managers who like to show there authority to the consumer.
We bought a ukulele for our son here around Xmas, and of course it wasnt what a 15 yr old liked, and to top it off my Father passed away on xmas eve so with all the arrangements and such, taking back something within that next month was far from anyones mind. When we did go back in February we were told that it was a seasonal thing and couldnt even get store credit for it.
SHANE the manager here at fullerton store was adamant about the fact that seasonal items cant be resold, yet if we were here 10 days earlier they would have taken it back. Strange how that works.
Buyer beware!!! especially for gift items.

Do not buy books from Barnes & Noble. Their return policy is insane. I bought books as a gift and have the receipt and within three weeks tried to return them because the recipient of the gift did not want them. They would not return them because it was within their two-​week policy. If I had the gift receipt I would have 60 days and they are saying a gift receipt is better than a regular receipt. That is insane and poor policy. Shop Amazon where you can return pretty much anything anytime. This is exactly why book stores are going extinct. Good riddance.

Worst customer service EVER. They can’t take a return something they sold as a gift WITH a gift receipt. Never buying anything from any of their stores ever again.
The manager who didn’t even try to help me was Sean. I called another Barnes and Noble in Orange that said they could help me that same day.

This is a good Barnes and Noble to go to. Besides all the books (which are awesome), there is a café and a movie and music section. This location isn’t as big as some of the others, but I’ve always been able to find what I need here.

While I’ve always had good experiences in the past here, today’s visit left me furious. I was looking for «The Chronicles of Narnia Box Set, Collector’s Edition». I first found it on the B&N website for $ 38.41, but I wanted to see if the location closest to my house had it in stock. This will be a gift for my niece, so the sooner I had it, the better. I could also avoid shipping costs if I picked it up in store. I called and spoke to someone at the Fullerton location, who confirmed that they indeed had it in stock. I drove 20 minutes to the store, only to find that they wanted $ 59.99 for it. When I asked the cashier why it was more expensive, she told me that the $ 38.41 was the online price only! It’s 2016. What business DOESN’T offer price matching ON THEIR OWN WEBSITE?! I stood there in disbelief for a second, then promptly walked out. I don’t know who created this policy, but they need to get with the times. Almost every other business on the planet will price match OTHER sellers. I don’t know of ANYONE who wouldn’t price match THEIR OWN! I would give zero stars if I could.
UPDATE! I spoke with the manager of this location, and while he wasn’t able to match the online price, he WAS very upfront and honest with me, which I appreciate. This is apparently a corporate policy, not a store policy, so this isn’t an issue with this particular location, but an issue that should be addressed on the corporate level. Moral of the story? Be sure to ask if the store will match the online price, and if not, take you business elsewhere.

I get no returns without receipt but no exchanges also?! I guess I’ll stick to Target before I come back here! Awful return/​exchange policy!

Barnes and Noble is a wonderful bookstore. You can find pretty much anything you want here. The resources are amazing. One-​star off for customer service. We are in the midst of Christmas holiday shopping. There were at least 10 people in line and they had ONE cashier. Really?! It’s 6:00 PM on a weeknight 2 weeks before Christmas and you have ONE cashier. Sigh!

Keep bookstores alive! My Mom loves going into a bookstore to browse, to buy, to explore, to just BE in a bookstore. Nothing replaces actually going to a bookstore and having the tangible experience of just opening up a book, looking through it, and then deciding if you want to buy it or not. Go in and experience it for yourself — you’ll see! Share the JOY of going to a bookstore like people like my Mom. Keep it alive! Thank you.

I bought a 30 dollar journal here as a gift for someone that I never ended up giving so I tried to return it today and find out I only had 14 days to return or even exchange it. I had a horrible experience with the employee cashier and the manager who had poor attitudes since the start. Never shopping here again.

!!!DON’T RENT BOOKS FROM THEM!!!
I rented a book for a semester and I return it they claim it was damage so they charge me the full amount and they get to keep the book. The least they could have done was return the book if I am paying for it and if you don’t pay they’ll send to collect. So moral of the story rent books from Amazon

I’m a big fan of Barnes and Noble. I don’t come here enough, but when I do I can spend hours. There just isn’t enough time in the day to go through and really search the books and spend time to explore new Authors.
This Barnes and Noble is right next to the big Target and has plenty of parking around the building. It’s very large inside with the wonderful aroma of new books. They have tables and chairs spread out so if you’re lucky you can snag one to sit and read a book or do some studying. There is a coffee shop inside which is awesome. If you’re like me for some reason I get sleepy when I read so coffee can help that.
I love the kids section in the back. It has tons of books for all ages of kids. They have a table with chairs and even a little tree that has benches for the really tiny ones. If you get the kids club you get 30% off your first book and they email you coupons.
If you’re not into reading this store can really persuade you otherwise. Pick up a book, it’s good for you!

May the beauty of reaching for a book to read, never die. When the power grid suddenly fails, batteries drain and can no longer be charged — let us fall beneath the sunshine or under candlelight, holding a book/​breaking from the monotony of electronicstrangulation; instead, becoming entranced by words, stories, facts or fiction, printed on paper pages, turned by our fingertips.
Study, read, buy, do homework, do work, browse, sip lattes or tea, that’s mainly what society comes in for. This one story Barnes reminds me of the one at Long Beach Town Center. It differs only in location being in the center of Amerige Heights as opposed to along the perimeter. So much brain stimulation here, it’s challenging to not touch something.
I used to spend a shit ton of money on books and I wish I still did.
But since I possess library cards, I have chosen to rest my investment in books and sometimes borrow my way to learning. For absolute must haves, I turn to Barnes’ or other book merchants rather than online. They need a Barnes & Noble in Anaheim, why isn’t there one?

Nice place to study… If you can find a table!
It’s hard to find a table here, especially during afternoon and dinner time. But, the ambiance is nice and the music is soothing and nice! Nice to sit and read on the side of the building!
The reason I would give 4 stars is that the Starbucks café inside makes drinks that are way too sweet. :(

wikiHow teaches us that one of life’s greatest activities is reading. Not only can you learn a lot, it will teach you to use your imagination and travel to far away places or a moment in the past, present, or future. It’s a nice way to kick back and relax, since there are millions of reading material out there, with no two books alike.
Here are their 7 steps to enjoy a good book.
1. LEARN TO READ — learn to read better. You can never be too good at reading.
2. DISCOVER A GENRE YOU LIKE — fiction, non fiction, magazines, etc.
3. GET A BOOK — borrow one, buy one at the library or local bookstore.
4. FIND SOME TIME — don’t make excuses and devote some time.
5. GET COMFORTABLE — sit in a comfortable place, relax, or even lie down.
6. FIND A FRIEND — try reading the same book with a friend.
7. READ — just read.
This Barnes & Noble location in Fullerton is a popular destination for many. It’s not the biggest venue, but it’s stocked with just about everything. Years ago, the powers that be decided that they couldn’t compete in this market by just selling books alone. You can find movies, music, toys, games, collectibles, home & gift items, and their ever popular NOOK. Add a café that proudly serves Starbucks coffee with FREE Wi-​Fi and you might not get out of there for a couple of hours.
My last experience here was pleasant, with customer service ordering a book that they didn’t have in stock and sending it to my home, just in time for Christmas. Each section that I encountered, someone was asking me if I needed help. It’s no wonder that I pride in giving reading material (paired with a bottle of wine) as gifts. Most people say that listening is a lost art, but I think reading is just as missed in society today.

Our 7-​yr-​old grandson loves to read. So whenever we’re in La Habra we stop by Barnes and Noble for a new book.
The children’s section is well-​stocked. Lots for great picture books, paperbacks and discounted books from which to choose.
He’ll browse for a while, collect a few possible candidates for purchase, then lead me to a chair where we read the stories. Although he enjoys being read to, normally he does the reading. He loves to read with gusto and marked emphasis, often so wrapped in the story he gets reminded to use his «inside voice.» We’re usually surrounded by a few other readers doing the same. All trying to decide which book to buy. Such a cozy place to spend an hour.
We enjoy the toy & games section, though we seldom buy them from the bookstore. They tend to be more expensive than Target, which is across the parking lot.
While I find myself purchasing more e-​books for adult reading, there’s nothing like a book in a child’s hands when they’re discovering a new character and delighting in the accompanying pictures.
Long live brick and mortar bookstores.