Johnston’s Propane Service

Run, run, run! The worst customer service ever encountered for a business. If you run out of propane too bad (their motto I’m sure) better have another source of heat. I ran out over 3 times on the coldest days of winter. Not do to payment issues strickly just lack of delivery not set up by them.
DUH IT’S WINTER… AUTO DELIVERY WAS DELIGHTFUL, until they decided it wasn’t and changed it without letting the customer know, thus freezing in your home in the middle of winter on a Friday don’t even think about them coming out on the weekend.
Customer equals cash nothing in between. Rude, unreliable, and you will get caught in the deep freeze.
15 years with them and it’s only gone way down hill in the past couple years
. I’m not sure what happen with them, but they are Nothing like they use to be. I’m looking for a new supplier. Don’t even get me started on the over charging thats another 3 paragraphs …

Just like the previous review. The secretary is extremely rude and doesn’t listen to customers. We only use propane for hot water and for the stove. We don’t go through much and always pay on time. We’ll we received a bill in may that wasn’t much but I was sure they hadn’t come and put any in our tank. The tank was only about half way but we received a bill. Secretary said they were out there. We’ll the person who lives directly behind us has not paid their bill and has been getting propane. I tired to explain to the woman I believe she was filling the wrong house and she said no. Well this month we are empty and I called and they said we will be out today to do our fillings. I said are you sure, she bluntly said we will be out today. We’ll the end of the day came and they never came. So I called and she rudely said tomorrow. At that point I said forget it we will go with someone else. We always pay our bills on time and as soon as we get them. We have had propane in our house almost eight years. A full tank for the way we use it would last over a year. (100 gallons) No reason to be out! Bill is paid but we have no propane!!! Something is seriously wrong!!! Km

I honestly started out really liking Johnston’s when I moved to this area a few summers ago. The man who owns it was very helpful, working with my budget and showing me what to do as I had never had propane before. Unfortunately, he isn’t usually who you deal with. The extraordinarily unpleasant secretary has been blatantly rude to me over the phone every time I have called, set up automatic refills without my authorization, billed me without permission for things I hadn’t even received yet to the point that I changed my credit card and won’t give them the new number, and the kicker was last winter I called and requested a specific amount to be filled as I have a larger tank than I needed and didn’t want to pay for a full one, and then I got a bill for a full fill totaling three times what I requested. She can’t be bothered to listen to what you’re saying, and repeating yourself multiple times still doesn’t get through. I just called to request a change in tank size and a fill and it was like pulling rude teeth to not only find out what my tank size options were but how much it would be. It’s unfortunate that there aren’t very many other options here, and the ones there are seem to be just as bad in differing ways.