Browns Bridge Animal Hospital

Dr. Douglass & the emergency staff are amazing! I went to my pharmacy to pick up a Rx that should have cost about $ 20 or so. The pharmacy quoted me an exorbitant amount. I called the office, but it was Dr. Douglass’ day off. The emergency staff assured me that they would speak to the pharmacy to be sure I got a fair price. I didn’t feel like I was on my own to find a way to care for my guide dog, Scout’s, medication. They really stood with me to be sure that Scout’s needs were covered, and my wallet wasn’t depleted. I am eternally grateful

We took our dog here on 08÷25÷15 for a follow-​up for a urinary track infection for our dog. We received a call later in the day stating that they accidentally prepped OUR dog for a surgery that another dog was having. They shaved her and gave her morphine and then gave her meds to counteract the meds once they found what they had done. When we asked them how they could’ve made such a bad mistake, they said our dog looked just like the dog that was having a surgery. I was horrified at this explanation. There should be checks and balances to ensure this won’t happen. Could you imagine if this happened in a hospital? It shouldn’t happen here either! If you love your animal, you won’t bring them here. This should never happen in any animal hospital. We won’t be coming back here ever!

Dropped off my cat today on the way to work at 7:05 am, awesome. I received a call from Dr. Roper with his diagnosis and course of treatment by lunch. They should advertise the drop off option for busy people needing time for their ailing pet is wonderful. Thanks again for peace of mind during my work day knowing my little man is being taken care of.

I took my two five month old female cats to Dr. Sommer at Browns Bridge Animal Hospital to be spayed and vaccinated in March 2012. In Sept 2012 I received a card stating my one cat was due for a Bordetella (kennel cough) update. I called Browns Bridge and the person who answered laughed and said they had the cat down as a canine, and to disregard the card. I pulled the records and it turns out the rabies vaccine administed had an expiration date of 7÷1÷2011, and that they had adminstered a canine express to my one cat. Browns Bridge has taken no responsbility for this. I wonder how many other people are out there with an invalid rabies certificate?

If you’ve been away for a while, take a chance and come back. Let’s be honest, if you came to Browns Bridge Animal Hospital (BBAH) during the days of Dr. Vitali & Dr. Watson, and continued to come to BBAH after they left, you probably have a bitter taste in your mouth. The rotating staff, management and vets that came in after Vitali, et al, left were abysmal. Many/​most of the old clients left after terrible experiences, some truly heartbreaking. We, too, left & took our dog to a vet across town, with whom we had no problems. The new vet was nice, competent, we liked him well enough, but it was inconvenient.
A friendly letter to old clients announcing a new owner/​vet encouraged me to @ least give BBAH one more try. I went to see Dr. Hall w/​my 11 y. o lab mix and really liked him. I liked him enough to let him do a knee surgery that she needed. He recommended a less expensive, more conservative surgery due to her age, which I appreciated. He did a great job, was nice, friendly and responded well to questions. But hey, it’s still an expensive surgery, so I thought maybe it was just good business for him to be nice pre/​post-​op and follow-​up.
Recently, however, my old girl developed a rapidly growing lump on her belly. I took her in, expecting the worst. Initially, he recommeded, not surprisingly, surgical removal. We talked a bit and I expressed concern about repeated anesthesia at her age. We talked about the risk/​benefit and we mutually decided to take a step back and go for a «wait and see» approach. He made sure that I was comfortable monitering the growth, even though removal might be the «ideal option». If it grows, we’ll remove it, if it doesn’t, and its not bothering her, then we’ll continue to moniter it.
I now feel comfortable he’s not just being nice to me (& my dog) because he’s looking to do a money making surgery. He recommended the «text book» right answer (surgical removal b/​c it grew rapidly), but listened to and considered my concerns and together we came up with a plan of care with which we all feel comfortable.
Dr. Vitali left some huge shoes to fill, but I think I have found a vet I am really beginning to trust. I can attest to Dr. Hall’s surgical skill thanks to my dog’s successful knee surgery. More importantly, perhaps, I am beginning to trust him as a good, honest, thoughtful vet that genuinely cares about my dog. That, as most pet owners know, is a trait that is priceless! If you left BBAH for the same reasons most of us did, consider going back :-) I’m a new fan.