Carriage Kia

1 hour and 15 minutes for an oil change! Hmm. Customer service sell was so good when I bought my new Kia, never again coming back. I’ll have my family member do the oil change and save me the hassle. Dang! And the attitude.

Very dissatisfied. The salesman tried to sell me a car with basic features for same price as vehicle I wanted. Getting information to the bank was a hassle. I continually received robocalls after the sale. Manager was irate during the sale stating that he could not agree to my terms financially. It took five hours to finally come to an agreement. My husband became irritated and was ready to leave. I should have walked away. I found out later I was burned on the extended warranty and gap coverage after visiting my insurance agent.
I feel they took advantage of me as a woman. They did the same to my mother when she paid cash for a car several years ago.

We went here looking for a car after visiting a few dealers who seemed uninterested in our business. I thought we would be treated better here as we told them how uninterested the other car dealers were. Well right off the bat they had us filling out credit app’s pulling our credit scores when all we wanted was to test drive a car all the while not telling us the price. Finally after two hours we get to test a car it was ok but not really what we wanted. Now comes the hard press they tell us it’s the car we want we say no it isn’t. the salesmen gets the money guy and he’s like why did you put us through all the paperwork? We were dumbfounded so they forced us to take the car overnight. We decided on the way home on an empty gas tank they gave us to not purchase the car. We called them at 8:30 am to return the car. They called us at 9 am to confirm my wife said please just have our old car in front. I show up no car another sales guy says my key is missing and must be with our salesperson who is out on errands. Well I was unhappy to say the least and then the sales guy shows up and doesn’t have the key either. A few minutes later the key appears. Horrible service never shop here.
By the way while we were there the day before two firefighters from Cherokee County had purchased a car in October and it was used but a check engine light came on and 3 hrs of waiting the told them they could not fix it. Seriously this was a deciding factor on not Purchasing a car from them.
They claim to be a christian business i did not witness it in our brief encounter with them.
We did purchase from HAYES Dodge and were treated more than fairly.

The salesperson was nice and helpful. He figured out what I was interested in and let me test drive a number of models. I was honest that I was still in the decision stage about narrowing down a top 3 list of makes and models. However, since he couldn’t close a deal he was required to get a floor manager to try.
While waiting in the showroom a floor manager came over and started telling me about the 2014 modules. I was only looking at them because I was bored and waiting for the salesperson to come back. This floor manager was making the most fake small talk I have ever heard. It was such an unnatural sounding conversation he was trying to have with me. It was lame. Little did I know what would happen next.
OMG did I want to bang my head against the table. The floor manager tried desperately to get me to buy a car that day even though I flat out told them I wouldn’t. There is nothing worse than having a 20 minute circular conversation with someone that is purposely trying to wear you down mentally. I told the manager I had no intention of purchasing a car that day, or even that week for the matter. He just kept saying, «Okay, okay, but let’s just talk in hypotheticals. You give me a number of that car you test drove and liked.» My reply was, «I like the make and model but that particular one in your lot does not match my price point.» He replied, «Make me an offer.» I said, «I’m not buying that car, why would I make an offer?» He replied, «Just hypothetically, what would you offer.» I said, «There is literally no point to the imaginary negotiating.» His reply, «I know, I know, but hypothetically speaking what would you pay for the car.» I finally said, «Okay fine. Based on another car I like made by another car company I would offer $ 10,000 and a 7 year full warranty.» His reply, «Come on sir, that’s a ridiculous price for that Kia in our lot.» If you’re going to insult my intelligence, I’m going to insult yours.
Here’s the kicker: they had taken my car key to get it checked out for the trade in value. I smiled and politely said, «May I have my key back please?» The salesperson said, «I don’t have it on me, it’s in the manager’s room.» It took 10 minutes to get my key. The salesperson pretended that he couldn’t find it so to stall me more with the manager. I flat out told the guy, «I’m done talking to you.» This manager seemed really pissed off at me like I was the one being a pushy jerk.
A store manager came over and asked me how I was doing. I just went off about what just happened. This manager was calm (he must go through this all the time) and asked me what I was looking for. This manager tried to trick me into buying another car above my price point since it was brand new. He made it seem like a steal, but later I looked it up and found out the offer was just the Bluebook. They handed me a purchase sheet and said, «Sign this because this offer is only available for today.» What do you not understand about: I’m in the research stage and need to consult my wife about making a large purchase decision???
I ended up spending 3 hours at this place and will never go back.
BTW — This dealer has called me about 5 times.
Update: The manager did call and apologize over the phone for my experience. At least there’s that.

I bought a 2014 Kia Forte from Carriage Kia a couple of weeks ago.
Two weeks in, I don’t have a title. I’ve Emailed the salesperson and called the General Manager. Nothing back from the salesperson and disinterest and defensiveness from the GM.
I allowed the salesperson to run a credit check to see if I could qualify for a rebate from Kia to reduce the price, I paid cash. He or someone else at Carriage ran me through at least two banks which ding my credit.
If you like that kind of stuff and robocall a couple times a week, this is your dealership.
The price was okay, that’s what gets the single star. As to the car, I like it — check it out somewhere else.

My friends had the worst experience buying our first car with Carriage KIA. KIA sold them a used car for $ 16,900 that they found out was being advertising online for $ 14,237. When they brought this to Carriage Kia’s attention 2 days later they were very unwilling to honor their advertised price. After-​hours of heated discussion with the manager, Chuck, they were finally able to come to a modest compromise of taking $ 1100 off the price giving them the car for $ 15,800 which is still $ 1,563 overwhat the car was advertised for. Would not recommend this dealership to anyone. BUYER BEWARE!!!