Goodyear Tires

Most horrible service I have ever had. I only came in to get my radiator checked and when I walked around to check on my car all of the tires were off. I questioned why they did this and they claimed it was «routine.» It took them much longer to put everything back together, which later I realized I had to pay for in the form of «shop time.» The receptionists were no help – they kept trying to scare me into thinking that my car was in worse shape than it really was. I know this because after I left their shop, I arranged to have a family friend come to check the car. They found that the bolts to my tires were stripped and one of the tires wasn’t even on correctly!!! I am livid at the dishonesty and corruption in this shop. If you decide to go, you will most certainly regret it.

Bought some tires and got an oil change. The service was done well enough, and they kept me reasonably updated of the time to completion. However, there were some hokey-​pokey methods of charging going on…
I called on Saturday to get a quote on some tires. Got a quote for about $ 550 out the door. We ordered the tires and got them installed today with an oil change. When I went to pay, my total was over $ 660. I inquired about the price. I was told the quote didn’t include the oil change. Right…$ 110 for a standard oil change. Did you add gold to the synthetic blend to make it shiny? Lets try again. Oh… the front desk person messed up and put in some wrong numbers.
Ok, mistakes happen, but he was the same guy who gave me the quote on Saturday. Yeah, he has a lot of customers, and probably can’t remember one quote from the next. He is only human. But wait. What are some of these charges? Road hazard insurance. Sure, it is a reasonable thing to suggest, but don’t you want to ask me if I want it before charging me??? I didn’t say I wanted it, did I? I don’t recall ever discussing road hazard insurance at all. Nope… pretty sure we didn’t mention this one, not even in casual conversation. WTF!!!
I was also charged for an alignment. Ok, The readings said I needed one, but they didn’t even call me to see if I wanted to pay for it. What do I do now… say, oh no, I didn’t authorize the alignment, so un-​align my car so I don’t have to pay for it. What, it was already in the quote, and you didn’t tell me that either… WTF, over!!!
So there service on the car was fine. Their integrity is shady. If you get a quote, ask for EXACTLY what that includes. If you don’t want it (alignment, insurance, muffler cleaning), tell them upfront. Otherwise, they will do the repairs without you even knowing and you already agreed to them. Shady… very shady.