Renewal MedSpa

I was a former patient of Dr. Brady for ten years before his practice merged with Renewal. It is impossible to make an appointment with the new practice. I’ve called three separate times and left messages as instructed by their automated system — a live person NEVER seems to answer the phone. I have yet to receive a call back. It’s been a month. I have never experienced worst service from a doctor’s office. Do not waste your time with this practice if you are looking for a dermatologist.

This review is for a visit to the Reston office for an annual skin exam, and concern about an ongoing rash. There I saw the initial NP whose name I unfortunately can’t recall, Sofia and Dr. Maggio. They were all so wonderful and knowledgeable, and made me feel comfortable with both the exam and any questions I had. I have suffered with an unknown rash for years, and was hoping to get a fresh opinion. I was prescribed some medication for the rash that I hadn’t been given before — after just a few days, there does seem to be some progress! They also took a sample to test to see if we could get closer to an answer, which has never been offered to me elsewhere.
Sofia also recommended some prescription lotion for some occasional acne breakouts with anti wrinkle cream, which I love so far. They also provided lots of coupons and samples. I’m happy I found them, and would highly recommend to others.

My experience at the Reston office has been very good. I am in and out of the fairly quickly. The providers are personable and provide good care.

I had such a great experience here at Renewal. Dr. Maggio is so experienced & patient. He has an impressive background & he offers so many ways to help my psoriasis. They also offer spa treatments like laser hair removal, facials, & botox. Care credit is accepted for the laser hair removal & luckily I already have a Care Credit account so I really want to try it out. You get a free introductory facial coupon for your next visit too. The whole staff was nice & friendly. From the front desk to Dr. Maggio himself, everyone was pleasant. My appointment started on schedule but then again mine was early in the morning. If possible try to schedule as early as you can, that way if there is another patient that came late then it really affects the rest of the day you know? Parking wasn’t bad, they have many stalls. They are located next to the 7 – 11 in Gainesville.
If you are looking for a great dermatologist & medspa then try Renewal. I’m glad I did.

THIS OFFICE TAKES OVER A WEEK TO FILL PRESCRIPTIONS!
I WILL NOT return to this business ever again. They DO NOT CARE about their patients. I was completely out of my medication, and instead of them simply calling the phone number my insurance provided to give a prior authorization to release my medication to my pharmacy the doctor and his staff just kept saying that they will not call the number, that they will fax it, and it takes 48 hours to do so. WOW, you can’t make an exception for a patient that is out of their medicine? Also, why does it take SOOO LONG to prior authorize? My previous dermatologist could get it done in a day. Probably because she used 21^st century technology to do so.
IT TOOK THEM A WEEK TO GIVE THE PRIOR AUTHORIZATION NEEDED! If you are too lazy to call a phone number for a patient that really needs their prescription then why should I keep coming to your office to give you my business and money? I will just find another office that doesn’t take this long.
AFTER WAITING A WEEK FOR MY PRESCRIPTION, IT IS THE WRONG ONE! I literally handed the old box to the nurse that was with the doctor so that she could send the correct prescription info to the pharmacy. They couldn’t manage to even do this right. Now I guess I will have to GO ANOTHER WEEK WITHOUT MY PRESCRIPTION since they use SNAIL MAIL TO COMMUNICATE WITH INSURANCE COMPANIES and THEY DON’T CARE that I am OUT OF MY MEDS!!! I can’t believe I have to waste another week of my life trying to get these people to prescribe the medicine that has been working for my face for six years. Dealing with them has been a total nightmare! BEWARE!!!

I ended up on Unilocal when trying to find Renewal Derm phone number and was so surprised by the reviews! I’ve seen Dr Jaber for suspicious moles that were determined to be pre-​cancerous and needed to be removed. Her bedside manner is excellent and I felt immediately like I could trust her. She was knowledgeable and efficient, while being warm and caring. My incisions healed very well, so I feel she did a great job in that respect as well. I see her at the Gainesville office and have never had an issue with the front desk folks. In addition, my insurance doesn’t cover the lab they use and both Dr Jaber and the nurses helped speak to the lab on my behalf to reduce the fees. Have not experienced long waits either. I usually have a 2 and 4 year old with me, so I am thankful for being seen promptly!

Waited for more than an hour. The waiting room is extremely crowded and small. The assistance desk also seems. Impersonal

I have used Renewal Med Spa for 4 years since moving to Northern Virginia and I have always been very pleased with the staff and services. I primarily visit for micro-​dermabrasion and I have had micro-​derm at many spas. I can say without hesitation that the micro-​derm services are the best that I have encountered. Also, the staff does not try to hard sell products or additional services. I have always been given good advice for skin care issues. They have great monthly product sales and if they don’t answer the phone when I initially call and I have to leave a message they return my calls in a timely manner. I highly recommend this group and have purchased gift certificates for family members.

I’m done with this group.
I’ve been patient over the years with Renewal Dermatology. I was even excited when they opened an office closer to where I live in Reston. When I went to my appointment they kept me waiting for 45 minutes… that’s fine, I understand, but not when I’m the ONLY ONE IN THE WAITING ROOM!
If you ever call Renewal you’re 90% likely to get a girl on the other end who must be having the worst day of her life… or maybe she’s just taking out her frustrations on you. Not only do I feel stupid every time I call and ask a question but they’re so condescending towards you. I’m coming in to get my skin checked out, I’m vulnerable, and you’re going to belittle me over the phone before I even get there? Who do you think you are?
My mother has precancerous cells on her face due to years of being in the sun. She’s had to go in multiple times this past year. I was with her just this morning when she called into the Gainesville office. A girl answered who was SO RUDE and then had the audacity to cut her off and keep her on hold for 10 minutes. What are you doing lady? Taking your morning poop?!
I’ll tell you one thing this group needs a reality check for sure.

I was referred by a coworker. My specialist copay is a bit expensive. I have to pay 50 dollars each visit. I went 7 times with the same issue and nothing was resolved. They had me do a patch test and charged me that copay each time. Even after that I went in one week later and after expressing that I could not afford to pay another copay I was told to come in anyways and it would be written off. Months later I received a bill. The billing department who is one person told me that she did not ok that write off and even the doctor wants me to pay the copay. I am now in the process of a appeal because I feel that I was lied to by the front desk and now I cannot do anything about it. Make sure you ask the front desk to pull the billing lady out of her office so that you arent misinformed and charged something that you were told you wouldn’t be charged. I regret going because it would have been cheaper and most likely less trips if I were to see a general practice for my issues. I would suggest seeing a primary care doctor and let hie or she recommend a specialist.

I do not agree with the previous review at all. When I called to book my appointment the staff was very gracious and polite. This was my first time at the spa and when i walked in the waiting area is decorated very nice and the chairs were comfortable. The area with products was organized and had plenty of brochures and information. I thought it was very polite of the staff to get me tea while filled out paperwork and waited. I got a facial with Tracy, their Master Esthetician and it was AMAZING! Best facial I have had since moving here and she was extremely knowlegable on products and taking care of your skin. I already booked my next appt. with Tracy!

So my husband got me a gift certificate here for a pregnancy massage. I just got around to getting the massage yesterday. I have to say the booking the appointment was really kinda a pain in the bottom. I called like two weeks ago and it was nearly impossible to get me in this week. The people who worked there seemed cold and not friendly at all. The facility could be better. FIrst of all I hate the chairs in the lobby. They are tiny… and considering this spa is connected to a OB/​GYN office… who sees A LOT of pregnant women I would think you would have chairs that a pregnant woman could sit in comfortably. Second of all there is no changing room or sitting room. I was very thirsty and would have loved a glass of water. The massage beds were okay… but not the best. I would probably not go back again. I think I am spoiled by the Red Door.