Solano Cycle The Scooter Menace

What a frustrating experience! We went to Solano to get my brother a scooter for school two weeks ago. He wanted to finance it, so we agreed to co sign instead of purchasing outright. We got there around 3:30, filled out the papers and then the wait began. We waited an hour. Then another hour. The guy kept saying it would be ready in ten or fifteen more minutes, but it wasn’t. Eventually, we had to leave to get my brother to work. The young man said they would call us, as it would only
be a few more minutes. Surprise-​No phone call. We went back to the store before heading out of town (we don’t live there), and still no paperwork to sign. The manager told us he would have the paperwork ready for us to sign in Jax the next day, which we were okay with. We thought it would be a simple thing.
When my brother called to figure out when he could come to sign the paperwork, nobody he spoke with seemed to know what was going on. Due to scheduling issues, he came by a few days later to do his part of the paperwork, and was told we would get a call to sign in Jax that next weekend. Guess what? No call. He called them again and of course nobody seemed to know what he was talking about. I called the store three times and got a «full» voicemail box during business hours. I finally wrote an email to their «contact us» mailbox on their website. There’s more than one store in Jacksonville, and we had no idea where we were supposed to go.
Finally, we were able to get in touch with someone, and were told the Jax store had all our paperwork in order and all we had to do was go to the correct place to sign. And wouldn’t you know, when we got there, that store had absolutely no idea what was going on!!! They had to call the Gainesville store, fix whatever paperwork had not been done correctly, and FINALLY, we were able to sign the title and be done with it.
So, yeah, the scooter was fine. The initial interaction was fine. Where this company really dropped the ball was with communication, both with other staff members and with customers. I don’t have any problems with the scooter, it was a good price and seems to work fine. I’m happy it’s all taken care of and the staff really was nice, but the communication was a real issue and caused a lot of headaches. If they simply talked to each other about what was going on, or called when they said they would, it would have made things a lot easier. I hope this scooter lasts a long time, because I don’t want to have to deal with this again anytime soon! A star for the scooter price, one for the available options, and one for the nice (although clueless) staff. It was a real hassle, but it did finally get resolved.