Michael Bonsby Heating & Air

Upfront pricing, fast and super friendly service.
I’ve had regular service with another local company for many years. I had an issue this summer with my ac, which turned out to be an issue with the blower motor on my 5 year old Carrier furnace… that’s another conversation.
I called my regular company and they said it would take several days for them to get out, so I obviously called around. Jerry was able to come out right away and figured out the issue within a few minutes. The supplier didn’t have the motor on hand, so Jerry had to come out the next day, which can happened to be Father’s Day. They seriously took care of me, and I won’t be using any other company in the future.

I have to give a BIG thanks to the people at Michael Bonsby. From the start, my experience with them has been great. They’ve been extremely accommodating and performed a phenomenal job. I have had nothing but great service from them beginning with the pleasant ladies answering the phones and their knowledgeable, friendly and punctual technicians (a rare thing nowadays). I first used Michael Bonsby to install a Mitsubishi ductless system in my house, but after getting such great service from them, I called again to order a replacement for my furnace boiler and water heater. Their prices are very competitive (believe me I shopped them around) in particular, when you take into consideration that they are an established company and they offer full guarantees on the product and services. I’ve make huge mistakes in the past with trying to save a few dollars by going with an unknown AC contractor who couldn’t never be reached or located afterwards. I have learned my lesson; so I was delighted to find Michael Bonsby. I’m not the easiest customer to work with, and I’m grateful to Manny, the supervisor, for going the extra mile in helping me re-​position one of the AC units after it was installed. Thank you again.

I was extremely disappointed in my recent experience with this company. I contacted them due to their supposed expertise in Mitsubishi «ductless» AC systems — I had in fact used them in the past to install such a system at my prior home. They sent someone to look at my system and gave me very little information about what was actually wrong, and no information on how to fix it or what it would cost. But they did charge me $ 89 for the visit. I would have been happy to use them to do the repair if they had actually followed up with this information. I have called and emailed multiple times asking for a diagnosis and quote but have received no reply. The only call I received was to make sure they had my credit card number correct. Waste of money and very poor customer service.

Two stars– the rating reflects the price, not the technician. My compressor went out, and I called Bonsby for service (only HVAC service I could find willing to work on a Sunday without an «emergency» surcharge.) The tech was punctual, courteous, and professional. To be fair, I knew what the charge was up front and agreed to pay it, rather than pay another diagnostic fee and face an unknown charge from a different company. Bonsby charged a total of $ 564 to diagnose and repair the faulty compressor. $ 89 for the service charge, $ 268 for part and install on a two-​pole contactor, and $ 207 for part and install for a ³⁰⁄₅ capacitor. The whole repair job took less than half an hour. I inquired about the cost of labor, since the cost of the parts themselves is negligible (about $ 30 total from Home Depot), and was told that parts and labor are billed as one (i.e., flat fee per replacement). If I had it to do over, I would go with another company. The fix worked, but those in the same situation will likely want to consider less costly alternatives.

Only giving 2 stars, due to promptness. Had ac service, needless to say money out the window. Requested a time for quote to replace my ac, booked and subsequently cancelled by the estimator. Never again!

The AC was making a weird sound so we reached out to Michael Bonsby and I’m glad we did. The sound was nothing (just a loud condensate pump) but the check of the system revealed low coolant that had probably been the case since the system was installed several years ago. I knocked off a star because the cost of the coolant was higher than it should have been based on information found through my excellent google-​fu, but I will use Bonsby again because they did a good job, didn’t try to upsell me, and were honest about the pump not needing to be replaced.

The staff is superb and curteous. I specially enjoyed the conversation with the salesman (Chris Hale) who did a phenomenal job educating us on the ins and outs of Heat Pumps. He asked a few questions to understand our needs before presenting a couple of options. The techs were professional and cleaned up after themselves. They walked me thru what I needed to know. Couldn’t be happier. Great Value! Don’t sell yourself short, I highly suggest you at the very least set an appointment to see why this crew is better than the rest. Worse case scenario, you’ll be better educated.

So, l give these folks points for being courteous and prompt. Their quoted price of $ 1600 to replace just a motor on a residential air handling unit was outrageous. I own a number of properties in Pittsburgh, PA and have had to replace far more HVAC systems than I would prefer, so I have at least an entry level idea about what things should cost. Even accounting for regional price and wage rate differences it was out of line. Especially given that I was able to have the work done by another company for half. I don’t know. Maybe the fellow thought because I had a friend on site to let him in while I was traveling he could BS a huge price. Maybe the guy who did the work for half sold me junk. I tend to think the $ 1600 was just outrageous. Fortunately I paid the $ 59 diagnostic fee (reasonable) with AMEX. I’ll be watching the bill to make sure I don’t get hit with any spurious charges. Color me unimpressed.