Potomac Garage Solutions

Very happy with our recent garage renovation! The crew was efficient and got the job done quickly. It turned out exactly the way that was promised. The business was very responsive to all of our concerns. Two weeks after the job was completed I called with a concern that was addressed the very next day. I would recommend Potomac Garage Solutions without hesistation.

I recently moved into a home with a two car garage. I was looking for a solution to hold all my extras and still get two cars, work bench, and refrigerator inside. I talked to three companies and Jeff was by far the most informative and eager to give me what I wanted. Although I doubted what he said could be done with my garage, he made me a believer after completing the entire job within a week of his estimate. The proposal included a terrific 3-​D drawing. He also was able to get the Gladiator refrigerator the next day and had it installed at a very reasonable price. At the end of the project, there were a few things missing, but Jeff and the installation crew reacted quickly and made sure they were added. I would recommend these guys in a heartbeat.

Super happy with the performance of the work and the results of the appearance. My garage looks AWESOME and super organized. I never post reviews on anything Bc I really never have time, but this was worth the time! Thanks guys keep up the GREAT work!

Be aware!!! I had my garage floor done in 2011 by Potomac garage solutions. I had the «Rock Solid» floor product applied. The process was very smooth and orderly and I have gotten many compliments on the product. Fast forward 4 years. I was attracted to this product because of the so called «lifetime warranty». BE CAREFUL!!! What I WASN’T told as I was being sold the product, is that if there is ever an issued w the floor, sure it is covered under warranty… but that only includes material!!, You are charged for LABOR… are you kidding me??? I have never heard of such a thing before. So now I have a few corners in my garage where the product is peeling up, and have to pay to have it fixed. (Umm warranty, I say be careful)!!

We needed our garage to be redone. Potomac Garage came to the rescue! They did a wonderful and professional job. Zev explained everything upfront and priced it. The work was done on time and without any hassles to us. At the end the job looked very nice and met all our expectations. I would highly recommend this company to anyone that want a neat and beautiful garage.

So I left a bad review for this company and then I retracted it after I believed it was a case of mistaken identity. The company declared that they were not affiliated with the company in Rockville MD (the target of my bad review) so I retracted my comments. Then after battling with the Rockville company about overcharging my credit card (only after I disputed the charge with Amex), I finally received an invoice outlining the components of my bill. You can imagine my surprise when I realized the email signature of the sender of that invoice was the mailing address of THIS «unaffiliated» company. Thanks to the help of Amex dispute team, we have gotten the over charged amount back. On the plus side, we are extremely happy with our new garage even though I was very disappointed with the business practices.

I wrote a five star review over a month ago, and unfortunately, now I have to amend it. While the team that installed my garage was phenomenal, as is the product, my experience post-​installation has been deplorable.
To summarize:
* The total cost on the order/​estimate as agreed upon by Jeff and myself was $ 13,663 with a $ 1,000 Yankee Discount. This would mean that the cost would be no more than $ 12,663.
The total cost charged to my card was $ 15,277.78.
* Under the heading of Baskets and Racks, Jeff indicated that my total quantity was 6. To date I have only 3, regardless of many promises that he would drop them at my house.
* I have attached the text messages I have exchanged with Jeff over the past month. To summarize:
Work was completed Tuesday, March 10, after which Jeff asked me to write a positive Unilocal post. I did.
Monday, March 16
I asked Jeff to drop off my baskets.
He said they were out of stock and would deliver once they came in. They never did.
Friday, March 20
I texted Jeff telling him I still had not gotten my final invoice.
He said he would check and get it to me. He never did.
Tuesday March 24
I told him I wanted my invoice.
Jeff asked for my email and said he would send it that afternoon.
I gave him my email.
He said he would send it. He never did.
Saturday, March 28
I told Jeff I still hadn’t received my baskets. No reply
Sunday March 29
I received my credit card bill with over $ 15,000 worth of charges to Potomac Garage Solutions. I called Jeff immediately and left a very angry message about his dealing with this issue and his service to me.
I received a text message from Jeff that his niece was in a car accident and died. He said he would contact me after the funeral. He never did.
I have not heard a word from Jeff. While I am sorry about the tragedy that has befallen his family, he has left me feeling disappointed and frustrated and like this whole experience definitely was not worth it, no matter how nice my garage is.

I had potomac garage solutions come and get my garage in order. We had shelves already up but the finished product from Potomac Garage Solutions was fantastic. Everything is in order and we are able to store more items. It’s a pleasure pulling into my garage and seeing things finally in order. I would definitely recommend this company.

Not long ago I used Potomac Garage Solutions to install a car lift in my garage. While the initial install went as planned the follow up service has been catastrophic. Most recently i paid to have the annual service performed and was forced to pay the entire amount up front for some reason. Now I know why.
That was almost 8 weeks ago and during the inspection it was determined that several issues had to be addressed. The service tech wasn’t prepared to address any of these issues, including the addition of oil to the systems mainline. Since their tech came at 9am i decided to stay home and review my concerns. When i was told the tech would have to go to the store to get oil i clearly made it known i wouldn’t be able to stay but would leave the garage door open and someone would be inside when they arrived. They never came back. Of course i had to call to get someone back to the house (they didn’t bother to call me that day or to follow up) and a follow up appointment was made. When the tech came back out he put oil into the system but never fixed an issue with a part that was leaking oil, even though i clearly pointed this out upon his initial arrival the following week.
He noted what part had to be ordered and said he should be able to come back within 7 – 10 days to repair the damaged part. After two weeks i contacted Zev (person who sold me the lift) and asked what the status was of the part. He said 7 days. I accepted that answer. Ten days go by and now call about the part. I reached out again and asked where the part was. Zev said «the following week». Another week went by and again i had to reach out but this time no answer. In fact after 3 emails to the company i was told by Zev «we can have someone out on Tuesday». Tuesday came and they no showed. I followed up 5 times after this only to get a nasty series of emails from Zev today stating he had been out of the country for 3 weeks and it was my fault for not contacting someone at the store. Only problem here is last week he actually followed up via email stating someone would be out Tuesday. After I questioned why his stories keep changing he told me to «find someone else to fix your lift», «i don’t need you as a customer» and in so many words that i will have to take him to court if i don’t like what he has to say. Basically all of this because i questioned why it has taken 8 weeks to get service for my lift. Mind you i actually paid for the annual inspection service too!
I spent almost $ 14,000 with this company and now can’t get any service. I have an unrepaired issue that could potentially cause serious damage if not repaired but the company (Zev) apparently could care less. Of course after i checked out some review sites online, like
, i noticed they have an F rating and their membership has been revoked.

This is a 2 for 1 review. I don’t normally write reviews unless the experience is exceptionally good or horribly bad. I apologize for such a lengthy review but it is imperative that you have ALL the information before doing business with Potomac Garage Solutions.
Potomac Garage Solutions (PGS) installed four Onrax motorized shelf units in January 2013. I received a very good price because of the quantity I ordered and the installers were helpful moving stuff out of my garage and loading up the racks after installation. They even made several extension cords in order to reach the outlets. There WAS one problem with one of the winches (it was missing a bracket) so someone from PGS drove the part out to my house while the other three units were being installed. Overall installation took about 4 or 5 hours (not sure the exact time) but they were efficient.
Jump forward to February 2014 when I ordered one additional Onrax unit for my garage. I called PGS, spoke to Jeff, told him I wanted one Onrax Ascension unit to go with the other four that were already installed. To make a three-​month story short, PGS was going to sell me a DIFFERENT motorized shelf unit (one that wouldn’t even fit in the space where it was to be installed) because they didn’t think Onrax was in business anymore. Once I informed PGS that Onrax was, in fact, still in business, they ordered two units from Onrax. There were delays on both Onrax’s and PGS’s side of the fence, but the one difference is that PGS was NOT up front and truthful about the situation. I was in contact with the owner of Onrax as well as PGS and PGS was telling each of us adifferent story. The only excuse PGS didn’t use was that their dog ate the order paperwork.
When the two Onrax units arrived at PGS, I «believe» PGS installed them at someone else’s house even though one of the two «belonged» to me. I was told by PGS that they «tested» the units before they were going to install them (which is a bunch of hogwash based on what I learned from the installers).
I received a call from PGS at 7:05 AM on 5÷14÷14 telling me that the replacement Onrax unit had come in and that they wanted to come out TODAY (⁵⁄₁₄) to install it. Of course, a one or two day advance notice would have been nice and since I was not able to accommodate them, I scheduled installation for 5÷19÷14.
I was told the installers would arrive at 9:00 AM. At 10:00 AM I called PGS to find out where they were. Jeff called back a few minutes later to say their truck had broken down and a replacement truck was going out to get them and that they should arrive in about an hour. At 12:00 PM, they had not arrived and I had not received a call so I ran some errands. I returned at 1:10 PM to a PGS truck in my driveway. I asked why nobody bothered to call with updates about their arrival time. It’s as though I was just supposed to spend my entire day at home for a one-​hour installation.
During the installation, they were cutting some metal pieces to length using a wood cutting bit on a jigsaw because the one metal cutting blade broke. When one of the guys was about to install the shelf bracket with the motor on it, he realized they did not have the drive shaft for the unit. It’s now about 2:00 PM or so and they wanted to drive an hour back to the shop to get the part, then another hour back to my house and then spend another 45 minutes to an hour installing the rack. I told them to pack it up and go back to the shop… I’ll let them know when they can come back to install.
I called Jeff who wasn’t the least bit interested in what I had to say and just said he’d have Zev call me. Zev called me the next day (⁵⁄₂₀) and asked what I wanted. I asked for a discount because of the complete inconvenience I had been put through over the last three months but he offered only two options… have them come back to install the unit or give me a refund. I asked for the refund.
I am now ordering an Onrax unit through Tailored Living of Northern Virginia (TLNV) who I had contacted to inquire about an Onrax unit while I was enduring this horrendous process with PGS. Susan at TLNV couldn’t have been more accommodating and even put me in touch with their operations manager to answer more of my questions.
The bottom line is that PGS is NOT concerned about customer satisfaction if something goes sideways… nor are they respectful of your time when it comes to being on time (or keeping you informed if they’re going to be late). They just expect you to allot an entire day for a one-​hour installation.

So I contacted them and interviewed three companies. Potomac had the best price and strategy for the project. Little did I know it was about to go south in a hurry. It started where they could not find my proposal. When I asked for a copy of the proposal, it came back over $ 6600. I asked Jeff why, and he told me they could not find my original paperwork. (The entire process, you could tell they were VERY DISORGANIZED). Once I got them to commit to the correct and original price, the process got worse.
I checked my credit card statement. They charged me twice for the 50% deposit. I called and spoke to Vikki, who said she had no record of charging me twice and that everything was fine. I was confused and concerned that they had no record of receiving an additional $ 2250 deposit. I asked for a resolution and a call back which I received neither. I confronted Vikki a week later to find out what was going on and it was obvious that nothing was done. I explained to Vikki, that i was calling my credit card company to get the 2^nd double charge removed. I then called Vikki to give her an update. She still had no information from our credit card company but agreed this was resolved.
On Christmas eve (today) I got a call from the owner, who was very arrogant and obnoxious saying I have not payed my bill and I was in Jeopardy to have my project cancelled. I explained that they charged me twice. He said he had no record and would not look into it. I then conference in the credit card company and they verified they charged me twice. I explained to the Owner that he owed me an apology. Instead of doing the right thing (which they have not done since the beginning), he said he did not need my business and was cancelling my order. I then had my credit card company refund the other deposit.
This company is VERY disorganized, their business practices are shady at best. Though Jeff is a very good sales person when he comes to hour house, behind the scenes, they are shifty. I am SO glad the work was never done. The worst company I have worked with since I moved to MD.

Several years ago I had Zev from Potomac Garage provide me a consultation on my garage, several weeks later I had one of the nicest garages in my neighborhood. From the flooring to the cabnets to my overhead storage this new garage was beautiful. I say was because I have since moved into a new home where yet again I called on Potomac Garage and they transformed an unattractive, unorganized garage in one that my new neighbors envy. The Gladiator products that were installed (cabinets and wall panels) are awesome, not only do they look great but they are also very functional. I have seen garages done by other companies and find that the service and quality of the products that Potomac Garage Solutions uses are far superior!