Honda Powersports of Crofton

Came all the way from Woodbridge to buy a new CRF 125 as a gift from Eric Keegan. Was a great experience. Thanks!

Purchased a 2016 Honda CBR 600rr from Josh last week! He was a pleasure to work with and I would buy from him again! The cool guy in parts hooked me up with an Arai helmet, nice mirror face shield, gloves and showed some cool exhausts for my new bike. Thanks Guys!

Getting a bike is a great feeling. A fellow named Josh turned that great feeling to an amazing one with his resplendent and knowledgeable service. I am now a proud owner of a 2014 Honda CTX700E. JOSH IS THE MAN!

Cool guy Josh helped me out in my search of a black CBR500R. They weren’t really trying to negotiate over the phone or much in person at all. Essentially, I paid retail for a 2015 ABS model/​year. ($ 7200 tags and tax OTD). Not to mention I didn’t even get a helmet thrown in the deal. No biggie though, I love the bike, very happy with the deal overall. Just wish I could have felt like I was getting a good bargain. I like the fact that the whole transaction only took about an hour. In and out with my new bike. When it’s time for me to upgrade to the 600RR, I know where to go. Thanks guys!

My family and I have bought many bikes from this facility. It’s so wonderful knowing that these guys are truly great at what they do. Josh is our go to guy in sales very honest, upfront and gives the best deal the from the very beginning. Even the service department is extremely experienced and even if it’s not Honda we use them. Love that they take you serious, have amazing customer service, and are there to make a deal. Third bike in a year! Thanks Josh your wonderful. Other companies don’t stand a chance, they are not even competition. If you want the BEST look no further.

Just bought a 2015 Honda Shadow Phantom from these guys. This is my first bike and they really helped out a lot. Got a great price and the guys spent time talking to me about options and other equipment I will/​may need. No crazy up sells or pressure to buy things/​upgrade when I’m not at that point yet. If you want a smooth process and an awesome bike, go see Eric Keegan, he will hook you up.

I only followed my brother to get his bike here, but the service was so great compared to where I actually bought my bike, that I wanted to write a review. Eric is fantastic. He was more than willing to stay after hours to go over all details of the sale and bike. He even got it on the truck for us and strapped it down while teaching us how it’s done correctly. Other salesmen were great too. Kept me company while waiting for my brother. All in all A+ service.

Earlier this year I purchased a 2012 VFR DCT from Honda of Crofton. I live in California but I was really confident going into the store as my sales guy Chad Cox sent me a lot of pictures and was very upfront about the little imperfections on the bike. So when I flew there to sign the paperwork the bike was just like I expected it to be. They had asked me all the info they needed for the paperwork ahead of time so I was in and out in a record time.
The deal they gave me was so good it was worth buying a bike on the other side of the country. Overall a great experience from start to finish.

My whole experience with this place was awful! I wanted to learn to ride a bike and this place rents dirt bikes (my friend who was teaching me had used them one time before and didn’t have anything particularly bad to say about them). I placed my rental with them on Sunday to be picked up the following Saturday. I was promptly charged for the full rental amount that Monday. I received a call on Friday at 5:30 at night indicating they no longer rent the bike that I had already paid for, but they had another model. The only problem was that I was on a plane at that time and was unable to receive the call. They indicated if they did not hear back from me they would rent the bike to someone else. That means they gave me all of two and half hours to get back to them, which was not happening as I was on a six hour plane ride and didn’t land until they were already closed.
Fortunately, my buddy and I got there first thing in the morning and were able to get the bike reserved (rightly so as I had already forked out a bunch of money for it). Ok, disaster averted we thought.
The rental was a little beat up, but all in all seemed ok on first appearances. We took it out and I learned to ride. I basically drove the bike around a grass parking lot a total of one tenth of a mile so I could get comfortable with the mechanics of the bike. I didn’t do any jumps, pop any wheelies, or anything like that. The bike never left the ground. The next day when we went to take the bike out for some more riding and noticed there was some fluid that had leaked from the front fork. Aside from that the bike wouldn’t start. This turned out to be something very very stupid… the bike didn’t have any gas — ok, not that big of a deal, except for the fact that I barely rode the thing — meaning they gave me a bike with barely any gas in it to begin with and expected it back with a full tank. Clearly they are not maintaining their bikes that well. Oh well, my friend and I filled it up and I had another lite day of riding. This time I rode the bike around a field in a farm for about another tenth of a mile. Again, no jumping, no tricks, nothing crazy, just getting comfortable with the controls.
At the conclusion of the day, my friend and I washed of the little amount of dirt that had accumulated and got the bike put on a truck to return it the following morning. My buddy took the bike back the following morning and the guy taking the return pointed out there was some fluid leaking from the front fork — mind you it was that way from the beginning. We thought ok, they will do some routine maintenance on their bike as obviously this one hasn’t been taken care of that well — no biggie. Wrong! Apparently they think that in my super aggressive riding in the two tenths of a mile that I rode the bike, I blew out the fork seal, and it is my responsibility to shell out nearly an additional $ 200 for the repair! After receiving an email from them indicating they intend to hold me responsible for the repair, I called them to discuss the matter. I pointed out that over time, parts on machines can go bad, especially if they are not well maintained. In no way is that the fault of the individual who had it last. Well they said that can’t be the case here because the bike apparently just had the same problem and the seal was replaced before renting it. Ok, so you mean to tell me that you already knew the bike had issues with the seal, you rented it out and when the problem clearly wasn’t fixed, you want to blame the last person who touched the bike? Are you kidding me? On top of the rental being very expensive, I now have to shell out $ 200 more for two tenths of a mile of riding. This is one of the biggest rip-​offs I’ve ever encountered. But hey, I touched it last. It’s interesting that I now come to Unilocal and see a slew of other bad reviews about this place. That’s what I get for not checking first — oh and being the last person to touch the bike too.

Josh was amazing!!! He followed up with me, answered all of my questions/​concerns and got me a GREAT deal on a 2014 CTX 700! He is very personable and professional! If/​when I buy a new motorcycle, I will buy it from Josh! Thank you Josh and Honda in Crofton:)

My initial impression was based solely on the environment they were surrounded by: busy roads, cramped accommodations and kind of a ‘podunk’ area (compared to the city* proper). However, that quickly changed when I walked up to the entrance. Out front, ready to go, was the bike I had been asking about. Josh Thompson met me outside while he simultaneously juggled another customer, and gave me ample time to inspect the motorcycle. He then returned once he finished with the initial buyer, and was absolutely honest about everything. He wasn’t afraid to say, ‘I don’t know’ to certain questions regarding the bike, which I appreciated. It was a consignment sale, and the bike had a few holes in its history. Be that as it may, Josh was able to work with me to establish a level of trust in the bike, to include a test ride (post deposit), in the hopes that I would of course buy it. I had settled on a fair asking price, and Josh took it to his seller who wasn’t available at the time. He was aggressive in his effort to make me buy it then and there, but not to the point where I thought it was annoying or abrasive. Just a man trying to make a living while giving the customer what he wanted. It was a fantastic bike, and I would have certainly purchased it from Josh had I not fallen in love with the next bike I saw that day. The price was absolutely too good, and the consignment seller was asking a little too much. Josh did everything right, but he didn’t have control of private sellers and their low asking prices. I really did enjoy working with the Honda guys during my visit, and I would wager to say that this is one of the few dealerships I have walked into where I wasn’t being molested and treated like a walking wallet. It was a great experience. Keep it up, Honda of Crofton!

After calling a few other dealers about seemingly great deals on scooters they had listed in Cycle Trader, and hearing the same old «just sold that one yesterday, but I have a nice brand new one» up-​sell, I called Honda Powersports of Crofton in early March 2015 to inquire about a used scooter they had listed in Cycle Trader. That scooter had also just sold a couple of days prior to my call. Frustrated, I told the salesman that they should take it down from Cycle Trader if they had sold it, and that was the end of the conversation.
Fast forward 2 weeks or so, and I get a phone call at work. I was in the middle of the typical stressful day and did not pick up. I called the number back later and it was Honda Powersports of Crofton. I had forgotten all about my first call at this point, and left a general message with the front desk that someone had called me earlier in the day. An hour or so later I get another call, and the voice on the other end tells me he was Josh, the salesman I had spoken to weeks earlier. I never left my number, so was pretty amazed and impressed that Josh had tracked me down to do a follow-​up call. After some conversation he asked if I was still in the market for a scooter (which I was, since I had basically given up all hope in humanity based on my scooter-​searching experience to this point). I told him to go ahead and work up a price on a 2015 Honda PCX 150, not expecting much, and told him there was basically no way he can get to a number I would think was reasonable. Josh proved me wrong. On a good day Honda of Crofton is a 45 minute ride from where I live, but after searching high and low, they were the ones that stepped up to the plate and made a deal happen. The scooter was literally waiting at the front door, front and center, when we got there the next day.
Being a business major, I understand that the essence of any retail business is to create a win-​win situation for the business owner and the customer. Customers are in the market for solutions, and it’s the business’ job to solve them (and concurrently earn a fair and reasonable profit for their services). Josh and the rest of the team were all very professional, knowledgeable, personable, and understanding. Josh treated our relatively small scooter deal with reverence equal to the brand new Honda Goldwing deal he had literally just closed. After talking to the Goldwing customer, who said he had been coming in multiple times with his eye on the bike he had just purchased, I realized that maybe this place is different. Josh had given the guy a nice hat after their deal, and the guy actually asked Josh to sign it. Then I noticed that as customers who had been browsing the store would leave, they would yell «later Josh,» and Josh would thank them for coming — by name. This reminded me of the old Mom and Pop shops on long ago Main Street, USA. Though they are backed by a corporate behemoth, there appears to be a strong sense of integrity, respect, ethics, and overall understanding of their customers at Honda Powersports of Crofton. No one ever takes to Unilocal to give accolades, but in this case these folks have earned my trust. My wife and I are so happy with the scooter (Honda has not disappointed us to date), that we are very seriously thinking about buying a second one. The first person I thought of calling? Josh. Their business formula works.
Update 4÷11÷15: I ended up buying the second scooter at Honda Powersports, and had a similar great experience. We checked out Josh’s customized Grom while we were waiting for the paperwork to be completed. Ask him to show you his Grom skills (-;

I took my bike in to have my rims spoked and trued. Also I requested the put on new tubes and tires. Not only did it take them a month a half to complete but the also charged me three man hours to do a 30 minute job. When the finally called to tell me they were finished, I showed up to find both of my brand new rims were scratched and that they had popped one my intertubes that I brought in for them to install. DO NOT GO TO THIS SHOP FOR SERVICE!
Sales employees had the most rude and condescending attitude ever too. Total jerks.

Bought a beautiful used chopper from here with under 50 miles on it. On its maiden voyage it shut down and refused to start. Sent it back to the dealer and after a month they fixed it. Ok so at least now it starts so I have that going for me. A few trips later while driving my bike on a sunny day, my shifting linkage snapped due to a rusted out shifting rod. So not only do I look like a jackass driving all the way home in second gear, I can’t get into neutral so winterizing my bike means sitting on it for a half hour holding the clutch in. I call Honda Powersports of Crofton and they say they’ll find the part for me. Spoiler alert: never happens. I order the part from the manufacturer and it doesn’t fit. Turns out my bike was modified so I had to track down the guy who built the bike himself for help and then channel my inner engineer in order to get my «almost new» bike in drivable condition. After much trial and error I fixed it myself. But thanks Honda for helping me learn a lot about my bike by reverse engineering it. Next time I’ll go with craigslist

This place sucks… I wish i had read the other reviews before taking my bike here. The first time I went 1 ½ years ago I had no problems only minor repair to change a tire. They were prompt and price was fair. I went back recently for a tire change that turned into a starter problem. I after not hearing from them for 7 days after dropping bike off. I called to see what problem was… That’s how I found out was a starter. My bike worked perfectly before bringing it in, but there’s no way I can palm the broken starter off on them. The price the quoted me for a new starter from Honda was thru the roof. So I went on ebay and got one. I dropped it off another week went by no phone call… I asked the service manager what’s the deal? He just nonchalantly says oh that was the wrong starter. Lord knows how long he would have taken to call me back… SO took me a couple days again to track down the correct starter. Another week went by I called again what’s taking so long technician did not realize that engine needed to be dropped to install the new starter. The also misplaced an extra rim I brought in that had the good tire on it.11/2 months tire change and starter. There Customer Service Sucks there was a guy there whose name begins with B… he had a very nasty dispostion. When they were trying diagnose what they problem on my bike was he pretty much told me we don’t have a lot of time to be looking at your bike trying to find out what was wrong. He said they were going to change 95/​hr to research it. I told him my bike came in there running… I don’t know if they fired him or he quit but he was a real asshole… Finally bike is working worse than it did when it went in. they have offered to look at it again, but I don’t even want them touch it. Going to take it to Pete’s in Bmore

PART 1
By far I received what ranks high on the list of WORST SERVICE EVER. I went in to Honda PowerSports of Crofton to have the front tire changed on my bike. When I walked in no one acknowledged my presence or asked if I needed any help (as I stood there at the counter). Finally after clearing my throat a few times I was asked what brought me in. I spoke with a rep about having my tire replaced and installed and he quoted me the usual relatively high dealership price. He also mentioned that they were running a special of xx% off the tire and 50% off installation. This helped ease the pain so I agreed. A few days later someone form Honda called to inform me that my part was in and asked when I could pick it up. I’m not sure if he knew what the part was so I asked if they had still planned to install «the part» on my bike. He checked and said, «Oh, I will let the service department know your tire is in». A few more days passed and I received a call that the bike was ready. I asked the service manager if he would mind having someone pick me up from the train station (about ¾ mile away) so that I could retrieve the bike (other shops have done this for me in the past as a convenience). His response was, «I don’t have guys just waiting around the shop doing nothing to pick customers up». «YIKES», I thought, but I was ready to ride so I took the subway to the commuter train and took a cab from there. When I arrived I was «greeted» with the same avoidance as before. When a rep finally acknowledged me, he took me out to my bike that was parked out front where I immediately noticed a scratch on the front fender of my custom paint job. I inquired about the scratch and, of course, the rep. pled the fifth. He went in to get the service manager who did a «thorough» (skeptical) inspection of the fender and then asked a few questions (mild interrogation) of me. I assured him the scratch was not there when I dropped the bike off. He then said, I will be back. 2 minutes, 5 minutes, 10 minutes passed and he did not return. So I walked in and there he was behind the counter looking at the computer screen. It was obvious he was not happy to see me when I walked in but he said that they would take care of it and he handed me a «we owe you» receipt. He then rang me up and gave me a price that did not include the before quoted 50% off install. I mentioned this to him and there was a brief back and forth but he reluctantly honored the price. He then handed me my key, turned around and walked away with no «thank you for your service», «please come again» or «can we be of additional assistance». So I walked out to my bike that was precariously parked between two other motorcycles, too close to move without touching the other. Back inside I go to ask if anyone can help move one of the bikes. One of the sales reps came out to help and I was on my way. (It gets better, see my review of Honda PowerSports of Rockville)
THE WORST SERVICE!!!

Went back last Saturday and had my husband with me to pick out a helmet. A salesman was on us before we were halfway through the store. They were very nice and we found a great deal on a helmet but now I am wondering if they didn’t help me before because I’m a woman.

I have been here a few times for service & parts. The staff is always friendly, efficient, and quick to help — great bunch of guys.
I highly recommend this location for inspections (they are fair and transparent) and making spare keys (the tech was able to fix a stubborn key problem I was having — he was hellbent on fixing it, which was awesome because I was about to give up and order a new lock set).

Great store. I’m on a first name basis with a few of the guys on the sales team. I’m always in and out of the store checking out their gear and new inventory of motorcycles.
Only hiccup I’ve ever had was when I ended up buying a bike from them. We negotiated for a price OTD and then when I went to go purchase, the OTD price was about 300 more than what was said, but that was my fault when I had them print out the purchase-​order. I didn’t check it.
However, I’ve had a great experience with their team. Service or sales, these guys will help you out, even if you don’t intend on buying anything from them.

Update — after giving this some thought and owning the Honda product for several months I have to say that I would would not buy the Honda again and I would certainly not buy anything from Honda of Crofton. The Honda product (or any other brand for that matter) is only as good as how a dealer supports and services the product. I won’t even go into this place — arrogant, rude, antagonistic, and a few other adjectives describe the tone I found which means I will have to find a different service center. The best named products are not much good unless you can maintain and service them with decent people — I did not find that here at Honda Powersports of Crofton.
Good product — TERRIBLE dealer — Just don’t do it! Take your hard earned money and go to a different dealer. These guys think just because they offer Honda products they don’t have to treat you like a paying customer — Just buy honda somewhere else who wants your business.