Candlewood Suites Garden Grove/Anaheim Area

So, I’m a tad late on giving a review I was here from mid December to mid January because my apartment caught on fire and I needed a place to stay until I found a new home. I’m so glad I chose this place, it was clean and the staff was so sweet! I really appreciated John and Kevin who were the ones I saw the most. John was so helpful and calm when I was all over the place torn apart about my loss. He was patient and took care of me. Kevin was very sweet and always helped with questions or concerns. I really wish I could live here permanently. If you stop by please say hi to John and Kevin! I wish I could give you guys more than 5 stars. Thanks for all you do, and the amenities!

Stayed four days around two weeks before Christmas.
It was cheaper (~$ 30/​day) than the one over at Santa Ana, which was the first time we’ve stayed at Candlewood Suites.
Overall, not much to complain about considering the price. Rooms felt similar in size, same old fridge, same plates/​pans/​utensils, same weak shower water pressure, room looked clean, smelled decent, same open parking lot and also not a bad area. All in all, pretty comfortable.
The cleaning lady was nice too. She was waiting at the elevator first, but let us go down first.
Knocking off two stars because
1) Two of the lightbulbs from the lamps didn’t work, one by the bed and the other by the tables. I ended up manually swapping the lightbulbs which was no biggie.
2) The main lights by the door/​kitchen sink decided to go out while we were doing the dishes. Front desk told us that they would switch the rooms for us, but we needed to turn in the keys first. We asked what room would be given to us and they said they could not tell us until we came down. OK, I guess??? So we packed everything up and headed down only to find out our new room was the room right next door. Thanks for the heads up, buddy. I just love carrying baggage around.

This was the worst hotel we have ever stayed at. We stay at Candlewood Suites all over the country when we travel for business and have loved them and the IHG chain. This one felt like we were in the ghetto. We had so many problems from having to call the company to get towels to garbage r piled everywhere in the stairwells.
Our door was broke, chair had filling come out, the Cupboard store was filthy and for almost two weeks was left bare and not restocked.
This place is not worth spending money on. It is a dump and the manager there could careless. There is only one employee there that cares and that was the young lady at the front desk/

It was a nice place to stay. Very spacious and clean. I just wish that they cleaned everyday.

I recently stayed here for five days and had just about everything in the room break during that time.
Pros:
The room itself is your typical candlewood suite. No issues there.
The front desk staff was incredibly friendly and informative.
The place was cheap compared to other hotels in the area.
Cons:
I usually wash all of the dishes when I first arrive. Get it going, no prob, the dishwasher is running. Two hours later I realized that it was still running. Found out it wasn’t washing at all.
The toilet would periodically not fully flush, but keep running.
The microwave worked at first and then completely shut off. I unplugged it and plugged it in to another socket and that fixed the problem.
Not a bad stay, but they need to perform maintenance more often.

Our stay was for a week…
Pro’s:
–Free Wifi
–Free Parking
–Full Kitchen with a refrigerator, microwave and a stove
–Bathroom has full shelving to store your toiletries
–Gym
–Laundry room on site and it’s free washer/​Dryer
Con’s:
–Small guest waiting area to check in
–We checked in at 3:45pm room wasn’t ready yet.(check in time 3pm) we flew all the way from Hawaii and ask if there was early check in and we were told no.
–Got the 2 card keys to the room and 1 didn’t work, brought it back and we were told not to put it next to other cards like a credit card cause it could get demagnetized… when did we have time to even put it in the wallet ?! We checked in went straight to the room and tried to use it.
–Carpet looked cleaned but we’re from Hawaii so we don’t use our shoes or flip flops on the carpet… just normal practice or custom for us. Sure enough the 3 of us including my 5 yr old son, our feet looked like we went running outside with no shoes on and did a marathon… if you have babies don’t let them crawl on the rug
–Kitchen faucet leaked like there’s no tomorrow when you turned it on, my fiancée said you have to make it stream hard… wait, I thought California had a water drought ?
–One out of two Knobs for the stove top was loose like it was already treaded so we had a hard time turning it.
–During our stay there was a fire alarm testing which our alarm went off in our room, and the piercing noise actually woke us up. There was a sign on the doors, but they could of easy reminded us when we checked in…

WOW!!!
Was definitely surprised by this hotel. We at first thought it wasn’t going to be the best place to stay for a week, but they went beyond our expectations. We were able to get a king bed and a sofa bed, they offer guests free washer and dryers and the workout room was pretty nice and the candletree cupboard was very easy to buy and pay for snack and drinks.
Chase, the manager, was super helpful with whatever we needed and the sales office was super in trying to help us find accommodations until our apartment would be ready.
I would stay here anytime I need a hotel to stay in either for a week or more or even just overnight.

Positives
–Free Wifi
–Full kitchen with stove and fridge
–Modern desk
–Bathroom has clean shelves so not all your toiletries are scattered on the sink
–Carpet looked clean
–Nice front desk staff
–Good AC control
–Small gym
Negatives
–Thin walls. Piping can be heard throughout the night with strange clicking noise that will startle you in the middle of the night
–Curtains are purely aesthetics and do not close.
–Crack and dirt between wall and side of tub
–Although it was in honest ignorance, new cleaning staff (one person) was not properly trained as she interrupted our morning sleep TWICE asking when we would checkout (standard checkout is 12PM). That’s just rude.

I stayed here for a short-​term business assignment (13-​weeks) from November 2014– February 2015. I would NOT recommend this Hotel to anyone for this amount of time. This extended stay hotel is in desperate need of renovation. Upon my arrival, I wanted to quit my job assignment. Unfortunately, I began work the same day I arrived and did not have the time to find another place to stay, within my budget. The photos online has to be from when the hotel was first built, bc it looks NOTHING like this in person. You could smell the odor of the halls/​floors before you get on the elevator. Trash cans are placed at each end of the hall (horrible idea) as dumpsters. This odor along with the numerous smells of cooked foods ruins this entire hotel. The stinky smell of garlic, Mexican foods, pets, and trash will make you want to vomit! Luckily, the fourth floor at the time I arrived, wasn’t as bad. I would open the windows on the hall at night just to air out the hallway and allow air in to filter the odor outside. Lazy guests also leave their trash bags outside of the trash can on the hallways which makes the odor problem MAJOR! The carpet in the rooms are FILTHY! They wreak of a mildew/​mold smelling aroma… you do not want to walk barefooted in your own room. The comforters and sheets smell like pets and dirty men where they use cheap detergent to do laundry. I even heard a guest complaining one day that she broke out in a rash from lying on the covers, and the staff seemed completely «unbothered». So after requesting, «no housekeeping services» for my entire stay, mainly because I wanted to wash my own covers and didn’t trust housekeepers in my room around my personal belongings… still, my room was «cleaned» three times against my wishes. After bleaching my own sheets and comforter housekeepers came and switched them out (supposedly to provide clean linen) and they smelled funky and were full of hair, both human and pet hair all over again. The hotel provide magnets that you could place on your door which says: No Housekeeping, Trying to get some rest, etcetera in both English and Spanish. Despite having both placed outside of my door the entire 13 weeks, they still entered my room until I complained.
The best thing about the hotel are the free washers and dryers in the laundry facility. I washed my own linens and towels etc. The hotel provided me with two towels, two washcloths, and one roll of toilet paper upon my arrival. I asked for extra each day until I managed to get enough. I washed my own linen (all white) that way I knew it was clean. Four out or six dryers broke my last month at the hotel… which they didn’t bother to rush repairing.
The bathroom was spacious and decently clean.
Kitchen was okay, but dishes were dusty. Refrigerator wasn’t clean. I bought paper items and used them during my stay, and honestly ate out nearly each day.
Loud banging noise that lasts about 1 – 3 minutes at a time. Coming from other rooms shower or kitchen? Annoying.
Very poor cellular and Wifi signal in room. I had to call the front desk to get the company’s Wifi provider to troubleshoot my wifi literally every couple of weeks just so I could get online and watch Netflix through my Roku.
The channel lineup sucks unless you’re not a big tv person. Sports and news channels are all you’re gonna get. Hallmark, ABC, HBO, and Lifetime are the movie channels. No reality tv or popular hit series.
Bring bedroom shoes, prepare to enter and leave your room thinking you smell like shit because the entire place stinks. Housekeepers barely understand English.
Prostitutes from Harbor blvd will be seen here upon many occasions going to someone’s room ahh yea
Vietnamese/​Asian community (Garden Grove) if you’re from the South, be prepared to miss out on good southern cuisines.
If you’re African American, there’s no hair salons in the area. I drove to LA NUMEROUS times and was still disappointed in the results.

$ 94/​night AAA rate. No bedding for sofa bed. When went to front desk for bedding we were not given a blanket. Fitted sheets for sofa bed are torn at the corners. Bedspread is torn up by the pillows. I think we’ll stay at the Holiday Inn Express next door next time.

This place sucks. Double charged me and it been hell trying to get my money back. Manger just hides in the back instead of taking care of guess issues. Its a shame rooms were nice. Been lied to twice now,” we credited your account, the funds have been released «. Funny my banks shows no such thing. You have had my money for seven days. Guess services are more then providing a room. When you make a mistake you should make it right. Im not asking for anything for free, only the money you owe me. Money you had no right to, wasn’t owed to you, that you took from my account. I wasn’t present for the charge, nor did I authorize it.

I stayed here for three weeks during my relocation to the area. It became a second home for me! The rooms are modern and recently remodeled and contain everything you would need for a long-​term stay. Like most extended stay hotels, housekeeping is done once a week, but if you need anything between those times, let the front desk or housekeeping know, and it will be addressed quickly.
There is a small gym, free laundry facilities, a ‘convenience store’ and you can even check out dvds, crock pots, blenders, etc., on an as needed basis!
The hotel at night is very quiet — most guests are working in the area or are families in town for the parks. The front desk is manned 24-​hours a day (which is not the standard at all extended stay hotels), and on the weekends there’s even private security. As a woman traveling alone, that was important.
Bliss and Maricel at the front desk are wonderful. They went above and beyond printing directions for me, calling around to find what I needed, etc. They always made sure I had everything needed for a pleasant stay.

I actually enjoyed my 1 night stay here on a Thursday.
The room was clean and modern, as you can tell by the pictures. No complaints about bathroom, kitchen, or bed cleanliness! Kitchen comes stocked with dinnerware, utensils, cookware, and dish washing soap. The paper to-​go coffee cups had a good amount of dust in it!
I did notice how thin the walls are. Our room was one of those connecting rooms, so there was a door that leads to the room next to us. I think that door made the walls seem thinner! We could hear our neighbor’s phone conversation AND his shower! An easy fix was to turn the TV volume up! So. if you’re planning to engage in private activities that may lead to loud noises, be careful!
Beds and pillows were comfy.
I don’t remember clearly if there was an iron since I didn’t need it, but I’m almost positive there was one there. There is a hairdryer available.
Free WiFi! Didn’t use it, so unsure of the speed.
Free parking.
Small gym available.
Laundry room available.
I read a review stating that they didn’t have a shower curtain, but we had one.
Can’t comment on towel service because I brought my own (always!) and never had to request new ones.
Didn’t experience any horrible odors.
Housekeeping didn’t prematurely wake us up.
AM/​PM gas station just a few steps away.
Disneyland is a short drive.
Checking in and out was a breeze!
Overall, I thought it was definitely a great value for what you get!

We needed a place to crash at 2am so we called to make a reservation. When we got there we weren’t even in their system! Lol We got a room and asked for a late checkout which they said was at 1pm.
At some point we were woken up by screaming and shouting. The walls are super thin, sounded like a lot of crap was being knocked over and someone getting murdered… Welcome to LA.
Then to top it off the house-​keeping was trying to get in at like 10:30am!!! We went back to sleep but then again at 12 they try to come in and holler «ARE YOU CHECKING OUT TODAY?! — At what time?» Even though the do not disturb sign was still on the door… So much for a good nights sleep. To sum it up, this place sucks major donkey balls.

Pretty nice rooms. Short staffed but they managed professionaly. Free WiFi! They have a laundry room and gym. Free parking.
Its next door to a chevron. Convenient for snacks and gas.
The lady that helped us was pretty awesome especially when we needed an extra room and then some.

If you’re looking for a mediocre hotel to stay within your budget for a trip to any of the very close amusement parks, stay here. If you’re looking for a hotel that doesn’t creep you out to sit on the bed or walk barefoot in the bathroom, avoid. I recommend spending the extra $ 20/​night and sleeping in comfort and sound mind elsewhere.
PROS: Modern furnishings, modern décor. Very conveniently located near amusement parks and other large venues, restaurants. Clean exterior. For the price, a good deal. Gym, laundry available.
CONS: My boyfriend changed rooms THREE TIMES due to incessant cigarette smell despite requesting a nonsmoking room. Finally got upgraded to a suite that still smells like old smoke. Room not cleaned on the daily not stocked with shampoo, etc.

PROS:
–Extremely comfortable Bed & bedding/​linens
–Overall New modern-​sleek remodeled suite: kitchen, desk, bed & bathroom all visually appealing & clean of course!
–Kitchen included silverware, plates, glasses, a pot, strainer, dishwasher– soap you name it!
–Free parking & Wifi
CONS:
–the shower is open concept– NO shower curtain, door/​anything. Thus the water was all over half of the bathroom floor– potential slipping therefore injury.
–Not even any mats/​rugs to absorb waterflow from the shower.
–***TOWEL SERVICE: you need to go to the front desk yourself & exchange for new. We used all of ours as floor mats for the shower versus its actual use. SUPER INCONVENIENT!
–NO Breakfast @ all– just a snack bar– hence the kitchen in your suite. Still who wants to cook on a vacation?

On a quick weekend Disney trip, this is where Priceline placed us. We arrived late (after 11pm). It is located right behind AM/​PM and has kind of a confusing driveway entrance. While checking in, the clerk told me that she was going to put a «hold» charge of $ 50 on my card for incidentals, which was fine. However, the next morning there were TWO separate charge holds of $ 50. When i went to complain, i was told that there was «nothing that they can do about it and that it would be released anywhere between 1 – 5 days after my departure. NOT COOL AT ALL. I just didnt feel like they were helpful at all in resolving the matter.
The hotel itself had a gym and snack room. The carpets and hallways felt a little ghetto. The room looked ok upon entering and had a nice big tv. The bed was comfortable, but very rickety when moving. It felt like it could fall apart at any moment. My boyfriend said we were crossing this one «off the list».
It was about 3 miles to Disneyland, so that was a plus. Quick drive to the Toy Story lot and we were set.

Reasonable, comfortable, and convenient. CS Garden Grove hit all of my marks. I really needed the full freezer for my frozen Hawaiian goodies. Lots of shops and restaurants nearby on Harbor Blvd. The most convenient exit/​entrance with card reader was very hit or miss with my room card– I used the main entrance almost as much. The major factor for me repeating here would be my flight time at LAX. I had an 11:30 am flight and it took nearly an hour and a half to drive 40+miles to fill up the rental car, return it, and catch the shuttle to the airport. Someplace to keep in mind for my future travel plans.

I’m very familiar with Candlewood Suites, and for a rate (for those of us who are «financially challenged») this good, I would say you really can’t ask for more if you want a bang for your buck. Located in the Garden Grove of CA, I have to say location wise — It’s acceptable. My only concern is the parking, it’s a little too confusing for my comfortability. It’s also a little challenging to get into the actual parking lot. The drive way is located in the front of the hotel and a tad narrow so if you’re not paying attention or run into a «selfish» driver who likes to hog the driveway then you better watch out but that’s what car insurance is for ;)
Also, the location itself is in a great area but it is a little far away from fast food places or stores. But a little driving never hurt nobody!
The rooms are extremely worth it. Modern, clean, spacious, and «homey.»
I have to say my only flaw about the location and room, is that the walls are paper thin. You can hear almost everything going on, but half the time I was in my room to sleep — And I have to admit I’m a hibernating bear so that was not an issue at all!
After reading the reviews, I have to admit I was a little wary but honestly, what more can you ask for when you’re trying to please your wallet?
I was also pleased with front desk. I’ve called many times to ensure my rooms are booked and everything is confirmed — And every last time I’ve given them a call, I was always greeted with an «of course» and a «looking forward to seeing you soon!».
I’m a big freak about customer service, because it just proves how you actually are as a person and how you value your job.
It was an easy check in process, took them no longer than 5 minutes to get everything set in.
The only reason why this place is receiving my rating at 4 is the strong odor you are first greeted with when walking into your room. It’s nothing bad, it’s more of a strong sterile smell with a hint of baby lotion. It’s an interesting smell, but with my track history of medical issues — I’m not a big fan. Most people have an iron nose, but for those who have allergy/​congestion issues — It’s a little hard to sleep at night without having to sneeze often.
But nonetheless, I’m overall pleased with my stay! Especially with the amount of money it saved me, being so close to Disneyland, and the friendly staff — I have to say you must consider this place. For the amount of money you save and use, you really can’t complain.