Elite Custom Construction

ECCI is hands down the BEST flooring contractors out there and their prices are very competitive (get a couple of quotes and you’ll see yourself)! I just finished a big remodel of pretty much everything in my home and had my fair share of the good, bad and ugly (even had to fire another crew but that’s for a different Unilocal review). Needless to say, I know what I’m talking about when it comes to dealing with contractors. Throughout the entire process there wasn’t one instance where I regretted hiring and working with ECCI. They were wonderful!
From my initial appointment with Crystal to the installation with Fernando, everything went flawlessly. Crystal is straight forward, HONEST, and patient. I had to switch plans a couple of times due to some personal preferences and Crystal was very flexible in working with me. Crystal makes sure she sets realistic expectations for the customer (including timelines and budget), is extremely accessible and available for questions or issues, stuck to the schedule we set from the beginning, and was very good at anticipating issues that might arise during installation so that I could address them before hand and make some decisions. She also came out to my home a couple of times – once to check on the demo and once during installation. Crystal is very hands on and it made for a smooth installation. There was no delay in the installation, there were no excuses as to why something did not get done, and there was no blame shifting to other contractors for something that was missed (all things I had to deal with from other contractors). All of this made for a GREAT experience.
After the dust had settled and I had a chance to look closely at the floor installation, the few things that I thought could have been done differently (extending a baseboard molding a little more, cutting the register cutouts in the baseboard closer so there wasn’t as big a gap, etc) were very minor in nature and when I asked Crystal to send Fernando out one more time to fix them, she sent him without a hassle and she also followed up with me to make sure the issues were resolved. That’s my kind of customer service! Get it 99% right the first time around and come out without an argument to fix the 1%. The installation flooring team at ECCI, from what I can tell, consists of Jose and Fernando and occasionally the owner helps out. I highly recommend working with Crystal, Jose and Fernando as their attention to detail and work ethic is by far amongst the best I’ve seen. You can’t go wrong working with EECI for your floors!!! The only thing I wish I would have done differently is hire them to do my windows and doors as well instead of the people I ended up hiring. I’ll be a repeat customer for sure.

These guys are awesome. Long, his right-​hand man Angel, his dad, uncle, plumber, flooring people, counter-​top crew, and painter were all top notch. I also don’t want to forget Ivan, Crystal, and Vinh. My wife and I purchased a townhouse that was completely outdated and we needed work everywhere.
— 2.5 Bathrooms
— Kitchen
— Living/​Dining Room
— Paint (Interior)
— 2 Patio Sliding Doors
— 4 Windows
From beginning to end, they were completely honest and itemized each item for parts and labor. So it wasn’t like some made up magical number. It helped to see where our money was going. Communication with Long was a breeze. I really don’t know what else to say other than overall it was a great experience. Feel free to message me if you have any questions I can answer about their service. I will add pictures later.

We needed to replace all the windows in my house and was looking for a vendor. ECCI was the first place we went for an estimate and we didn’t bother going anywhere else after. Crystal helped us out and explained all the features of the Milgard Windows we were looking for and the differences between the two product lines. She was really patient and answered all our questions.
We were also updating our bathrooms at the same time, so we ending up using ECCI to make our vanities and ordered shower tile through them. Crystal was also very responsive whenever I had questions and was very easy to get in contact with. All in all, it was a great experience with ECCI.

This is a top notch company not only specializing in home renovations but their customer service is first class. I first communicated with Ivan to schedule window measurements for our rental property. And then Long came out for final measurements and final estimate. Windows were ordered, arrived when they said they would and scheduling the install was a breeze. Crystal in their office is also on top of it with communicating and follow-​ups. There was a slight hiccup with our install but they handled it like pros and we are more than satisfied with the outcome. We had also initially gotten a quote from Lowes due to their reputation but we’re so glad we went with ECCI. We are definitely going to call them again and again for our personal home as well as our other rental properties.

I purchased 10 windows and a patio slide door from ECCI over few weeks ago. I am very excited to leave this outstanding review about their sales team and install crew. When my outdated Windows and Doors needed replacement I quickly looked up local companies around my area and saw that they had great reviews so I decided to contact them for a quote. When I called, the sales person I spoke to was Vinh. He was extremely knowledgable and informative about the different options and styles they offered. I was very impressed by both his professionalism and most of all pricing. I must admit I was a little skeptical because their price was so much lower than places such as Lowes. I thought for sure there had to be a catch. So the big day finally came. My installers included Long and his team. They arrived on time as promised and assured me all would be complete that day. 7 hours later, all my windows and doors were beautifully installed and they swept and cleaned up before they left. I am amazed at the quality of work and the customer service provided to me from ECCI. I would recommend them to anyone I know in a heart beat!!! Great customer service!!! Best prices!!! If I could rate them 10 stars I would!!! Run don’t walk to see them for a quote, you won’t be disappointed.

I bought my house in 2008 from a nice older lady and the home reflected her 1970’s tastes. It definitely needed some renovation to give it the modern feel I was after. That is when ECCI came to the rescue. I was very impressed with the professionalism of Vinh and Crystal who came out and gave me very reseasonable quotes. The competent staff performed excellent work and finished it in a timely fashion.
I have entrusted ECCI to complete many jobs around my home. ECCI has a complete crew of workers with each member having their own area of expertise. Rick installed dual pane windows. Thuy was in charge of a complete kitchen remodel. Jose and Fernando installed my flooring, crown moulding and baseboards.
I highly recommend ECCI. Two thumbs up!

As you can see I normally don’t post reviews that often but based on the experience I had and the final product I felt I had to. A picture is worth a thousand words so if you decide to read my review or not, all you need to do is look at the before and after pictures to see what an amazing job they did. Give them a call for an estimate; you won’t be disappointed!
I had been contemplating a remodel for my kitchen for years but just thought it would too expensive. One day out of the blue, I just decided to get estimates so that I could determine whether or not I could afford it. I called 4 companies and ECCI was not the lowest and not the most expensive. I knew I wanted to choose a company that was reputable but also fair in price. I choose them because they were knowledgeable not just about kitchen but for general construction, since I needed a wall removed. I also chose them over the less expensive mom and pop shop because they were a licensed contractor. Due to the work being done in my house, no matter how small or large of a project, I didn’t want someone unlicensed working in my house and run the risk of them getting injured. I didn’t want to be held responsible or liable for their injuries.
From beginning to end, ECCI went above and beyond my expectations. Ivan came in for an estimate and provide me with 3D drawings. The images really allowed me to visualize the end product. Long was my project manager and along with his team, «Bird», Hai, Angel and Victor, they were all very friendly, professional and CLEAN. After each day, they cleaned up whatever mess they made. I was actually surprised since they would have to come in the very next day and make the same mess. So the extra time they took at the end of each day showed me how professional their company was. Long provided me with updates twice a day which was extremely helpful since it help me coordinate my schedule around the work and I was never left wondering what was going on. Their experience and craftsmanship was truly portrayed throughout the entire project. I am overly analytical and can be and probably was a pain in the ass to work with but they couldn’t have been more accommodating and understanding.
They delivered as promised and on time. They started the day they informed me they would and completed on schedule. There were some hiccups along the way but with any construction project those are bound to happen. But they took the time and worked with me and found quick solutions to ensure the project was not delayed.
I believe I made the right choice by selecting ECCI. I couldn’t be happier with the results. I never expected my small ugly old kitchen could transform into something so beautiful and modern. I hope to start remodeling my master bath soon and will definitely use them again.
Thanks ECCI!

I must say this is the worst Windows company I have ever come across. I did business with them a coupe of months ago and they never honored the warranty they gave me. I did call them many times and they never returned my calls with an answer. Especially Crystal and Long are the worst sell reps and I have ever talked to. I would never recommend ECCI to anyone. I will rate them F minus.

This review is not for their work but for messing up with the schedule. I was working with Ivan and we were confirmed to have onsite visit to prepare the estimate. He didn’t show up and also didn’t let me know that he wouldn’t come. I was waiting and then decided to move to another with contractor.

Make this your one-​stop shop for all things flooring and tile. If you found a reasonable price on flooring or tile elsewhere, chances are ECCI will beat it! The biggest selling point for me was that they floated the walls for tile. The crew was fast and kept the work area clean. Finally, Long and Crystal were extremely helpful and accommodating of all of my house needs. Their customer service is tops! Stay away from State College and go see them!

Let me first start by saying ECCI is honest, reasonable price and dependable. It has been over 1.5 years since I remolded my house and everything is all good in the hood. Not to mention this review is long over due.
Bought:
2 sliding glass doors
1 French door with side panels
6 windows (1 is tempered)
Honesty. As you know this is a family ran business and the main person you will be dealing with is Crystal. She is very honest, upfront and willing to work with you. Everything ECCI (Crystal) quotes you will be exactly that, she is a straight shooter. There are no surprise fees or delay in installation.
Pricing. Their prices are unparalleled and trust me I shopped around. I called other family owned (Asian) shops and none of them can match ECCI’s pricing.
Dependable. Some have said I am a straight «Bug a Boo» and that I agree. A few months after the purchased I called Crystal to request someone to take a look at my sliders. Not evening questioning why I need any assistance she had someone come out, that someone happened to be the owner (Long). He came over inspected all the windows and he happened to fine a faulty rubber on the back of the screen. Instead of trying some Mike Mouse work, he called it into the manufacturer and a day later came back to install it… forgot to mention this was all done on the weekend. Talk about dedication to customer service.
In summary, I would STRONGLY recommend this company to all my friends and family. As you have read above they possess 3 main qualities a company should stand for. I believe the best thing about ECCI is their TRUE dedication to customer service. Being that they are a mom-​pop company you would have felt it would be hard for them to do this, but from Crystal to Long they truly try to make you happy.

At first look, this is an Asian family business in Asia central where many of us like to avoid. But don’t be fooled, they’re very professional, knowledgeable about their products, and very friendly! You can tell they care about their business.
We had ECCI remodel our bathroom last month. They did everything we asked for so there’s nothing to complain about really. I know we were quite difficult to work with because we were very indecisive on the products. I’m glad they were patient and understanding during the renovation. Ask for Ivan!
P. S. They’re remodeling their showroom! We are waiting to come back to see the new showroom since we’re considering getting new windows from them as well. Keep up the good work guys.

Second review, this time for windows. Crystal was very informative. She gave us lots of options to choose from and was never pushy with the sales. We went with the second tier Milgard line for a very reasonable price. Crystal was very helpful and patience from start to finish. I had a lot of questions and she answered them promptly via email and text (up to the date of the installation). Thanks for constant assurance! The finish product looks great and blends in seamlessly. We are very satisfied with the new look of our home.
Thank you again Crystal, you’re Ah-​MAH-​zing!

My mom got her kitchen remodeled by ECCI. I don’t really have much to complain about. To be honest I felt stressed out since I had to translate all the terminology to her when we were shopping around but I’m really glad we found this place. I feel like most Asian places focus on how much revenue they can make but you can tell that they really care about customer service here.
Ivan spoke Vietnamese to my mom and he pretty much worked with her throughout the whole thing. She had trouble visualizing how the kitchen would look with certain cabinets and granites but the 3D rendering helped her a lot. I was really impressed! And a lot less worried of course. She visited the store multiple times on her own and she didn’t even ask me to come with her so that tells me she felt pretty comfortable working with them. She’s now planning to remodel her bathroom as well.
I would recommend them if you’re looking for quality and customer service.

They just finished installing new windows for our place! It was an easy process and the price was definitely competitive. We had a pretty good experience working with Ivan. I would recommend especially if you’re not too familiar with all of this.

Just remodeled our kitchen. Ivan did a great job with the 3D rendering. Totally helps with the visualization and picking out cabinets, granite etc. They’re so friendly!

Their work is amazing! Friendly staff and quality merchandise. If you want a great staff member to help you, ask for Crystal. She is knowledgable and will go out of her way to help you get the best style you are looking for!

For Xmas last year I remodeled my moms windows with ECCI, Crystal was very professional and did everything she said she would. She made me feel like I was involved and wasn’t pushing me on up sales like other places in Garden Grove.
They arrived on time as scheduled and were very neat when they were working. My moms new windows look great and and she’s very happy. I will refer ECCI to anyone I know that needs remodeling. thank you!

We had some cabinets and floors installed by them. It was difficult to explain everything to my mom since my Vietnamese is limited. Luckily one of the workers, Ivan, was able to explain everything to her and he had drawings to show her, which was helpful. He even took the time to go to the granite yard to pick things out with us.
The total came out to be a lot cheaper than expected.

We needed to remodel our shop and I was looking around for a place with decent prices. I didn’t expect much coming here since I thought they only work on houses. Turns out they can install spa chairs as well.
Ivan created a 3D drawing for us and he was very informative & helpful throughout the process. I would definitely recommend their services.