Firestone Complete Auto Care

Andy is the guy to see! I came in today to finally get an oil change for my mustang, and once I walked in the door I was immediately greeted by Andy. He gave me the option of 3 different oil packages, I chose 1 and his team was ready to go in no time. I waited approximately 45 minutes for them to finish their work which was not long to me at all. Andy also did a free inspection on my vehicle, and informed me of some things that needed to be done in the future. Overall I had a nice experience here!

Amazing place with customer service! I called before I came and asked what time they closed and they said at 6, but said that I can come right away to get my wheel alignment done. I came and was greeted and asked what I needed done. Andy, the store manager, was super down to earth and funny as well as honest. I waited there and as soon as my car finished, they immediately called for me and I was out in no time. This place is simply amazing and by far the best experience I ever had at an auto care place!

I’m really confused here. Why? Why 1star? My question is: Is this one a franchise location? If someone from Firestone company replies YES, I’d definitely remove my review because I contacted the wrong place for my tire need. I’ve been to Firestone before so they emailed & mailed me some promotional stuffs and this week is when I needed to replace my 4 tires and maybe an alignment. Got an ad email saying to CALL FIRESTONE NOW because it is a $ 100 off $ 500 or more weekend so I went to
and looked up for some options. Picked one (newest tires which were recently introduced early this year), picked up the phone and called this location and here is why 1star (it was a Friday afternoon):
I didn’t remember exactly but his name sounded like Andy (can confirm now after looking up on Unilocal). I provided him quote ID, article number of the tires and also mention the email I received from Firestone about the promotion. He told me «NO, we do NOT have this tire». I again told him that I went to Firestone website and get the article number from Firestone for a Firestone tire. He then replied «we do NOT have that tires any more» and kept arguing with me about the price, promotion and the availability of the tires. It sounded to me that he did not like the promotion but what is the point of advertising something and then telling customer the other way?
I then called another store and you know what the reply was? «We do not have that tire in stock at this moment but I CAN definitely get it for your the next morning and YES, you can apply the promotion from your email».
I called back the 1^st store and another guy (who was really nice on the phone) I believe his name was Juan. He did not know what happened and kept apologizing me for the inconvenience and asking for a chance to fix the situation because he looked up the tire and said he also CAN get it the next day with the promotion too. I told him I am calling back not for looking for a help since I already booked an appointment with a different store to get those exact tires but to let him know about the my Terrible experience with the previous guy.
I’m still looking for an answer from Firestone corporate! If this is one of your stores then you must investigate what’s going on here. I love your products, they are great but some of your people are not !!!

Awesome experience! Excellent customer service! I was out of town and needed to find a car inspection place opened on a Sat., near my relatives long beach location. So I called, spoke to Hoa who willfully looked up (which no one cares to do) a closer location to me, however the L.B. Location was closed and I needed to print out an inspection form prior to going. I chose to drive to the garden grove location feeling it was not to to far. Because I could not print out the form, he took 30secs to kindly look up the a nearest printing shop… It would have taken me and Siri forever to figure out where to go.
Firestone rocks!!! Hoa helped me go online submit my paperwork and exercised much patience in doing so! Thanks again! #Realcustomerservice

Just got my new tires and alignment done here.
Customer service was great and the service was great.

Hmm I don’t get why this place got rated that badly. My experience here was good. The staffs were nice. So I made an online appointment for oil change. I ended up with oil change, car check and break oil flush. I got help from Hoa. He was very nice and helpful; he gave me good deals to save money. I have done my car service at many places. I rarely got explained on what they did for my car. Here, Hoa went over with me and explained carefully everything which I really appreciated. At the end, he even gave me a paper shows what needs to repair in the future which I think it was very helpful. I will definitely come back here.

Be aware these guys don’t know what they are doing, brought my truck to them to get tire changed out and they broke my tire sensor, and they blamed it on the battery. If you bring your car there and your car has the tire sensor be aware to spend 400 bucks to get it replaced

Ok I know I reviewed firestone but they are so good they deserve another review. The entire staff here is phenomenal, and a shout out especially to the manager andy. I have taken my car to several places, and none of them compare to here. Andy and his crew dont just work for a paycheck, they genuinely care about their work and care about the customer and their vehicle. I don’t know why andy is a manager, employees like him should have been promoted a long time ago. I would recommend this place to everyone. Good deals and prices, gave me good honest advice and took the time to educate me to help me fully understand everything. I can’t remember the last time I had customer service this good at any store. The mechanics walked me to my car and showed me the problems so I can see with my own eyes. Anyone who gives this location a bad review must be some uptight asshole that hates life and doesnt like animals

Great Service! Andy was the manager assisting us with our car. Came in for an oil change, tire rotation and replace air filters but Andy said he’ll take a look if we need to get them done so we don’t waste money if not required. He had the car inspected and gave us a call immediately to go over what was required and why it was required. He also gave some recommendations on what to look out for next time. He even applied some discounts for us. Everything was done at a very timely manner. Would definitely come back again.

-=Objective=-
Oil Change
-=Expectations=-
Time on waiting waiting list + labor time = Between 30 to 60 minutes.
Was told that they would call me when they are done.
-=Notes=-
Went to a sandwich shop for an hour. No phone call. Came back to check on progress. None was made.
Car was still on the same spot where I parked it.
Employee who have talked to meet them walks out towards me. I gave him the look of disapproval and then he slowly walked towards my car.
There were already two spots open in the garage when I saw my car so they could’ve started the oil change before I came back.
Time of the actual oil change: 113 minutes

Excellent service .they work fast .Mr HOA is very helpful thanks .
and the technician TRUNG is very good. great location good prices and customer services ¡¡¡¡¡¡¿

I’ve been taken care of so much here! Very friendly staff and very helpful. They all have helped me find the best deal for my car and what j should and should not do. I’m not a big fat person but they explain everything step by step and part by part.
One staff member, Andy was able to help me at last minute with my flat and he gave me the break down of the prices and future care of my care and he knows I don’t understand car talk so he broke it down as simply as possible for me. They also give a courtesy car on when your car will be ready.
There are a lot of businesses in the area so the wait is not bad at all. It’s great exploring time. (: definitely coming back for my future alignments, oil changes and other car needs (:

I called to get an Über inspection on my vehicle, they made me make an appointment for Monday at 5pm. I drive through 45 minutes of traffic and get there at 5:15. They tell me since I wasn’t here at 5 they can’t inspect my car. Are you kidding me? This is a 5 minute inspection on a brand new car!
This is about as pathetic as you can get when it comes to customer service!!!

I had a 8am appointment for an alignment. I’ve had these appointments before at different places and I’ve always ended up being there an hour or longer before they even start working on the car. By the time I’m done, it’s 3 hours later.
It wasn’t like that here. Andy got me in and I was out @ 9:05am. I’m one of those customers that stands by his car and watches the work get done. I probably annoy them but I’ve been burned before so now I like to actually see the work get done. It got done, and done right. The car drives straight as an arrow.
They also offered me a full inspection, the ones where they usually tell you other things are wrong, then they try and take a few more hundred from you for work that you don’t need. Once again, it wasn’t like that here! No B.S. scam, no rip off on things I didn’t need!
Thank You, Andy and The Morning Crew!

Excellent service from Andy and his staff.
My Honda had overheating issues and quickly fixed and resolved my issues in a timely manner. Kept me up to date and couldn’t be happier.
Thanks!!!

The civic would not jump start when my mom was shopping in little Saigon. Thinking it was just a simple jump start solution, drove the second car over. 15 minutes of revving and trying to start it, it was obvious the battery was dead. The corrosion on the positive side was almost fungus like. After admitting defeat I literally ran 100 meters over to this Firestone around 645 pm.
They were closing up but the lone mechanic had no problem jump starting my car with his portable self volt jump start, where we took it to the shop. Hoa was the person in charge at the front desk and he was very courteous and polite the entire time. He explained to me every thing that needed to be fixed, the reason why, and we both agreed a corrosion clean was necessary. I am a little surprised of the low reviews here based on the customer service. Maybe someone else was at the front office but Hoa was the definition of professionalism!
I’m not a car expert by any means, but I can def say I would recommend this place based on its excellent customer service.

Very convenient to my home! Walked in and was given a great service. Acknowledged me as a customer and did not have to wait. They took there time during the inspection of my car, unlike other places that just want your money. The manager Andy was of great help answering all my questions. He was very details on explaining the inspection process of my car! I would recommend Firestone Complete Auto Care.
Place inside was very clean and professional!
Price was very affordable and overall I will continue to come for the great service and great location!

would love to give this place five stars !
My family and I have been here for long time. This is the place that you can trust for taking care of your car. Great customer service! Especially Andy was very helpful and friendly. He tried to save more money for me and gave me good deals. I Always got my car back earlier than i respected. My family and I will definitely come back to this place.

Great customer service! I came here looking for a deal and got it, plus there is the Firestone guarantee. Which means NO messing with your car. The store manager was really helpful and worked with my budget. Couldn’t be more happy! In and out in an hour, which is average time, don’t understand why this place is rated so poorly!

Great location, prices, and customer service! Bring your car here and they’ll hook you up with a deal :)
Brought my friend’s car here on a whim, and we were in and out of here in an hour! Thanks to the new store manager !!