Garden Grove Dental Care

Long story short, the worst place to go for dental treatment
1. Employee’s are not on top of there work
2. Don’t do what they say they are (example call back people reminding about appt., or calling back letting patients know what their co-​pay is when he/​she has asked to call back)
3. Technology is no up to date I asked for a pano to be sent from by regular office and Garden Grove Dental Car said we don’t except that. So they can charge me $ 50 for a redo on my pano when i paid already a co-​pay.
4. I went twice and both times I over heard customers complain about some problem they have with the office.
5. No office coordination what so ever with there Doctors and staff.
End of Story don’t go unless you want to be j***** around for a few months.

Beware this dental office they just want to take a lot of money from you. I read the reviews here but I didn’t think it was true, I go with my husband and they tell him he has cavities which was weird since he has really good hygiene, and that he will need a deep cleaning and fillings so he will have to pay for it and they can’t give him a regular cleaning, even with insurance it was going to be around $ 800!!! I couldn’t believe so I told him no we’re switching dentist, so we switch to a different dentist with a great review and very nice dentist office and what do u know he has no cavities and their giving him a cleaning and no money out of pocket. Look elsewhere or a second opinion.

If I could give it a –0 I would! Although the Drs there were very polite and informative it was hard to get past the office manager Angie or Angela. She sets up the follow up visits. I NEVER received a call back. Good luck!

Office girls are lazy and rude! Too busy to take information & was told I had to do a intake on computer in office or i wouldn’t be seen, cancelled appointment & office staff mocked my words & was laughing as i left building! Un professional & caddy bitches! I reported their behavior to californial dental. The worst dentist office staff i have ever experienced ever!

First off I would like to say that if I can give a negative star I would.
I had a couple of pleasant experiences with the dental hygienists there but the office manager, Angie is another story.
The office manager, Angie needs to remember that she is in the customer service industry and that she doesn’t own the office for her to treat her patients/​customers like dirt. Our first experience was that her and her front office staff referred me to take my son to a specialist since he was under 8 yrs old and when I did the specialist’s office said there was no such referral. I called GG Dental and was referred to talk to Angie and she basically blamed it on me for misunderstanding whatever it was that their instructions to me were. Uh, hello, it’s pretty simple your office gave me the name of the specialist, told me you’ll contact them and the insurance and for me to call for an appointment. How hard was that for me to not understand? If your office didn’t do your job, just say so don’t blame it on me.
Now it’s DISCRIMINATION!
Today, my wife took our son (her stepson) to the office and they needed to verify who she was. They had her tell me to come in and sign for his cleaning they just did. I work so I called them and was transferred to the oh so not pleasant Angie again. She proceeded to tell me that I needed proof that she’s my wife, to send in documents to show proof for the insurance company because they required it. (Btw, I’m also a female) I told her I have never had to do that and that my wife was on my dental insurance so I’m giving permission to have her sign off on the future procedures. Angie proceeds to tell me I needed to show proof. I’m sorry but would any other couple need to show proof of parental status? I told her to please not treat me like I’m dumb and lie to me that the insurance company needed the documents, it’s her. She stuttered and then after a few times of me reiterating that it’s not for the insurance she then said «okay it’s for our office files but you still have to show proof.» Talk about unnecessary request and discrimination!
I’m sorry for placing such a negative review but I just had to let people know of the unbelievably rude and discriminating person Angie is. Hopefully the dentist (owner) and the office realizes how Angie is treating the patients/​customers and hurting their business. I’m not a sue happy person but imagine if I was…

Haven’t gone to dentist in over 5 years and i have had no discomfort with my teeth.
Go in for cleaning/​checkup. They say I have multiple cavities.
Get cavities filled and now I have pain in my teeth. Can’t say for sure how they screwed up, but they did.
End result, not going back to this dentist and would not refer anyone here.
P. s. Seemed like they were over diagnosing.

Currently sitting in waiting room well past my appointment time… seems they have over-​booked as usual. While the front desk staff seems pleasant, I’ve been watching & listening to them make fun of some of the customers & their own staff, making the wait even more uncomfortable. The dentist I see is competent enough but it’s the business office manager you have to watch out for. KNOW your insurance coverage because she (they, I’m sure) will stick it to you if they can. Have been considering finding a new dentist, just haven’t put in the effort but after this morning I think I’m finally ready.
Editing my initial review only a few hours later: The dentist I saw (not my regular) was short (in attitude, not stature)! A customer before I went back came out complaining about all of the work that was recommended & felt that the Dr. was intentionally trying to drive up a lot of business. Whaddya know, the same Dr. recommended the same, multiple procedures for my «many problems». I am most definitely going to seek a second opinion. Also while waiting I overheard him getting frustrated with a customer for putting her tongue in his way while he was trying to work, he finally stopped & announced to her that he was taking a break — what an a – hole! Taking this place down from my initial 3-​star review to a two-​star.

I am always nervous going to the dentist. Dr. Levy told me tissue is for my mouth not my eyes and to raise my hand at any discomfort. He was done before I knew it and I wanted to hug him. They have been a real blessing.

GREAT SERVICE! Nancy is a true professional. Dr. Pasha is always very friendly and makes my visit enjoyable when before I used to dread going to the dentist’s.

I don’t write to many reviews, but due to the unethical practices at this location I felt it necessary to inform people thinking about coming for treatment here. I can’t say the dentist here are all bad, but my issue is all with the constant overcharge they try and make their patients pay even tho work performed is covered under insurance. This location commonly punches in the wrong treatment codes and tells their patients the work performed is not covered via the insurance. That was my experience with this office on several occasions with myself and my children. They further tried to force unnecessary treatment after a simple cleaning that was not covered by my insurance in order to milk me out of more money. I know this for a fact because after every visit I would show my GF who is an RDA the treatment plan they would propose. She schooled me on the tactics places like this use on how to milk their patients for more money. If u do decide to get treatment here review your coverage yourself instead of taking their word on what is covered and what’s not. I have chosen to take my family to a more ethical office than this place.

My family and I have been patients of Dr. Torres for many years when he worked in Long Beach, and we were extremely pleased to find that he was now plying his skills at GG Dental Care. Since I hadn’t been to the dentist since his Long Beach days I expected they would find some issues, and I was not disappointed, leading to my having to be referred to their specialists.
Here are my opinions:
Dr. Torres (5 star) — Still an exceptional dentist. He listens to your concerns, explains what he finds and why a particular course of action is required, and is professional and personable in his interactions with patients.
Dr. Anderson (5 star) — I was referred to him for an extraction. Both Dr. Anderson and his assistant were professional and friendly, explaining what to expect during the procedure, and what to do afterwards… then I woke up. It was that quick… one minute we’re talking, next minute I’m out like a light. Painless and uneventful — just the way I like it.
Dr. Sprague (1 star) — I was referred to him for a root canal consult. He was on his cell phone when I was led into the room, continued to text while I sat in the dental chair, then finally stopped after a couple of minutes. He then turns to me and informs me of his staff’s inability to use emails or texts to his satisfaction — I didn’t realize this was a two-​way consultation. He then puts a gauze tube in my mouth, has me bite down a couple of times, tells me I have to wait until it localizes… cha-​ching $ 45. I should have charged him $ 50 for commiserating with him regarding his staff. I never shared this experience with my son who went to see Sprague and his experience was similar — this time Sprague was in a different room on the phone in a heated conversation with someone on his staff. He really needs to put that cell phone down.
Office Staff (3.5 stars) — During my 5 – 6 visits the front office staff were always friendly and personable. I might have rated this higher but I didn’t like the feeling that I was being led into the loan manager’s office at a used-​car dealership when it came time to explain the required services and charges. After some shucking and jiving, flipping pages (detailing my insurance coverage) back and forth like a three card monte dealer, she finally pulled together a final tally for the required services. I’m still not sure why I need the floor mats and undercoat (j/​k).
I still need that root canal, the dentists aren’t allowed or are unwilling to do the root canal (depends on who you talk to) which would cost me $ 300, and there is no way I will pay $ 624 for Sprague’s services (the extra $ 324 is because he is a ‘specialist’). Since he is the only endodontic ‘specialist’ on staff I had no other choice but to take my families dental needs elsewhere. Just so I’m clear here — I will be paying ~$ 1,200 for a root canal that would have cost me $ 624 if I were to have Sprague do it, just so I don’t have to deal with him again.
The worst thing is that, due to this Hobson’s choice, we had to move to a different dental office to get my root canal. We lose our favorite dentist; GG Dental loses my family’s business — definitely not a win-​win situation.

I found my new dentist office!
Let me preface with this: I’ve been looking for Dr Alan Torres for years since his departure from Spring Dental in Long Beach. Sadly, I haven’t visited a dentist since he left because I don’t trust my dental needs with anyone else. So 3 years later, here I am.
Building is tricky to find and easy to pass if you’re not looking. But once inside, it’s nicely kept. Painted and decorated. Most checkin and chart info is digital. The front staff was very friendly to me and all smiled as I got here.
Started with the x-​ray tech who is very sweet and great at her job. We chatted and had a great time. Even saw some new technology for seeing into my mouth. Cool stuff.
Next, on to Dr Torres. Friendly as ever. Remembered me immediately, well I have been seeing him since u was like 10 years old. Slightly different format than Spring Dental… the cleanings aren’t done on the same visit. I’ll get used to it but that’s another trip to the OC GG.
After a great reunion and great news (no cavities still after 32 years)… I left happy and with an appointment to have my cleaning work done.
Thanks Dr Torres and all the staff at Garden Grove Dental! I’ll recommend you to everyone.
Lastly, this place is around the corner from my favorite KBBQ place. I’m in heaven. Look up my review for Cham Sut Gol in Garden Grove. It’s bomb!!!
Peace out, yo.

I really like this place, the staff, the office manager, and more importantly my dentist, Dr. Molina. He’s the best one I’ve been to. Dentist appointments are no fun, but he makes it easy for me.
They have a few staff in the front, so it’s not one person trying to man the fort. And, they are actually helpful.
The office manager, or at least I think that’s her title/​position, was helpful and honest.

The wait was a little long. The x-​ray tech seems to think she’s a DDS and part salesperson. The hygienist always wants to sell you deep cleaning when a regular cleaning is sufficient. Stand your ground and don’t get suckered into shelling out $ 500-​$ 1,000 on things you do not need. Dr. Torres was honest with me and made recommendations.

Hi, I called to say I’d be late for my appt., no more than 5 minutes. I was told that would be fine. Instead, I arrived 8 minutes after my scheduled appointment, after making the phone call and being told to come in. I waited to be told my appt. was cancelled. and then I drove home. I give you a score of ⁰⁄₀. Yeah, this makes me want to switch my dentist, take my whole family and go somewhere else. Hmm. let’s consult our provider network since dentists are a dime a dozen.

Watch out from this place! Get a second opinion, they tend to make your teeth look worse than it is. Lots of unnecessary procedure and they «bundle» the price so you can’t tell what and how much is covered. Read all the reviews. They speak for themselves.

I couldn’t believe the ratings for this place when I checked in yesterday morning. I wasn’t subjected to long waits or inflated prices for services. Maybe I just have better insurance …
In fact, I arrived early for my 8:30 appointment but was ushered in at 8:33. I was watching the clock because I ran away from work for my cleaning and told everyone I would be back no later than 10:00. I was.
My cleanings are with Lan and she’s friendly, informative and professional. I’ve never had a problem with her nor her assistants — In fact, I tease her that the only bad experience I have is the nasty tasting solution that is applied on my gums after a deep cleaning.
Anyway — my cleanings are $ 5 and I wasn’t charged a dime for my initial x-​rays and consultation. During one visit, it was suggested that I bypass their whitening process because I could get close to the same results with the over the counter products found in drugstores; for a lot less.
Actually, the only other incident I experienced was on one of my visits, because I tend to be one of their first patients of the morning, they didn’t have much big bills and I had to walk away with a bundle of singles. I didn’t care for the looks I got when I pulled out a wad of singles at another business later that day. They probably thought I was on a way to a strip bar …

I have since moved from Garden Grove Dental Care over to Century Grove, and I couldn’t be happier. At first, I the reason was not the doctors (my dr. was Dr. Levy), it was the admin staff. If you go to this dentist office, you WILL be overcharged. I had a few crowns done here, both costing over $ 400, and my wife had a crown and was charged $ 535. The receipt for hers just said $ 535 for the crown — no breakdown at all. We have Safegaurd insurance and I could see the copay we were to pay for a crown was just over $ 200. I had to go in and basically demand an itemization of that cost, which I was given. They tack on a large lab fee, which I’m told their allowed to do, but they also charged a $ 75 fee for extra porcelain on a molar. When I called Safegard and told them the tooth#, turns out it’s not a molar at all. That $ 75 was returned to us. Then my first crown and post fell out!
Since then, I’ve had a crown done at Century Grove, and I can tell you it was a much better job. That was a molar, and my only charge was just the $ 200+ copay I should have been paying all along. And to put the cherry on top, just this week, my 2^nd crown I got from GGDC is now loose. This place is a joke!

Not good and refused to give me a simple cleaning due to «insurance» complications aka they make more money by doing a deep cleaning– long story short after telling the asain lady that I was checked out in feb and said i could just «get a cleaning» she argued with me and told me no– after speaking with a very nice male dentist– he straight out told me that i was better off going to a cash only place for things like this and that i was a victim of the system… i am pissed and waited a month to do all this– i could not belive he even told me that he wont bring his own family to the office for similar reasons– THANKS FOR WASTING MY TIME! Enjoy the 1 star review

This is a difficult review for me to write. I had been a patient with this office for over 10 years, and I have no complaints with the dentists (Drs Gross, Torres (new) and Levy (recently departed) all have been professional and excellent.
It should be noted most of the front office staff that were there in May 2011 have departed — one for over 2 years (relocated to Florida)
So, why the did I leave?
Well, after all the time I’ve been coming here, in May they wanted me to pay for my deep cleaning prior to the procedure being performed. When I objected, I was told this was a new office policy initiated by their new office manage, Lily. When I voiced my concerns with Lily, she said the had some patients walk out without paying so this new policy was needed — No exceptions. I told her since I had never, and would never do such a «low class» act, I was insulted and would take my (and my wife’s) business elsewhere. She repeated there would be no exceptions and I could do as I pleased.
Stupid woman — cost this practice 2 patients she could have easily retained.
So, if you are Ok with being treated like a thief, that’s your choice. Mine was to leave and find a new office.
The good news is I did leave, and found a wonderful, newer, smaller office less than ¼ mile north on Brookhurst — Brookhurst Dental Group. I, m very, very, very happy and as a bonus, this office is a Delta Dental Preferred provider, so I’m getting a higher percentage of costs paid so I’m saving $$$ too. win-​win.
One last thing, when I went back to Garden Grove Dental Care to tell them I was leaving, I was charged $ 25.00 for copies of my X-​ray (printed on a 8.5×11 sheet of paper — although the have digital X-​rays, they refused to email the digital file to my new dentist. Another sign of their lack of consideration for their patients.