O’Reilly Auto Parts

Bad customer service.
On hold for way too long.
Just had one simple question.
Employee was rude.
Unbelieveable how theres only one person working.
Ridiculous

It’s been YEARS since I replaced the wiper blades on my car and I had some time to get them done today. Came by here to get what I needed — along with a bulb for my third brake light. Saw a sign outside saying they replace wiper blades for free, so that was a huge plus.
Son was very helpful, he made a great recommendation on which blades I should get.
Two minutes later, he was installing them. And I was kinda embarrassed because when he pulled one blade out, the rubber was practically FALLING OFF. (That’s how long since I replaced them!) He was extremely patient and professional and got all three wiper blades replaced quickly.
He also took the time to install the brake light bulb — no extra charge.
Amazing customer service! This is now my go-​to for parts! Thank you, Son!!!

Bryan provided exceptional assistance to us and exceeded our expectations. We had been struggling trying to replace the windshield wipers on my Audi A4. We came to this location because it is where we initially got our replacement wipers but they were a wrong fit. Not only was Bryan patient and tended to our needs, he was able to figure out a way to replace my worn out windshield wipers and problem solved. I am completely satisfied with my visit and the wonderful service they provided us today. I will definitely return! Thank you, Bryan! It’s employees like you that deserve recognition!!!

I purchased a radiator from them and it was not the correct one. I took the radiator back and had my money returned to the card I used. Seemed to be simple enough. I went to their competitor to see if they had the correct one and they did. I checked my account to see if they returned the money since it had been about 24 hours, It was not. Out of curiosity I call the store to understand their policy of returning money back to people’s account. The branch manager said it would take 2 – 3 days and it’s mostly because of the banks, this is their policy and their is nothing they can do about it.
So this one is more for O’reilly Auto Parts return policy, and just to share with them that other reputable organizations have the money back in your account almost just as fast as you took it out. I’ve even had a person return my money who used one of those phone swipe payment devices at a trade show. So if a small business vendor can keep up with todays technology and show in my account that their is a pending transfer balance returning, It would be O’reilly’s decision to keep peoples money and not the bank as the store manager seemed explain it to me. Even on a Sunday it can be done. Shame on you O’reilly for stealing my money, even if it’s for a few days.
Auto Zone, here I come to get my radiator (business).

I purchase some windshield wipers did not know how to put them on George who work there helped me… took him less than a minute very knowledgeable about that… also I need a new battery he was very helpful 5 stars for George

Service is slow everyone is in the back laughing and talking there are 4 people right now waiting and one guy at ending. Not efficient enough

My brake light switch broke on my way home from work today. I went to O’Reilly Auto Parts in hoping to replace the broken part. As I went into the store, George quickly asked me what I was looking for, and as I explained about the brake light switch, he explained to me that he had a same problem before, and he assisted me in finding the part. And guess what! After finding the part, he went inside my car to place the part so that I am purchasing the correct size. It turned out to be a very good decision as he needed to go back to the store to find the different size.
My cost for this great service was only $ 2.71. I assume I would be paying much more if I took the car to my mechanic. George, I would like to say to you, «Thank you very much! You are the best!»
Ever since the change of the ownership, there seem to be a major customer service improvement at this store. I hope my car will not break down anymore, but I surely will know which auto store to go when it does. Lastly, I would strongly recommend this auto store to everyone in Gardena area.

A lot more in stock at this O’Reilly store since it is the hub location. Staff here was very helpful on the parts I needed and when one of the products I bought was missing the O-​Rings for it, so they had a misc box in the back with all different sized O-​Rings for replacements. No extra charge since it was previously missing from the manufacturer.

They carry a lot of parts for classic vehicles that other stores don’t sale. I always find what I’m looking for and they usually have great sales.

This store seems bigger. That is why it seems they always have on stock what I need. If they do not have it, it is only hours to get it not days.
The staff is friendly, but most of all, they know there job. They ask the right question about you car to make sure they get the right part.