Rocket Cleaners & Laundry

I have been using this dry cleaner for many years now. It’s near my office and cheap so I kept using this store even though service is not that great. I really don’t expect great service from a place like this. But I have a problem when they are just rude.
A few weeks ago, I dropped off some clothes and I was given more change back by a new employee. I tell her that she gave me too much change and she starts being rude. Also, there was no «thank you» for catching her stupidity. This girl has a mouth on her and she always has to have the last word. I tell another employee that this girl was very rude. She stands there looking at me with no facial expression. Like she’s thinking so what.
I will be using a different dry cleaners from now on.

I have been coming here for five years and have yet to experience a problem. The dry cleaning is flawless, prices reasonable, staff professional and efficient. What I like most is the same day turnaround on dry cleaning my wool work clothes.

I have been going to this cleaners for a few years and have never had a problem. The employees are not the most cheery but they get the job done. To me that is what counts unless someone is just really rude, and that has never happened to me.

Employee are way nicer to male customers than female. So have your guy drop off things

I’ve been coming here for years, so it was kinda shocking that they couldn’t take my clothes only 3 minutes after the 11:00am cutoff!
Like damn, it’s Thanksgiving weekend, you could’ve at least cut me some slack. I’m not coming back here. This is not the 1^st time they’ve pissed me off…

I don’t write many reviews but this is too much. I stopped going to this cleaners a few years ago because they would damage my shirts and at times given the wrong shirts back, they would give me some funny looks bc I checked them as if how dare I question the work … I decided to go back to give them another chance because it’s convenient and near my house, I picked up all my shirts (I was in a rush) without checking them BIG MISTAKE. I had 2 shirts ripped at the elbows and a shirt that was not mine. From previous experiences with this cleaners I did not bother going back. I am very disappointed with whoever is in charge of quality control. Please be careful and INSPECT your clothes when you pick up your clothes.

Overall the place is okay! The hours are WRONG! we thought they closed at 9 LIKE IT SAID, but we showed up at 7 and they were closing! Not cool. Update your info!

Worst place ever! customer service is non existent here. This place is a joke just like their employees.

This dry cleaner is the closest to my place so I go. The service is not too bad, I never wait too long to drop off or pick up my laundry.

I had the ultimate experience at rocket cleaners I left my clothes for dry cleaning and never remember that I left some thing so valuable in my coat 10 min later received a phone call telling me I left something so valuable I immediately return and was returned thank you this is the ultimate thing so trustworthy company so awesome people thank u blessings! !

Rocket cleaners is great bc they aren’t ridiculously over priced. If you bring in CLOTHING items and pay with cash you get 15% off your total, if you pay with debit I believe it’s 10% off. I think that’s a great deal.
The staff is young so it’s not world class service, but they have a good sense of humor and are quick. They def try to get u in and out, which is much appreciated oh those hot summer days.
My clothes always come out well pressed. They did a «fix it» job on the hem of my pants, as well as the rear seam, for me and did a great job. I want to say it was maybe $ 5 for each pair.
I always take my heating blanket there and am currently awaiting to pick up my duvet and faux fur throw. I’m confident they did an awesome job though.
Bc of their reasonable prices I’m able to make my dry clean only clothes last longer instead oh trying to wash them myself and ruin the quality.

Arrived at 3:05 on a Sunday not knowing they closed early at 3pm. Employee refused to let me pick up my work shirts I needed that night which I could clearly see through the windows. I’d been coming here for over a year but won’t be back again.
Update: When I went back the next day the same employee laughed and said «I remember you from yesterday.» Glad me having to miss work is so amusing for you.

I have gone to Rocket Cleaners for years, but when I took my black and white dress there that came out pink, that was it for me — not because my dress was messed up, but because of the ensuing poor customer service. Yes, they would usually tell me that the colors could run, but they have been cleaning this dress for about a year and a half with no problems. This is not even my problem because I knew the dress could bleed, but I still can’t figure out why it turned pink!!! Anyway, I had to call several times over the period of a week to finally talk to a manager (who told my fiancé to have me call) — of course she said she tried to call but the number was no good… Hmmm, unless she misdialed, I have no idea what she was talking about. So she asks me to bring the dress back (I’m not sure how she thought they were going to turn the pink back into white, but I figured whatever) and then they want to charge me to re-​clean it! Really? I don’t know why I’m going to pay $ 8 more for a dress that was messed up and still messed up. I can’t wear it anymore so they can keep it and lose my business — all over their poor customer service.

I dropped off my couch cushion covers. I asked UPFRONT if they would be a problem. They assured it wouldn’t be. Long story short: it was a disaster.
They said they would be ready in a week. It took 3 weeks during which time they’d lost them, I’d had to speak to the manager twice, and I’d tried picking them up twice bc no one called to tell me they weren’t ready yet. Also, when I got them back I couldn’t even tell if they’d been cleaned or not.
The manager discounted the price for me in the end but I feel like it should have been FREE because I ended up hosting a gathering with a tacky sheet over my couch.

Absolutely RUDE employees who work here, especially the «manager» Thomas. They have no regard for customer service. Their cleaning is horrific. They lost a pair of my pants, and never replaced them. I will NEVER be back. I would NEVER recommend this place to ANYONE!

Worst place ever. They ruined my clothes. Left burn marks with pressing it… then tried to charge me for the service.

BEWARE! I was trying to find a new dry cleaner. I usually ask the price of a man’s shirt laundered to gage different laundries. Rocket said $ 1.65. Good deal. I took in a man’s shirt to be laundered and a woman’s shirt for dry cleaning. Instead of the $ 1.65 for the man’s shirt, they charged $ 2.25. I said, «you guys quoted me $ 1.65 for a man’s shirt to be laundered.» The person at the counter said, «that’s only if there is more than one shirt.» There would have been more shirts, but now there will be 0 shirts. I’m looking for a new cleaner. And, WOW! You made a whole 60 cents more, but you’ve lost a customer and a Unilocaler.

Not a bad place to take your cleaning.
All work is done on sight.
Pay CASH at drop-​off and they take 15% off your bill.
Sounds like a win-​win to me…
They’re open late too… till 7 PM!

I moved into the area about 6 months ago and have been going to Rocket ever since. Love the funky exterior and they wash my clothes super fast and at a great price.
My only gripe with this place is that they staple the tags to my clothes labels — or to the pants themselves — and I find myself getting surprising stabs during the day or just pulling holes into my clothes labels.
But, I keep going back because overall they are great!
Go Rocket!

This place is a Gardena staple. I remember when there used to be a japanese restaurant next to it (circa 1992), Missile Bowl, the old Vons with two exits, the video rental store where the Starbucks now sits, etc.
I used to walk by here every day on my way home from school or ride my bike by here before I discovered that only nerds rode their bikes home from school.
The outer façade is still the same with some minor cosmetic touches, their employees are still mostly high school aged kids that either are very friendly or cop an attitude and act as if they are doing you a favor by taking your clothing. It’s good to know that some things haven’t changed over the years.
I have never had a bad experience here outside of the occasional kid giving me attitude, but I just remind myself that I was once their age too… repeat after me: you were 17 once… you were 17 once… you were 17 once… get in car and peel out in anger!