Bright Cleaners

I was a loyal customer to this place for two years and would take things in for cleaning/​tailor services. I brought in a baby blanket made by a family member, 2 weeks before my due date. All I needed was one straight stitch. When I came 3 days after it was supposed to be done, it was sitting (uncovered) on a rack, untouched. I was not happy but asked that a cleaning be done free of charge for me having to drive out 10 miles again when I am so pregnant and for them letting it collect dust. They agreed and said they would call me. They didn’t and when I called 12 days after the original ticket date I was treated rudely on the phone. I said that it would be my 3^rd time driving out and that I think a discount, no matter how big, was in order. They told me a free $ 35 cleaning was good enough. Since when does it ghost $ 35 to clean a 3 ft. By 3 ft. Blanket? I said, «Fine, I will pay the original $ 12 for the stitch but that they lost me as a customer.» They said, «Ok» and hung up.

Today was the second time that I have had issues with this cleaners. I dropped off several pair of pants to be picked up Monday after 5:00. I come in Tuesday morning, before I am leaving town on a trip and the pants were not ready. One pair was one pair wasn’t. The explanation, sometimes it happens that way. I don’t recall an apology, just you will have to come back later. Being that this is the second issue with this cleaner, I believe I will be looking elsewhere. The old adage holds true, «fool me once, shame on you. fool me twice, shame on me»