Cedar Dale Pet Resort

Used the day care once and boarded my dog for several days and never went back. The owner is beyond rude and the mandatory drop off and pick up time means you end up waiting. I’ve never been to a doggie day care or boarding place that didn’t have someone around at all times.

I would really recommend not taking your dog to this pet resort. First, I was late picking up my dog by 20 minutes so I do understand that it’s annoying to have to attend people when they’re late however I had extenuating circumstances where I was not able to pick up my dog on time. When I got there there was absolutely nobody there. There was nobody working because they’re closed for five hours on Sunday. They are closed from 10 until 3 PM. So that’s five hours that these dogs are unattended. Well my dog cannot always make it five hours so right there you know that they are peeing and pooping in their kennels and living in that filth. I also confirmed this because Jabba’s bone that the owner handed to me as we walked out me had poop all over it. So she was chewing on a bone with her own poop all over it. I also paid extra to have my dog join the doggy daycare which I was told was every other hour, the dogs were let out to play for an hour. So that’s a lie because they close for five hours during the day.
The man was extremely rude to me and told me when I picked up my dog. He accused me of lying and asked me if I was going to trespass on his property when I was trying to look for someone on the property that could give me my dog back. They charged a 30 late fee, which I can understand, but he was incredibly rude about it. Then, I gave them Jabba’s bed and blanket for the kennel so she didn’t have to sit on the cold cement. They didn’t even use it. It was all packaged up and not in her kennel when I picked her up.
I mean here are some basics, you have to have someone on site at all times that’s willing to deal with customers and attend to the dogs. Clearly this guy was on site (in his house above the kennel) but he doesn’t want to deal with customers and I was told at first that I couldn’t have Jabba because «his staff wasn’t here». So customer service was bad and he’s not attending to the dogs.
Definitely not giving any more business here.

I was very nervous about boarding my pet; but, my concerns were alleviated by the excellent care our dog received while at Cedar Dale.
The facility is clean, fun, and welcoming. I highly recommend Cedar Dale Pet Resort for boarding and doggy day care.