Eagle Towing & Recovery

This towing company deserves no stars. The driver damaged my mirror. I informed the driver about my at mirror when we arrived at the location. The driver then stated «they’ll fix it». When I contacted the company I was told that my mirror was already damaged WoW! On top of that, the rep or whoever was very Rude! Hopefully justice will prevail. Pics don’t lie

I called Eagle Towing and needed an emergency tow for my daughter who was driving my car and it stalled on I 35 on the inside shoulder. When I called the tow company they were really busy and it was going to be 30 minutes before he could send someone to her. After hearing how worried I was about my daughter being stuck on 35 next to the left lane, the man I was speaking to was nice enough to have someone break away from what they were doing for my daughter. Fortunately my husband got to her quickly and was able to get the car started. I was able to cancel the tow, but I wanted to at least put a review on her for others to see the responsiveness of Eagle Towing. I will call back if I need another tow. We do have 5 cars! It’ll happen!

Towed a RV improperly without closing the slide out severely damaging our home. Then refused access to our belongings… our kids pictures, my brother’s death certificate, even the title proving the RV was ours. Terrible service. Rude and petty staff. As a result, a disabled veteran and his wife have been essentially homeless for a month.

These guys are huge jerks. They take advantage of their customers to charge exorbitant rates just because they can. Never call them they will just rip you off!

I have never been so mad in my life… My car was towed by Eagle Towing today (yes, I was parked for five minutes in a restricted area, I know it’s their job — that’s not what I’m upset about). Since I had left my car for only a few minutes, as I came out I saw the tow truck just pulling away with my SUV on it. A lady in the parking lot said she had watched them load it up and even took pictures with her cell phone because they had done such a lousy job in their rush to get it loaded up. She mentioned that it was a closed parking lot and the truck had to come back out of the driveway I was standing in to get out of the lot. Since it was a large parking area and I couldn’t see my car by walking around the first set of buildings, I waited by the entrance for several minutes for it to appear. When it didn’t, I walked over to another tow truck from the same company that was parked near the entrance and asked if he could call the company to release my car before they left with it. He called, but said the dispatcher would have to call him back later… then he disappeared — I assume with another tow job. I waited another ten minutes (I had my by now very sweaty and heat rash covered 10 month old baby in my arms which was why I couldn’t schlep around the large parking lot to find the truck with my car) before another tow truck pulled in to the lot. As I walked over to ask him to follow up with the dispatcher about my car, the tow truck with my SUV comes hauling ass out of the parking lot behind me. I run down the road yelling and chasing him, but he doesn’t stop. I go back to the other guy waiting near the entrance and beg for his help to just call the company and ask them to tell the truck to turn around. I can still see it waiting to turn onto the main road. He says there’s nothing he can do since the vehicle left the premises. I try to explain that I asked for help ten minutes before when my car was obviously still on the premises, but at this point I’m pretty hysterical that I’m stuck out in the heat with an extremely hot and now sunburned baby whose food, water, and diapers are in my SUV now disappearing around the corner. I walked to another tow truck (yes, the third one from the same company) and tearfully begged him for help also — he told me I had to call the dispatch number on the side of his truck. I called it and explained the whole thing to the guy, pleading for him to call the truck and ask them to turn around so I could get my son out of the heat — it was over 100 degrees and in the full sun. He refused. Said I could come pick up my car at the impound, and that the fee was nearly $ 300. If I wanted to wait for the tow truck to arrive there with my SUV, they would turn it around at that point and send it back for another $ 100 fee. At this point my husband was on his way to the impound place to pick up the carseat and bring it back to me so we could then all drive back to the impound place to get my car — so the dispatcher’s option would not have helped us at all. I COULD NOT BELIEVE THAT FOUR «MEN» FROM THIS COMPANY COULD NOT BE BOTHERED TO SPEND TWO MINUTES OF THEIR TIME TO HELP A STRANDED AND OBVIOUSLY DISTRAUGHT MOTHER & BABY ON A FREAKING 100 DEGREE DAY. I FELT THAT THEY JUST WANTED TO GET MY CAR TO THEIR LOT AS QUICKLY AS POSSIBLE TO GET THEIR IMPOUND FEE AND CONTINUE TO TOW AS MANY VEHICLES AS THEY COULD. I didn’t care about the fees, I didn’t care that they had towed my car — I know it’s their job. We just needed them to not leave the lot with my car. Which four people knowingly allowed to happen with a BABY in my arms!!! I will be sure to never use this company in the future, to tell everyone I know needing a towing company of my experience, and to never patronize any business that uses this company as their parking lot monitor.

Jeff came in a good timing and helped me to take care of my flat tire. After both of us noticed that I didn’t have a spare tire, taking the time to go through the manual, he took me right away to the dealership and helped me to get to the office where the service could be done. Thank you Jeff!
I totally recommend Eagle Towing!

These Guys are super pro! Our vehicle broke down north of Georgetown on I-​35 around 10pm. They answered my call immediately, and had a truck there super fast. Incredibly professional driver had our bus up on the truck and rolling in no time.
Drove our crew and vehicle to South Austin, for a very reasonable price. Excellent conversation the entire drive also.
Take it from a guy who drives an early 80’s short bus that is prone to breaking down. Best company I have used to date! I get towed a lot.
Eagle towing should be your first call in the Greater Austin area. Always!

I have used this company 3 times in the last month due to unfortunate car problems. They have been there is such a timely fashion. I needed my car towed at 4 am and when I called they were so nice and helpful. The tow was very cheap, cheaper then the competition and I was very happy with the handling of my vehicle.
They did a great job all 3 times and I would recommend them to anyone who needs a tow.

I wish I would have had the pleasure of having my truck towed by this company!!! OnStar sent someone else though, even after I requested Eagle Towing. From the second the gentleman, Woody? I believe picked up the phone I was sure it was going to be a friendly and great experience! He even called me back to make sure I was okay and taken care of! Even though I couldn’t give you some business, thanks for the wonderful impression!!! I will be recommending you guys!