Service King Collision Repair of Georgetown

What a horrible experience. I can not believe that USAA would even recommend these guys. It started off with dropping my car off that needed repair into the Georgetown location. The rental through Enterprise was also a horrible experience, needless to say. We were able to get a rental. A day into it we received a call that the repair was much worse than they realized. We understood, it happens. When they quoted USAA, I guess they never took off the front end to actually get an estimate. So two weeks go by the estimated time of pick up keeps going a day then another day then another. We have a smoky rental so, were good. They finally tell us it is ready. We go pick it up and that evening the transmission light comes on, which it had never done before we took it and after my accident. NO LIGHT WHAT SO EVER. We call them and they say, «oh it looks like we shorted you transmission fluid.» They are in Georgetown so we ask if we could drop it off in the Leander location because they are closer and our schedule is slammed with kids, work etc. So we do so. The Leander location was nice, clean and helped us do that (complete opposite of the Georgetown location). We take our car. Guess, what that afternoon light comes on again. At this point and time we, of course like everyone else are so busy and have so much on our plate we have to go back again and see what is wrong. At this time we decide to take it to the dealership to see if they can help. Keep in mind the car had its tags on it when the accident occurred so… it’s not like the car had any issues before. They tell us there is something wrong with the transmission and it’s not the fluid. We are frantic to contact Service King because we need a working car. We try to call Service King all morning. NO answer, nothing. There phones were down at this time so my husband and I have to drive there before we pick up our daughter at school. We again end up at the Leander location because they are the only ones who can help us. After dropping it off on a Friday (Memorial Day weekend) we hear back on a Tuesdays saying… we put more transmission fluid in it WHAT? ARE YOU KIDDING ME? It is now Thursday and they realized there is something wrong with it. They are having our dealer fix it and send a kind letter letting us know that once again USAA will be billed for the repair of something that did not exist before. Service King handled this so completely wrong!!!

My 2015 mazda 6 was parked and backed into tearing up driver side bumper and headlight system. Geico has an in-​house agent at this service king location. Staff was friendly and informative. I liked my greco rep, Jason, and what I heard, so left my baby to be repaired with service king instead of mazda. I know, I know, always take back to the dealer. Lessons learned and I am old enough to have known better. I really liked the sincere concern for my car and that I would be happy and would not be able to tell difference when I picked up. The cute update messages are fun to get also.
My husband owns a trucking company and has driven a big rig for almost 5 years and was extremely unhappy to find out the parts used in my headlight were under market products that he knows are inferior to mazda parts. Service King reputation to him and known within the mechanics world is not, shall we say, very reputable. I am so hoping this Service King proves him wrong and the headlights will not be crooked or yellow and my paint job will not fade or be a different color in the sun. I so want my decision to have been the correct one.
I will update this review when I pick my mazda up tomorrow.
March 31^st, My geico agent, Jason, called this am. The after market headlight assembly they put in my mazda was bad. Jason repeated it is uncommon repeatedly. So, instead of going across street to mazda dealer; they are ordering another after market headlight assembly.
I am a woman who knows nothing about mechanics, but, seems to me if it is highly uncommon; why waste time and money and order another after market part? Just walk across street and get one from mazda and call it a day? Jason got a little testy with me. I am always kind and respectful but he did not like me questioning him. So, don’t have my car and will be one week tomorrow. Trust in the Lord. I have been fighting for this car to be taken care of correctly 6 months after I bought it. Geez!