St Davids Georgetown Hospital

St David’s Georgetown Hospital has been my reliable source for care since we have lived in Texas. In the 80s, my mother was treated with great concern and with love for a broken pelvis. In about 1983, Dear Dr. Ken Hunt and Dr. Ken Nowatney rescued Stephen Clarke from his close-​to-​bursting appendix in GT hospital. In those days, patients usually had a site incision and about 2 nights hospitalization and that is what Steve was given. Fabulous care and everything turned out great. I have had many arthroscopies and now I am about to have my third joint replacement at GT hospital with Dr. Bartschmid. Today’s Pre-​op included professional and kind service from Aidee, Registrar; from my dear old friend, Deborah Sweet, Director of Patient Access; Debbie, RN in Pre-​Op registration and patient guidance; and Patsy in the Lab. I appreciate how everything at GH hospital is centered on making the patient feel comfortable and secure. There were no extended wait times and I feel super comfortable placing my knee and my life in the hands of Dr. Bartschmid and the very capable, professional staff of St. Davids GT Hospital.;

Had discussions with hospital folks — they are reviewing some of the issues and making an attempt to correct them. I have confidence they are working hard to improve

I have copied and pasted my same review from their fb page however since then I want to add a few things I feel is unacceptable so I’ve added a bit to the original review. First let me say that no one ever wants to go to the hospital so I’m sure most people do not have much good to say about any hospital. However, when you DO have to go to one you’d like to trust they have only your best interest in mind when they are treating you. I did NOT feel this way with our most recent visit to this hospital. Last Thursday morning (9:00 am) I took my husband to the ER. I knew something was going on with his blood sugar. He’s diabetic and has been for nearly 4 years. No doctor has ever been able to get his diabetes under control. Frankly, he gave up which is on him, I understand, but he was sick of no one being able to help him. When we got to the ER they quickly diagnosed him with DKA (diabetic ketoacidosis). This is life threatening and had to be dealt with right away. They told us he was being admitted to ICU and that he was going to be there a few days while they got his blood sugar under control and stabilized. Great! That’s what he needed! (ADDED INFO: while in the ER a man in the next section over was crying out for help. Several people told him they would get his nurse. We could not see him but could hear him as well as the employees tell him several times they would get his nurse. We heard him trying to get out of bed and things go crashing. No one came to help him. Finally around 1:00 his nurse came in. The man was getting out of bed and had apparently messed himself and the whole area. He had been needing someone to take him to the bathroom and no one ever came. This is the first time we saw his nurse in 4 HOURS!!! I can’t believe that when in the EMERGENCY ROOM a patient isn’t checked on more often than that! Also… while we were waiting for a room to open in ICU another patient came in to the section to our other side. That patient had apparently been seen a week or two previously in the ER by a different doctor. The on staff doctor came in with an attitude with this man basically telling him that he needed to quit coming into the ER as if they were his primary care doctors. That he needed to make an appointment for what his problem was with his primary care doctor and go there. The man said he was just concerned about his heart and wanted to get checked out. The doctor continued to be confrontational with the man and it upset the man so much he left WITHOUT being seen! Now I understand if this is someone who is coming in for pain meds but he was concerned about his heart!). So moving on… they take my husband to ICU, I prepare for him to be in the hospital through Saturday and finally feel he’s getting the help he needed. Friday morning at 9:00 (24hrs in the hospital and less than 24 hrs in ICU) he texted and told me they were releasing him. I asked him if he was going to his own room and he said no he’s going home! I asked him if he had even eaten yet. No not yet. I asked him how they know he’s stable when he had not even had food. No clue! So I rearrange my day to go up to the hospital to talk to the doctor and take him home. I asked the doctor why would the meds he was prescribing, less than what he was on before that wasn’t working, work to keep his sugar down. He assured me that they would because we were starting from scratch. So ok, you’re the doctor! Well guess what! No it didn’t! And the next morning his blood sugar was 400! After a very stressful morning contacting several people I know who are in the medical field, we decided not to panic as they all told us that his bs would fluctuate and that we should have been made aware of that. Well we weren’t. We were also told we would have a nutritionist come speak to us as well as a diabetes educator. Nope! So my husband got released straight out of ICU to home! I’ve been told other hospitals would not have done that. And I don’t feel they should have done this with my husband. I bought into the fact that they were finally going to get him where he needed to be but instead they threw him to the curb just like all the other doctors. I understand he’s a difficult case, but he’s MY difficult case and I love him! He’s a person just like every other person that goes in to that hospital and he deserved to be treated for his disease in a way that would prepare him to fight this! Instead he was treated as a non compliant patient and scolded. So yes he needed scolding but he also needed to be given the opportunity to start fresh and move on. When he went to ICU they told him there had been 2 patients with the flu and would he like a flu shot. Yeah sure! As he was being wheeled out of the hospital by his nurse she mentioned the flu shot. He said yes I was supposed to get one. She said, «uh oh!» I do not know if it’s the remodeling they are doing or what but in my opinion this hospital does not have their act together!

I recently had to have out patient surgery and I have been fortunate enough never to have been in a hospital or had any medical problems. Needless to say I was a bit nervous. The entire staff that I came in contact with here were very professional, friendly and caring. The surgery went well and this staff made the experience much easier !
My thanks to each and everyone of them!

Mr. Brown the CEO. was so nice.

This place sucks, all they do is make excuses as to why they can’t treat an illness. The only way to get treated here is if the diagnosis is obvious and a kindergartener points it out for the doctor.
Shame on you St. David’s.

My dad landed in the Georgetown St David’s Hospital emergency room with double pneumonia for the second time in a month, both his lungs and his immune system close to nonfunctional. ER did their best for him (again) and then he was quickly moved into a room on the 2^nd floor.
Dad lasted three more days with his family was in and out of the room constantly. During all this time, even through our grieving, it was apparent to us that all the hospital’s doctors and nurses involved in our dad’s support were highly competent and deeply caring. On the day he died, it almost seemed like the nurses taking care of him were on a mission, doing their very best to ease his way from this world to the next.
We brought some bright sunflowers to the nurses station the next day, but there is so much to do and so little way to really let the staff know how much their efforts meant to us. This Unilocal review is still not enough, but it is heartfelt!

I went to St. Davids in Georgetown for an Upper Endoscopy on Aug. 6^th. My wife and I were both very impressed with each and every person that we came in contact with. These folks do their job very well and are super people to be with. If given a choice, I will certainly return if I must spend time in a hospital.

St. David’s Georgetown ER saw me in November. Provided no relief, and no answer. The bill was $ 5440. The next ER visit for the same ailment was to Seton in Round Rock. Excellent care, addressed my pain and admitted me for diagnosis. What I had was potentially life-​threatening. I have since had surgery to correct it. But I sure am mad about having to pay St. David’s an exorbitant fee for nothing!

Worst visit ever. Had me sign a consent to treat AFTER I had been treated… really? That’s hospital protocol 101. Never took my vitals. The doctor on duty was a pompous jerk which I know isn’t the hospitals fault, and the nurse kind of just flit around like she didn’t know what she was doing. Was told that they’ll never know what was wrong with me but it didn’t even seem like they were gonna try. The lady at registration lost my id and all my «private, medical papers» were scattered all over her desk. She had me sign an IOU for the bill because she «didn’t have time to bill me.»…what? 1 star because she eventually found my ID. Next time I was sick I went to Scott & White in Round Rock. Refuse to go here ever again.

My wife and I came in to this ER because she was having back pains. The entire staff was very friendly, and we were seen right away. The doctor and nurses were very clear about what they were doing and what they found. The lab tests took 90 mins, so be prepared for to wait a bit. In the end, we received her discharge instructions and prescriptions, and the nurse even asked us questions about them to be sure we fully understood them.
Good experience overall.

I delivered my first baby here in Nov. 2014. I had the most wonderful experience. The facilities were comfortable and staff attentive. As a first time mom, and first time in patient I was nervous and anxious and didn’t know what to expect. My doctor and postpartum care were absolutely wonderful. The facilities were clean and comfortable and the room service food menu was very impressive for hospital food. Most importantly, my baby never left my sight from the time of delivery until well into the next day when he needed some standard tests. I was able to watch the nurses as they performed all new born screening right next to my bed. My husband, new baby and me were well taken care of over a three day period. I highly recommend the L&D floor!

Worst place to go to ER. Every experience my family members and I have been has been disastrous. The staff and Doctors act like you are just a number and could care less if you are in pain. Next time we are going to a place where there is competent staff and doctors. I would recommend anywhere but here. I told my wife, if I need emergency care, take me anywhere but this place. Of course, you’ll get several bills in the mail from your visit for absolutely no help what-​so-​ever. This place us all about $ and nothing else.

The worst Emergency Room. It’s only a level 2 so you might as well go to a critical care center. They basically can’t do much, take their time when you are in extreme pain and only come when you strongly make demands.
Take it from me, go anywhere else!

First, I’ll drop a star because I do agree with some of the comments here regarding the ER. Those at the front could be friendlier and it could go quicker. Maybe it’s a staffing issue, but I think the ER triage process could use some improvement and maybe a happy pill. I’ve worked in health care with some time in the ER — it can be rough, irritating and thankless — keep people rotated to prevent burn out. (or find the bad seed)
For the most part we were able to accompany the patient through the entire process. Other reviewers seem to have had a problem with that as recently as ⁰¹⁄₁₃ — maybe they’ve changed their policy since?
Anyway:
The rest of the process — from actual care in the ER to ICU and on to the room — was excellent. The care was very professional and coordinated. The facilities and equipment was modern, up-​to-​date and well maintained. I was most impress with the great attitudes and genuine warmth of the personnel — enough so that I decided to post my first Unilocal review.

Took my daughter in because her fever was high and she had become incoherent for a few minutes. I have 4 children and I have NEVER experienced that. Naturally, I was terrified that some horrible thing was happening to her brain. 3+ hours later, we had been treated with nonchalance and indifference, my husband wasn’t allowed in the exam room even though there were two chairs in there, and the results came in that she did not have the flu or strep, and they sent her home. Fine. The whole experience could have been a lot better if they had simply been. .. wait for it.. . nice. (gasp). The triage nurse was plain rude and implied that I had done the wrong thing several times. The nurse in the exam room was the only friendly person I encountered. And we never even saw an actual doctor. The PA was fine enough, but I can see a PA at urgent care. Which is where I will go next time.

The 1^st time I used this ER I was miscarrying. The doctor came in a poked and prodded and when I told him I just wanted an ultrasound-​he rushed in, said «this is all standard,» took blood, did a pap and other exams and left. Then I had to wait 1.5 hours with a full bladder for them to even get sonographer there. When the sonographer arrived, he told my husband he could not come with me. My husband came down the hall 2 minutes later and said «Either I come with my wife, or I take her home».
The 2^nd time I have been to this hospital and the service was just as bad. I don’t know about the rest of the place, but the ER stinks! We came here with my 17 month old who busted her forehead open and was bleeding. The did not have a room so they put us in a back room/​storeage area for 2 hours. No one came to check on us until my husband stood in the doorway and made eye contact with everyone there. Finally a doctor asked if we had been helped. He thought the other doc had us, and the other doc thought he did. Seriously– in an ER, you should be more on top of things.
It took 2 hours to put us in a room to get my daughter treated.
I HATE this ER and will try to find somewhere else in Georgetown.

Newly updated public corridors and lobby are beautiful. Rotating art on the main hall is a nice touch. Everyone here is very nice and you really feel like they care.