GameStop

Out of a lot of gamestop i go to round the US this one has a very nice location. the employee and friendly, helpful and have a ton of information to help you pick a game and what you want. i gotta say i love this gamestop and will be coming back.

My experience here was positive. We were welcomed upon entry and the sales people were more than willing to assist. They had extensive knowledge of the games and shared info on what to expect between Game Stop and other stores.
This location provided a variety of games, gaming accessories and exceptional customer service. I will definitely return to purchase games for my nephew.

Sometimes it can be tough to get an employees attention, but once you do they can answer any question you have. They are extremely knowledgeable (and in my experience) quite nice. I have found this to be the case for almost all Gamestops. They must have a great hiring process (or just draw people who are passionate and interested in gaming of all sorts).

I just really hate there system there. Halo 4 was released today and I decided to go at 3:30pm to see if there were any copies left over and at the same time trade in a game. When I walk in, half of the wall behind the cash register is Halo 4 about 5 to 6 copies deep in each row. I ask the Asian guy with the glasses there (who I’ve seen be a complete dick to everyone he helps in the past… or doesn’t help for that matter) and he asks me if I pre-​ordered the game. I say no and he replies with a «No! You can’t have it than!» in this haha you’re an idiot for not pre-​ordering tone, and than walks away before I can say anything else. I was going to get Dishonored instead but he just walked away so to hell with him. Well my thing to him and this particular gamestop is, if you know this is most likely one of the hottest games coming out, don’t you think you order a few more copies than just the pre-​orders??? Doesn’t that make sense??? 10 or 20 maybe? You know someone is going to come in a day or two later and trade a game in for Halo 4. Maybe sometimes people think at the last minute… «Hey, you know I might try this Halo game out but I haven’t played any of the others.» Since maybe we don’t play every single f’ing game that comes out and there are casual gamers. Just because you sell games doesn’t make you the coolest person ever, it makes you the same as me, someone that likes to play video games. There have a been a few nice people there at this gamestop but after dealing with this buffoon I’m officially done with this Gamestop. Gaithersburg near Lakeforest mall has a better Gamestop and in fact I went there for Battlefield 3 midnight release without a pre-​order and they let me buy one on the spot. Wow! Extra copies for a new game… why didn’t we think of that?! I would suggest finding better staff or lose your business to Best Buy or the Gamestop in Gaithersburg (which also has more Master Chief action figures than your little store so there.)

So here I am looking for cheap games because I refuse to pay $ 60 for Madden12
Instantly, I am ignored, Staff is always chit chatting with the loiterers who have no lives. I had my wish list and I had intention on $$$ here. So I asked where such and such is at. Oh its over there. Meanwhile 1000 titles are staring at me in the face. I had other questions and they are too engaging with the loiterers who arent trying to buy anything or sell anything. I am ignored again. So I just leave my purchases on the counter and leave. Instead I go online and find my titles in no time and save a lot $$$$. They could careless if you wait and wait for them to notice you. They could careless if you walk out leaving everything behind.

Avoid at all costs such a shame to see a chain go downhill like this.

Quality is steadily declining. Called at 8:45 — 8:55 no answer, called from outside at 8:55 and saw them ignore the call. They supposedly close at 9 and after working a 13 hour shift I was just happy to make it on time.
At least acknowledge the customer. I’ll be picking up my preorder and that will conclude any business with this branch.

This place is decent, but the staff can sometimes be a little dickish, especially if you are under 17. Regardless of age however, some of the staff I have come across seem kinda conceited. They act as if, just because they work at the store, they are better than you. It almost seems to be the opposite of what a business-​constituent relationship usually is. Instead of the staff serving you, you have to be humble to them; how they seem to view it, you’re just a noob who doesn’t know anything about video gaming, and they are better than you because they do. Nonetheless, there have been some chill staff members that I have come across. And of course, Gamestop is a game specialty store, and it’s always nice to support.
One last thing to note; this doesn’t have to deal with customer-​staff relations, but rather GameStop’s business strategy. For the midnight release of Call Of Duty: Black Ops, there was this whole convoluted system for people to get their copy of the game; it took quite a while, and you had to have preordered the game in the store during its normal hours — you could not buy the game at the store at midnight. At bestbuy however, (from what i heard), the process was very speedy, and you could buy the game right there at the store, at midnight. Something to consider.