Women’s Physicians Group

The customer service is horrible! Booked a appointment two weeks in advance. Making sure they accepted my insurance. Once I got to the appointment they said they couldn’t find my name under my insurance. Called my insurance immediately and they said everything was correct and my insurance is up-​to-​date. Took 30 minutes to settle the situation and they told me I had to rebook my appointment because it took so long! Never going back.

I would NEVER refer the Women’s Physician Group to anyone. Their customer service suck! You’re only of value to them when they know they can bill out on you. Going above and beyond is not an option for them. I understand it’s a business and I have my insurance back. Those people kicked me to the curb the moment I had problems with my insurance (which was out of my control) and didn’t give me options and now refuse to accept me back. Every Obgyn center I called said they could not accept me now that I am 7 months but my co worker gave me her Obgyn info and everything is great now. Thank God. That was a nightmare! I wish I could give then NO STARS!

I often wonder how my whole pregnancy would have played out had I not stumbled upon a phenomenal OBGYN such as Dr. Belvia Carter. I was extremely worried when I had to switch from the Midtown location of Women’s Physician Group to the Germantown location at 5 months pregnant (Midtown is only CNAs– the doctor’s who deliver are all at the Germantown location.) I loved the CNA I had been working with up till that point, and had no clue what I was getting into. Luckily for me, I don’t think there could be a better fit had someone invented an eHarmony for making baby doctor matches.
Dr. Carter has an amazing bedside manor and goes above and beyond what is necessary– and this is coming from a first time mom. She has always been extremely patient with all my ridiculous questions, and even more so when I’ve had none and really should have. She’s always got a smile on her face and seems genuinely excited and interested in my pregnancy. Her staff of nurses and the ultrasound tech are equally as wonderful. I feel like I’ve known them forever, and that they all take an active interest in what is going on in my pregnancy. Even if they don’t and it is just for show– kudos to them. I can’t imagine faking that interest day in and day out with dozens of preggos.
Though I haven’t delivered yet, I would recommend her services to anyone in need. I know she and her staff would treat them with the same respect, courtesy and friendliness.