Build-A-Bear Workshop

Love this place! Went to grab a Pikachu stuffed bear and everyone was really sweet. The two girls that helped me was very friendly. Will come again because of the great customer service we had. :)

I love the staff here, even as an adult they make my experience fun — just as if I was still a child! I have slight OCD when it comes to my toy collecting and often will go through tons of plush (I of course clean up after myself and out everything back neatly) until I find the best faces and bodies. In some stores I get major stare downs, but I have NEVER met a person here who was rude. many times they will come and chat while I browse through and even help me compare and find the perfect plush! They are active, joyful people who truly seem to like their job and will go out of their way to help you find things. Plus, during week nights the store is very slow to basically dead, so you get your own store!

Buyer beware when it comes to a birthday parties. My wife and I were debating about going between a 20 and a 25 per child party for a few weeks leading up to the party. We opted to go with the more expensive option because we wanted the my daughters friends to get a nicer, higher quality bear and have access to 2/3’s of the wall and not ¹⁄₃.
The day of the party, my wife was approached (while with other parents) asking her if someone wants a smaller bear would it be ok for them to get a clothing item, «for like five bucks and I’ll steer them toward the clearance rack? My wife agreed and said that would be fine.
When the party started the associate said to all of the kids, «ok, you have $ 25 dollars to spend so if you pick a cheaper bear you’ll have money left over to spend on clothes.»
I came into the party late from work. When I got there I was surprised to see my son without a HULK bear which is what he wanted prior to showing up and learning he had been coached on how to spend his money meaning he put back the bear he wanted. I asked my wife what was going on because every kid had a cheap bear so my wife explained what happened.
When it came time to dressing their bears kids picked out what they wanted and when they came up satisfied with their selections they were told to go get more clothes. Kid after kid after kid… not the $ 5 that was explained to my wife. Spend more and more, keep getting more. My frustration built with each upsell as it became apparent they were no longer focused on my daughter, it was about the $$$.
I approached the manager (the lady shadowing) and expressed my frustration over how my money was being spent versus how it was portrayed when booking the party. She had a very corporate answer part of which was «well, if they would have just picked a $ 25 bear.» She missed the point altogether. I was ok buying every child a more expensive bear but I wanted them to choose. The plan was we would do the bear thing and go on to dinner do cake, presents all that stuff so we needed to go.
We were over time and I asked them to wrap it up, my request was ignored by the manager. My wife asked the associate to stop and she ignored the request. We had food waiting, cake and more to do for my daughter and all they cared about was getting to 25.
3 things. Explain the process up front. Listen to your customer. And, let the kids choose.

This is my daughter’s happy place! Always great staff who seem to really help parents control the situation. What I mean is instead of up selling my child and putting me in the awkward position of having to say no, they asked right up front what we were looking for and let us guide the purchase. And they really make each child feel special. I have been to 7 other Build a Bear locations — including Disney — and the staff here is by far the best!

Amazing staff and always a fun experience. We have over a dozen assorted bears and never grow tired of this experience. Even if we just browse we are treated extra special they are great at this store!

I took my four year old niece to Build-​A-​Bear over the weekend. It was as cute as I remembered… I went to Build-​A-​Bear in Los Angeles for a company event so it was much cuter to go with a child.
As we were walking up to the store, a little girl was coming out and was so excited to introduce us to her new friend. Very cute!
The people who work there were great with my niece and really made it special for her. She had a great time picking out the animal, filling it with stuffing and love, and picking out clothes. The prices were surprisingly reasonable.
I took one star off because it seems like the quality of the stuffed animals has gone down over the last several years.
Regardless, it’s a great adventure for kids!