Midwest Transmission Distributors

I bought a couple of used parts from them for my Chevy Cobalt 2006. The price was nice and the parts were awesome. After almost 2 months, I haven’t had any problem so far.
Also, I passed by their office to pick up the parts and the attention was perfect. It was fast and simple.
I will get more parts from Midwest if I need them but I really hope I won’t need any car part for a while :)

BUYER BEWARE! Physically inspect in person anything you are thinking of buying from Midwest Transmission Distributors. Make sure to get everything in writing and read all fine print. Recently I purchased what was supposed to be a «complete liftout» Vortec 5.3 engine with transmission. I was provided with a VIN number and a picture of the engine which I was told, «was still in vehicle.» I did a vin check to find out that it reflected that it was a 2005 Silverado with close to 70k miles on it. The day of delivery, I got a call saying that «we had to separate the transmission from the engine when we pulled it out.» In fact, salesman put «mechanic» on the phone to explain situation. All said, the engine, transmission, and gas pedal all arrived on a broken pallet and hardly appeared like the fresh pullout described. they also had stock numbers painted on the components. Additionally, the O2 sensors were cut off and in a box along with yet another vintage MAF and no air filter ducting as promised. At time of sale I was assured the O2 sensors would be still attached to assembly. In the end, I took pictures and numbers to two dealers who both confirmed that this engine and ECM was from a 2004, the transmission from a 2002 and the gas pedal yet from another vintage. They also showed that it would have come out of a «summit white» vehicle and the picture showed it was clearly a different color all together. Upon these discoveries I was totally unsatisfied with purchase and I wanted to return it immediately for product quality issues. There was an uncomfortable phone exchange with the once pleasant salesman and I was surprised by a female voice (as I was unknowingly put on speakerphone). She argued and spoke over me and she (in an unpleasant tone) wanted to know «what difference it made that these parts were not from same vehicle as long as they would be compatible?» I explained the obvious– that this is not the product I paid for and that it made a big difference whether the vehicle has 70k or 150k miles on it! There is a clearly obvious difference in value and integrity of product. She never identified herself and I wanted to know who I was speaking with and was not answered. Ultimately, she told her salesman to take the engine back and it appeared the phone was hung up. There is a big difference between the pleasant sale and after purchase should anything be not quite right. Issue resolved: Got full refund, but not without a hassle — - When asking for refund, they wanted 25% restocking fee and the delivery fee for the return. Again, buyer beware! Get delivery and pick up signed for. This would have been really difficult if I weren’t local and there was interstate freight and independent carriers. Read all the fine print for restocking, core return (up to $ 1000) and remember that whatever warranty is provided would most likely be void if you parts or engine were installed by anyone other than a certified mechanic. Don’t forget to also check out other ratings from the BBB and other online feedback.

I have used Midwest on several occasions. Prices are good, service is excellent, shipping is fast. I’ve been in the transmission industry for 25 years and cannot say I’ve used anyone more professional and honest.

Paid for a used part from them and they charged me $ 150 for freight service (hazardous material since it was a fuel tank). Ended up shipping UPS Ground with no hazardous service (confirmed with UPS). Tank arrived partially damaged and they refused to credit the difference between what was originally agreed upon and the shipment route they decided to use on their own. I was hoping to use them in the future but quickly learned that it was a different level of customer service once a payment was made. They said they had ‘no control’ over shipping.