NPS Pool & Spa Supply

I used to go to Leslie’s because it was on the corner I will now be driving ten minutes our of my way to go here. They have the greatest customer service with knowledgeable employees who will take the time to help you not only fix your pool problems but understand your pool problems. They do not just try to sell you excess stuff you don’t need because you don’t understand. Absolutely amazing staff! So friendly and outgoing!

I purchased my house in October 2011 and had Shasta pools install my pool and filter system. Recently, my o-​ring for my filter cartridge tank snapped and I started the process of trying to find a replacement. My house is located directly across the street from Leslie’s and I have used them in the past for all my previous pool needs, so easy choice, I contacted them. They directed me to 2 different Leslie’s who supposedly had the o-​ring I needed. That however, was not the case. I then contacted Shasta Pools themselves. Needless to say, their customer service is the ABSOLUTE WORST I have ever dealt with! Every single person I spoke with had an immediate attitude as soon as they answered their phones. After 3 weeks of making absolutely ZERO progress, we stumbled upon NPS Pool and Supply off of Val Vista and Queen Creek. We were greeted by a guy named Mike, who had an AWESOME personality and some of THE BEST customer service skills, which is pretty hard to find these days. Mike went ABOVE AND BEYOND with helping us with our situation and within minutes found the part we needed. I would HIGHLY recommend NPS Pool and Supply for anyone with pool or spa needs!

I completely agree with other reviewers — NPS is leaps and bounds better than Leslie’s. I went to Leslie’s once when we first moved into our house 2 years ago and walked out with expensive product that did not help the original problem I went in for. Never again. NPS never tries to oversell and simply tells you exactly what to do to fix your problem or chemical levels in the easiest, least expensive way. We were having trouble with our pump a few months ago and they recommended a wonderful Hayward certified repair company that was just as friendly and trustworthy as the NPS associates. Worth the drive, even if you live closer to Leslie’s.

Their prices are much better than the other pool stores. The guys working here are very helpful.

My family and I will be moving out of the South Chandler area. This might sound funny, but one of the things I am going to miss most about the area is my local NPS store. Nels from the NPS store on Val Vista in Queen Creek has been saving me money for years. He’s basically just about taught me everything I know about pools. This NPS store is an awesome awesome place! Mostly because of Nels… for me anyway. When I walk into the store and see that he’s working my confidence to get my issue fixed immediately skyrockets. Bummer that we’re moving, but if you’re reading this and need assistance with your pool… do not go anywhere else but NPS.

I was going to another store where they talked over your head and push everything on you. My wife showed me and ad for these guys. They are father from my house but well worth it.
No pressure. Just help.
Enjoyable!

Great store, tired of going to Leslie’s where everything is overpriced and high pressure sales people. These guys tell you what’s up and give you the cheapest option. They price matched my cartridges $ 100 less than what Leslie’s was charging. Recently my in floor cleaning valve broke, Leslie’s $ 232, NPS-​169 (price match). It’s 3 miles farther away from my house but worth this place has already saved me a few hundred bucks and they don’t annoy me when I walk in the door…

Great store, fair prices… good customer service.