Palace Nails & Spa By Paula

Decent job at nails, but use caution with any other services. My eyelash fill was completely hacked. Then they wanted to charge me more to fix it. Never again. Also, no tipping except with cash and you are discouraged from paying for anything with credit card. The management said they don’t want to pay the credit card service charges. No customer care in any way. Long term clients are not their focus and you will be made to feel that way if you go here.

Everyone Iv gone to here has done a great job!
I see Chris and Serena love them both! Great personalities, easy to talk to and do great work! Very clean and a beautiful nail salon! I would recommend this salon over and over for anyone in Gilbert! GREAT customer service!

Great nail salon!!! I’ve been coming here since they opened years ago!!! The owner and staff are so helpful and friendly! If you want an amazing pedicure go see Kenny he is the best! Some of the best nail tech in the valley in one salon!

I absolutely LOVE Palace nails! The staff is so friendly and professional; they always make me feel at home and remember what I like! There are some very talented techs that are great at design and I love that they speak english! I’ll never go any place else.

The only salon I will go to! Great customer service, clean and very fast. I always see Kenny for my nails & he does an amazing job. I would recommend asking for him if he’s available.

Love my nails every time! Staff is courteous and professional! The facilities are very clean and nice and they recognize repeat clients.

Have been coming here for 6 months or so. Have had the pleasure of having work done by Kenny, Billy and Henry. Always pleasant and have had nothing but great service. I usually get my gel mani and pedi done with 2 of them and I’m out in just over an hour. I do this due to my work schedule. These guys are awesome. Keep up the good work!

Always good service and normally quick with walk-​ins. Also fixed broken nails for free. Double stamp for paying cash! Ask for Kenny!

TIPS: Ask for a stamp card to earn a free pedicure (1 stamp/​visit paying with credit/​debit, or up to 3 stamps/​visit when paying in cash — # of stamps awarded is dependent on services. Example, a Mani/​Pedi combo = 3 stamps). Accepts credit/​debit for services, but tips must be paid in cash so bring $.
PROS: This place is pretty, comfortable, and sanitary. Prices are average about $ 30 for a pedicure with callus remover ($ 35 with stone massage) and $ 25 for a gel manicure. I’ve walked in with no appointment 2x’s thus far with no wait time — the key is to get there between 9am — 10:30 in the morning.
CON: Off-​putting attitudes. Management needs to reinforce positive customer service attitudes with their staff.
Quality is fine overall. They’ve done a nice job with my 2 pedicures and «ok» with my 1 gel manicure. The manicure tech rushed through leaving lots of little «bumps» on most of my nails, due to his lack of cleaning my nails thoroughly after using cotton on them. I saw the cotton remnants stuck to the nail polish and thought he would have taken care to clean up my nails prior to the final gel application, but nope — he slapped that final coat right on top causing the bumps. I didn’t complain since I hate confrontation & the manicurist had an off-​putting attitude to begin with, so I didn’t want to stir any problems.
Customer Service attitude: This is the what causes me to give a mediocre rating… Some of the staff are not client-​service minded/​don’t give off a friendly & inviting vibe. The two times I’ve been here, I’ve had a technician make me feel almost unwelcomed; Its like they don’t want to be at work, let alone working on me.
I’m a friendly person & decent tipper, so I don’t believe it’s something I’m doing to warrant the unappreciative vibe I’m feeling from the technicians. I don’t bother the techs with nit-​picky details and never ask for any thing while being worked on, so I’m unsure why two of the three techs that have worked on me seem so put off.
My first impression in March, the pedicure technician was not outwardly friendly & he seemed to have a chip on his shoulder, like he was annoyed to be at work that day. He never once asked me how I was feeling throughout the service. He seemed to rush through the pedicure, making my experience feel like a business transaction rather than a relaxing «nail spa» moment. My so called «deluxe» pedicure lasted about 30 minutes (yet people that were seated just before me & also getting deluxe pedi’s — yes, I was «spying» — were finishing up AFTER me so I knew I was not getting the full service experience that I should have.) Nonetheless, the tech did a great paint job on my toes, so I tipped him my customary $ 10 for a pedicure (and figured by tipping him generously, that if I get him again in the future maybe he’ll be more welcoming to me). The tip seemed to pep him up which was nice to see. But I still couldn’t shake my disappointment that it wasn’t until I tipped him that he showed any sign of client appreciation towards me.
My second go around in April, I had a much more friendly pedicure technician (Chris– he was quiet, but at least smiling & ensuring I was comfortable throughout the pedicure — asked me repeatedly how I was doing & helped me to pick out a nail color — nice!). However, during this same visit, the manicurist I wrote of earlier, had an «off putting» personality, similar to the tech on my first visit. Almost grouchy and annoyed to be at work. Further, the manicurist spent between 15 – 20 minutes to give me a mediocre manicure, while in comparison the other tech spent 45 min to give me the perfect deluxe pedicure. So on to tipping…
I always tip more for pedicures compared to a manicure because hey — feet are feet! Pedi’s can be more work and more time consuming (unless you’re having special manicure services). So I tipped the pedicurist my customary $ 10 & he was very appreciative. Now when I tipped the manicurist $ 5 (a 20% tip on a mediocre and quick manicure) — he NEVER said a word to me. Seriously. No «Thank you», or «Have a nice day» — NADA! He ignored me when I said «thank you», and then again ignored me when I said «good bye» — he literally snubbed me two times! This sent me a message that he didn’t care for the tip, didn’t care for my business, and wouldn’t care if I ever returned.
So management at Palace Nails, I guess what I’m saying is to coach your staff about displaying a welcoming and client-​appreciative demeanor while they’re at work. Out of 3 technicians, only 1 gave me a positive customer experience. Explain to your staff that if they treat each customer like someone special, act like they’re happy to be there and happy to have the client there, and act appreciative of the tips no matter the amount, then repeat /​loyal client relationships will be formed and larger tips will often follow.

I recently moved to Gilbert and went to Palace Nails and Spa on a whim. The place is very open – it’s not like other nail & spas with «««» lighting and an overwhelming smell of nail polish remover. Very open and chic, lots of natural lighting. I’m not quite positive who did my nails, but they were done very well and lasted for a long time. I would give them a higher rating… however I was charged $ 60 for simple black acrylics that were short in length. A little pricey and I didn’t think it should’ve been. I went back to schedule my prom nail appointment and I was told that my longer, special shape, gel acrylics were only going to be $ 37. Very peculiar as to the $ 23 difference between a special event nail and your basic acrylic set with no gel…

John did my nails and I was very pleased with them. However, I did ask for Henry because someone referred me to the salon based on his work. I feel they should have told me he wasn’t available instead of ignoring my request. I didn’t learn the old switch-​a-​roo had been pulled on me until my pedicure tech (Chris) was different and not good or thorough. He was barely ok. I should have listened to my fellow Unilocalers and passed on this establishment.

I’ve been going for years. The quality has been going down and I feel dismissed when I bring up an issue. If something is not right they seem to turn it back on me. Time to find a new nail salon.

Quality of pedicures are consistent and it’s really clean. I love that they use liners for the soaking tub.

Had a gel manicure and pedicure yesterday and was very impressed! I told Kenny exactly what I wanted and he did just that, my nails look awesome. They did not burn my feet, hurt or cut my hands and the atmosphere was really nice. They have several pedicure stations as well as nail stations and it was very clean. (I love that they have the disposable liners for the pedicures). I will be going back!

Love this place, but be warned — make an appointment — it’s not that hard — pick up the phone and call. That’s the only drawback here — it gets quite busy and the wait can be long if you haven’t called ahead.
Very pleased every time I have been here, but they do one thing that I have found to be the norm here in salons — you ask for a basic pedicure then every service that usually goes along with one is extra money (i.e., callous removal $ 5.00 extra). I went one day for a $ 20 pedicure and somehow my total came to $ 25 since the gal didn’t understand when I said «No» to the hot stone massage.
So be very careful to state what you do and don’t want. I can’t give them any more stars because I haven’t used all their services, but have been pleased with what I have experienced.

Excellent place! Very friendly and never had any concerns over getting cut or having a hole buffed into my foot! We had three pedicures today along with my wife having her nails done. They did a great job!

I absolutely love this salon! I haven’t used all of their services, which is why I wasn’t able to go for the full 5 Stars, however I see Kenny regularly for my nails and he is AMAZING! He truly cares about customer satisfaction and it shows in his work!

One of the worst spa that I’ve been to. Slimy gray pus that builds up inside the spa chairs is enough for me to ever come back Nail clippers are reused without being sanitized on busy days. And poor customer services.

Went with my wife, great new chairs, however another quantity over quality place with an unpleasant owner, my wife would go somewhere else next time.

I’ve been coming here since they first opened and I won’t go anywhere else! Great chairs, friendly staff and excellent work!