Pink Lotus Nails & Spa

Never again… Me and my mom got Butchered here don’t go spend the extra 5 to 10 dollars and go to a salon where they take the time to take care of your feet.

This salon is nice and CLEAN. Which many places you go are not. Ann does my nails and she does the most amazing job. Wherever I go people ask me about my nails. They are well shaped, never break, gel polish never chips. When I do get a pedicure here they take their time and I don’t feel like I am on an assembly line. I understand she just recently bought this salon. Trust me when I say she does the best set of nails I have ever had in my 40 years of getting nails done by many nail techs. Definitely worth my time and money.

It’s only has been a week and two of my nails came off while going through my daily routine. It has been my first time here and definitely my last!

I went in just for a simple polish change & the young lady who I was paired with was extremely rude! Plus she was on her phone the entire time.

Worst of the worst by far!
I usually hesitate going to these «nail spa» places for several reasons, 1. They don’t know how to properly use tools for natural nails 2. They aren’t hygienic and 3. Those little licenses you see hanging on the wall, well… Let’s just say — FAKE! In order to do nails in the state of Arizona you must go through the board of cosmetology and by that — you have to go to an accredited cosmetology school, hence board of COSMETOLOGY. However, going back to my experience, I simply wanted a nail polish change and I was desperate because I was jet lagged and too tired to do a decent nail paint job so I saw this place open at 845 and went in. From the start the man had an attitude and acted like taking off my nail polish was a pain in the butt. He made the skin around my nails raw from rubbing the acetone roughly all over the place and then used a nail file for acrylic nails on my natural nails — back and forth which weakens the nail and causes it to break which happened. The cherry on the sundae was when he went crazy with the cuticle clippers and clipped the actual skin and not dead Cuticle and when I said ouch! He had the nerve to say «your cuticles are too thick»… I wanted to say, «no you idiot that’s my finger!!!» But I remained silent and told him not to clip anymore and just paint my nails please. Painting nails is all they should do if anything. But best thing would be to have the board shut them down.

I have been going to this salon for about year or so. At first my daughter and I really liked it. I don’t know what’s going on, but the last time we were there all the techs were mostly men. They were acting unprofessional and joking around. We brought a friend with us, she said she would not be going back. Unless something changes we will not be going back either.

I’ve been going to this salon consistently for years. Recently the service has changed. They are very rushed by whoever is in charge so it’s not a very relaxing experience. Yesterday I took my mother in for mothers day and we both got mani pedis. Mine turned out good but my mom had french tip gels and they looked horrible. It looked like my 4 year old son did them. She went ahead and paid but didn’t notice how bad they were until she went outside. She went back in to ask for them to fix and she insisting on cutting the side of her nails off where they forgot to put nail polish. They ended up cutting her finger and so she asked for her money back. The head lady refused and said only if they scrapped off her gel. To preserve her nails she reclined and just walked out. The lady in charge was very rude and disrespectful. She told my mom to continue to talk and get no where or let them do what they want to try and fix her nails. The only fixing is removing and redoing which they refused. All is good when you get the right person but if you have a problem or not happy with your services… well good luck!

Looks like a spa, but its an ordinary quickie nail place. Quick pedicures, rushed service and questionable sanitation procedures.

I’ve been a loyal fan to Pink Lotus for almost 3 years. The past few experiences I’ve had since they underwent new management have been awful. The new technicians are hurried and rude, the wait has become ridiculous, and they’re always out of gel colors that I choose. They even turned down a gift certificate my friends had bought me for my birthday because it was bought under the «old» management. I will not be coming back to this salon and I have already found a new one. I highly recommend Greenfield Nails if anyone else is having similar problems at Pink Lotus.

Horrible. Horrible. I signed up for Unilocal just to write this review because Unilocal through google maps is how I was referred to this more local place. So I went to a place near val vista I normally like this morning and asked for them to take off my gel nails. They didn’t do the best job-they’re not getting paid of course, but later in the day realized they outright skipped a nail entirely and I was able to lift it up. What? So I thought if I just quickly step into another spa and get it off and since it was 4 pm I could even go get a car wash. When I got in, showed the manager my nail, was considering getting a clean up after since the first place was horrible about finishing the job and they’ve normally been great in the past. This woman put foil on my finger and had me sitting in the narrow waiting area. I watched the bulk of customers come in and get seated. Fine, I thought, they’re busy and don’t have room for me back there. I waited about 30 minutes before I was like this is way longer than I’ve ever had to wait for this process. So I turned the corner – there’s no one sitting in rows of manicure chairs. So I could have been seated somewhere. The manager is doing the nails of some other girl who’s been sitting longer than I’d even been there-​and I tell her I need to go and can I get this addressed? Instead of directing me to any of the employees or chairs to wait for an employee she grabs my hand and roughly starts the process-​my finger started burning because she was trying to do it fast and sloppily so I have to yank my arm back to stop her. She puts a glue on then and I’m like what is that for? All I want is the gel part removed. Then she says if I want it done right I have to put the foil back on and I’m like well how long because I’ve been sitting for 30. 10 minutes she says. It’s 450 ish now so definitely have wasted close to an hour at the place and my nail is cracked, has bumps, ridges and now random red glue on it. She tries to address it again after 10 minutes in the waiting room and I finally asked for a clean up and said I’d pay if they took care if this. So after close to an hour only the mention of money gets me a desk. Only when I sit down I have no idea who’s waiting on me and when she introduces herself she disappears into the back. I’m still waiting. I can’t even believe it. I go back to the manager on the other side of the salon and ask why I’m not being helped-​no ones there. When I get back over there, she’s got an attitude, sheesh I was just getting you water, can’t I get water bowl? I just work here-​I don’t even care. Yeah she said that to me. And I withdrew my hands not even wanting to give this lady my hands. I asked her-​are you going to do your best? No. Yes she outright admitted that to me. What? Why not? I say. Because your being rude. So I got up and went to see manager again-​your employee said they were not going to do a good job because I’m being rude. Manager says well you are. I have been swearing a lot at being treated so awfully at this point but it took time before I got there. So I say well regardless of how I’m acting you should still be providing good customer service. Over and over I reminded her this was my first time to her business. She told me I could just go home and file my nails myself! Look, that is an option but if I come in for removal I expect the job to be done in the store the right way the first time. I said no, I’m not leaving with my nails looking like this, you started this, it’s been an hour, this is ridiculous. She said well this girl has been here an hour too – look I just got gels, I know it doesn’t take an hour plus and acrylic shouldn’t either. So I said maybe you should go faster. What I was asking for-​this is a 10 minute job tops. Id even understand if they were busy and every seat was full. They werent-​they were lazy, the store was hardly filled, I can’t even say they were understaffed, for 15 minutes while I was waiting in the foyer, one of the guys just paced back and forth around my legs. She went around the corner to ask employees standing there to help me and she said they don’t want to help you, they are scared of you. She then turned around and sat down with the girl she was helping. Clearly no one was going to help me on a stupidly simple job so I walked out. It’s their loss, their customer base. That was a horrible first impression. If I’d been a secret shopper they’d have gotten an F. Im doing more than avoiding this place-​I want to deter everyone I know from coming here because I had that bad of an experience. I would give them no stars if possible.

I will never go back to this salon again.
The salon is not clean. I’m not sure the last time the desks and chairs have been cleaned.
I was asked by the nail technician if I was pregnant. I am 2 weeks post pregnancy and last I checked it’s not socially acceptable to ask if someone’s pregnant especially when it’s not obvious. Then she proceeded to tell me that I can buy a wrap for my stomach.
The last and final straw was when she cut my nails super short and actually cut the skin on one of my fingers. She was very rough and seemed like she was in a rush.
I would have given this a salon no stars but I don’t have that option.

First time here and I had the VIP pedi for 42 dollars. They have pedicures starting at $ 22 but I thought what the hell, treat myself. Yen was the person I got and she did a great job. Yen took her time and it didn’t feel rushed. I will return to have Yen work on my toes. Yen should get 5 stars. I give 3 overall because I have been in better message chairs. These didn’t seem to have many options on the control.

Walked in on a Tuesday evening. They started right away on a gel manicure. I had a picture of what I wanted and I wanted the exact same thing but wanted to substitute one of the colors used, this was slightly hard to communicate with them. The design seemed simple to me but more complicated to the technician and took way longer than I thought but thankfully I was in no hurry. The guy who did my nails was nice and they turned out pretty good not exactly what I was hoping for but not a complete disappointment. The silver used on the accent nail is slightly different than the others which bothered me at first but it wasn’t too noticeable. This place is close to my house and reasonably priced I will return.

I REALLY wanted this place to be awesome. My normal salon is always so busy at lunch time this time of the year and I needed something that I could go in and get a quick pedi and leave.
On arrival the place is cute and clean and has a nice fountain and just is all around inviting. The attendant wasn’t very nice, but I figured that might be a language barrier issue more than anything. My nail tech was very nice! Like, I really want to give this place more stars based on him being nice, but I just can’t.
Anyway, my pedicure seemed rushed. I know, I know… I said I wanted quick… but I meant quick to get in and get someone working, not quick like the pedicure itself was rushed. I feel like the tech scraped my arch raw because he was going so fast with the scrubber thing. I mean it really doesn’t feel pleasant right now. Also, there is some polish on my toes. Not a lot, but I can polish my toes myself, that’s why I go to a salon, so I can get it done to perfection.
All in all it wasn’t TERRIBLE, but average at best and I won’t be going back.

I have been a customer of this nail spa for about two years. I love coming here to get my gel nail. They are always gentle and perfect with my nails. I tend to go after a long day of work and they really know how to make sure that I am relaxed. They are not your typical nail salon they have many different types of spa services. What ever you would like to have done to your nails or body they will be able to accomplish it.

I really am sad that this place has turned out to be so bad. My initial visit was so great I couldn’t stop raving about my pedicure. Tina really takes her time and makes sure you get a good pedicure that lasts. But this last visit was different. Tina was still good, though this time the callous remover she used made my feet like sandpaper the next day and my polish chipped within a week, last time it lasted over a month.
What made the experience really bad was her sister who gave me a gel manicure… just horrible, I had the base coat all over my nail. It lasted less than a week before it started peeling off. It was probably because they suddenly started to busy, but that’s not my problem, my manicure took 15 minutes and she started to do someone else as she was finishing up with no… it was definitely a no frills manicure with a big price tag. $ 68 later… such a waste. Won’t be going back. There are plenty of salons that will be happy with my money.

Treated so horribly when I asked to speak with a manager after hong was so rude, had cut me and then been super rough with my manicure after giving a horrible pedicure.
Horrible service and I loved coming here so bummed!

I have an update and it is not a good one. My mom was visiting from out of town and needed to get her nails filled. From the moment she walked in the woman «assigned» to her was rude and very hard to deal with. Considering this place must rely on a significant amount of walk-​in business, this is very disappointing. She was actually told to «stop talking, I am doing this my way» by the person doing her nails! My mom has been getting her nails done for over 30 years so needless to say this wasn’t her first rodeo. Looks like I will be looking for a new place to get my pedicures.

The salon itself is beautiful and clean. My sister and I walked in without an appointment and even though it was busy we were greeted quite quickly and didn’t have to wait long to be taken back. We both got basic pedicures. That day they were offering a free hot stone massage with any pedicure and that was a very nice touch. As they worked on our feet they were gentle but thorough. I hate when a tech is in such a hurry that they cut you or rub your legs so hard you can feel a bruise forming. There was none of that at Pink Lotus Nails & Spa, just gentle, attentive techs.
The women that did our pedicures were very talented. They spent a good 5 – 10 minutes massaging our tired legs and feet. For the price, you really can’t beat that. The chairs were also very nice, and high-​end.
The bathroom was clean and pretty. The procedure rooms looked nice. Everything was sanitized and clean. They offered us water bottles, which with the temperature outside, was much appreciated.
The only reason they are not getting 5 stars was because the water temp in my tub was slightly cold and was flaming hot in my sisters and no one asked us about that when we sat down. Also there weren’t any magazines around, which would have been nice.
We would definitely go back and next time we’re bringing friends.

I noticed this place open up around the holidays. It seemed to be dead whenever I passed it so I wanted to stop by and give them my business. Plus, they have a %15 off sign up and that sold me getting a mani/​pedi.
The décor is great, everything is clean and there’s a beautiful water feature when you walk in. Picking out nail polish was the best part of the entire experience, lots of wonderful colors and a large variety. Even though they didn’t seem to be busy, I sat and waited for about 15 minutes to be called back — most places will give you a pedi chair right away. After I was called back I waited a total of 45 minutes soaking in the chair. At first, I didn’t mind because I was really into my book but then two ladies sitting next to me were sick of waiting so they got up and left and it made me aware of the time. A woman on the other side of me started flipping out because a dead bug was on her foot so I started to get antsy and contemplated leaving. Then, I realized that my water had gone cold and it was making the rest of me cold so I took that as my cue to leave. I shoved my cold, wet feet back into my shoes and walked out. I did get an apology as I was leaving though.