Support Services, Inc

Specialties

Alarm Business Management Consulting

Increasing profits and revenue by reducing waste

The values we bring to our clients Include:

* The ability to understand Dealer/​Integrators’ challenges and how to meet them.

* The ability to assist customers in resolving issues and to accomplish the design, installation, and maintenance services necessary to grow their businesses’

* The ability to guide product developers to deliver the necessary hardware, software and services, on time and under budget that save Dealer/​Integrators time and money.

History

Established in 1998.

Gary Pollack, then an ASIS Certified Protection Professional, started Support Services to assist alarm dealers and large alarm users with project needs assessments, system design, and product application.

Recently I shifted the primary focus of Support Services, While still providing product application and technical support to alarm dealers, my primary focus is on helping dealers grow their business. Currently, through Support Services, I work with alarm dealers, distributors, and manufacturers to improve their business operations, grow revenue and increase profits. I support and coach alarm dealers on business management, business growth strategies, cost control, and code interpretation. I provide support to distributors in code interpretation, and product application. And for manufacturers I advise on product development and marketing; and provide industry affairs representation.

Meet the Business Owner

Gary P.

Business Owner

Over the past forty years, Gary has worked in almost every facet of the industry.

He began his time in the alarm industry while still in high school working with his father to start and grow a commercial alarm company. Gary was as the company’s only technician and system designer.

Gary has since worked for independent dealers, ADT, an independent distributor, EST, Atlas Sound, GE, and UTC in sales, product development, and management roles.

Gary has been active in industry related associations for over 35 years. He is active in the Arizona Alarm Association (AZ AA), the Automatic Fire Alarm Association of Arizona (AFAA of AZ) as a director and past president, the National Fire Protection Association (NFPA) as a member and past member of an NFPA 72 technical committee and other industry associations. He has been an instructor for AFAA for over 20 years.