Oreilly Auto Parts

Always use this store for buying the oil for my diesel car. It’s difficult to find this oil in another store and I was surprised to get it there without preordering.
Thank you! 5 stars for the customers support, easy to order filters and etc.

I bought a 5 quart jug of oil to do an oil change at home. Paid for it, drove across the street to turn around. Saw a guy in a Silverado take out a signal pole in the middle of the road about 40 feet from me with a loud «Bang.» Took out his entire wheel assembly on his drivers side and his fender.
Anyways, a few hours later, I went home to drain the oil. I had my car in the air draining the oil and noticed I had dyslexia that day. I was supposed to buy 5W-​20, and came home with 20w-​50. Since I hadn’t opened the jug, I brought it back with my wife’s car to exchange it.
Stood in line for a bit. Asked to exchange the jug of oil for the correct one. Guy that helped me went and found the correct one in the back of the store. Came back and asked me if I wanted the deal they were running. Buy the 5 quart jug and an oil filter, and he was going to give me back $ 4 and some change. The guy that rang me up in the morning didn’t tell me about that deal, so I paid full price for that jug of oil. Of course I said yes. He didn’t have to tell me about the deal they were running, or give me cash. But he did. So thank you. Not sure what that dude’s name was. But thanks again.
And as I drove away, only a few hours after that guy took out the signal pole, there was a new one being installed. Gilroy sure works fast at making sure signal lights work.

I need very specific oil for my diesel car. I was trying to order it in Monterey O’reilly — no success. :(
I need ESP Formula Mobil1 (diesel car) 6 bottle (I showed the picture to cashier) and she was found something absolutely different… 2 bottle… and she was trying to sell it to me (what??!)
Then another cashier took this picture and ordered the oil. Today she called me, I got back to store and bought the oil.
Great! Thank you!

Congratulations, O’Reilly…You’ve finally pissed me off enough to write a bad Unilocal review and I really hate to do that.
First, a little background.
I’ve been shopping at this location since it was a Kragen auto parts and even carried that loyalty over when the chain was bought out by O’Reilly Auto Parts, but I’ve recently decided I won’t be shopping here anymore.
I will state that I’m not here to complain about O’Reilly’s prices or products. I think they are fine.
I’ll list my negative encounters in a short, comprehensive list.
1.) The manager is AWFUL, simply AWFUL.
— The short, elderly hispanic man who «manages» the store is incredibly rude and unprofessional. He once told his employee that he needed to help the «gabacho» (me). What the guy doesn’t know is that I’m fluent in Spanish so I naturally understood the context and took offense to the pejorative term. I gave him the death stare and sent an email to corporate over it, which was returned. They never followed up though to let me know if he had been disciplined unfortunately.
2.) The employees speak Spanish amongst each other while helping out customers. They will also frequently make jokes and laugh in said language. Again, I understand the language, but it is extremely unprofessional. Just about every job I have ever been at requires employees to speak English unless a customer needs Spanish translation.
3.) There is NO customer service… Seriously, none. The straw that broke the camel’s back came LAST NIGHT aka 11÷10÷14. I went in to buy a squeegee because there is a lot of condensation that builds up on my windows overnight. I walk in and notice that the line is quite busy, but I go ahead and proceed to find the item I came for. Long story short I stand in line for a good 7 minutes (I counted, not exaggerating) during which neither I nor ANY of the others waiting in line were acknowledged by the THREE EMPLOYEES AT THE REGISTER. I know they were «helping» other customers at the register, but how hard is it to say «be with you guys in a minute…» C’mon now people this isn’t that hard!
Terrible, just terrible.
You may have a catchy television jingle and be conveniently located less than a mile from my house but I am DONE with this company. Congrats O’Reilly, you’ve lost a customer who used to spend a decent amount of money there! Peace!

5 stars for this:
I left my card in the store after purchasing something. Called and came back to pick it up hours later and they confirmed it was my card so they gave it to me. I gotta say THANK YOU VERY MUCH to the staff and management for doing the right thing. I really appreciate it! I never left my card anywhere before and this could have gone worse in many different ways. They were a lifesaver. Thank you so much!
4 stars overall for the store:
On the other hand, (now about the store itself) I come here for parts if autozone doesn’t carry it or vice versa and the prices are cheaper here if you care about saving a few dollars. (I tend to be budgety at times). Plus this is closer to home than autozone. To be honest some of the associates don’t know what they’re doing and those who do (props to you guys!). It’s as simple as looking up stuff on their computer. Then again it’s like that at most stores. It would be nice if they go the extra mile and really give you a personal service because as car owners we go to the store in need of help about our cars and our cars are our way of getting to work and other errands or necessities. Other than that, I haven’t had any difficulties besides having helped by someone who doesn’t know what they’re doing.

First they give me the wrong part so I go back to get the right one which they do not have In stock. they said It will be in by a certain time so I come back at that time and waited over an hour for my part. Overall I was not happy with waiting but the guys that helped at the counter were extremely nice overall

Usually fast service. Nice people. Still doesn’t carry my needs Mobil 1 ESP oil but oh well.

This place is my go-​to for things like wiper blades and headlights. Every time I come, I’m greeted and helped immediately. They look up exactly what I need and grab it for me, and THEN they help me install whatever it may be on my car. Short and sweet — like this review!
Friendly service, good prices, and valuable assistance for people like me who just can’t get the hang of car stuff.

I’ve gone in here a couple times and it’s a parts store. I mean if they can look it up in the computer then they can find it, however I went in there looking for a tire core remover the guy said we don’t have one however I had checked online and their website had said they had 3 in stock so strike one. I tell the guy the website says you have it, so he starts looking and can’t find it. Eventually I looked at the item number on the site and found it by number in the store. It’s not a very big item but I expect employees to know where things in their store are.
If I need a headlight or something I’ll stop in because it’s close to my house but I don’t expect any big help or advice here