Classic Pool Spa & Hearth

Warning!!! Came in and was told about a used spa for sale being refurbished. I was interested and a woman took my info. She talked a lot and guess her family owns this place. She told me she would call me when finished in about three weeks. After a
Two weeks and preparing for the spa, I stopped by and she sold the spa. I asked her about holding it for me, and she said she sold it to a woman with scoliosis. She never called and her story kept changing. She’s rude a liar cheat and to be honest not that intelligent. Talked with a guy who works there and he validated all this and apologized but nothing he can do. Wasted time and the electrician that she recommended never returns calls and failed appointment.

I bought the 24 inch round above ground pool from them that cost about 4000.
The pump went out after two months of using it (which I know is not their fault) the customer service was horrible. I got no help from them whatsoever they were so rude and unhelpful on the phone. Then when I finally did talk to their service guy he acted like my pump wasn’t important and said it would cost as much to fix as a new pump would be. I guess spending that much on a pool isn’t worth them helping me out.
In my opinion I would never go trough them unless you want zero help after you buy your pool.
Went to arctic pool and spa, in Vancouver wa customer service was awesome and prices on service are really good

Someone was supposed to come out to figure out why my pool wasn’t heating all of a sudden and they never should up. I had to wait around for them and I waited for nothing. I tried calling a couple times and no one answered. No longer using your services.

As of now I am extremely frustrated with this company and could not rightfully recommend them. I ordered a new pool chemical automation systems as well as a new booster pump. The technician that came out did not appear to know much of anything about the intellichem system they sold me. As a matter of fact I have had the system now for almost two months and it still doesn’t function properly. The alarm is always on and neither of the pumps appear to work. This is after they had to send the Pentair rep out to fix the install of the pumps because they were hooked up wrong. The install of the replacement booster pump should have been a piece of cake. Instead he kept on insisting that my electrician had hooked up the electrical wrong. A little investigating would have led him to a intermittent problem with the on off switch controlling it. I fixed it my self in 10 minutes! One of the feed line is now leaking and sometime was supposed to be here on Wednesday. No one showed. Still leaking. I have now been waiting almost a week for a quite to replace this system with a different model. No call back. I am about through with this place.