Howes Appliance

Poor customer service. Very unprofessional.

I strongly suggest if you are looking for a place to buy your parts, do NOT go here! In my 47 years of life, I have never been more disappointed & shocked by service. We payed $ 150 in parts to repair our washing machine. My husband put the parts on & the washer it still did not work. He immediately took parts back off & went to return– or at least pay a restocking fee– & the owner said it was used & we couldn’t return. She wouldn’t even let us get reimbursed her cost so neither of us were out $. I like to support the local mom & pop stores, but I guarantee you that the big stores would have gladly refunded us. We were out $ 150 & had to go buy new washing machine.
We have been coming here for years but I won’t anymore.

I had a great experience over the phone and in person. They say good old fashioned service on the door and that’s how i felt about my experience. I have 2 old Maytags that the previous owners left when we bought our house. They run great even though dont look very new or modern. Any how the belt broke on the dryer. And I went to Lowe’s for a replacement part. He gave me is best suggestion but it wasnt the right one. After many youtube videos and almost pulling my hair out I called Howe’s. I was asked the right questions, provided with accurate information, and was able to easily pick up part. Since they really like Maytag appliances I will be keeping yhere business card for future issues. Thanks!

I have been dealing with heating issues inside my oven.
So I called Howe’s after some internet diagnostics to purchase a temp sensor. When I arrived at Howe’s I found out they do not take debit/​credit. So I looked into my wallet and found I was 6 dollars short for the part. She accepted it and I ran home to install it. Very kind of her.
Turns out that was not the part that needed to be replaced. So I talked to a vendor who works for my wife and he said 100% without a doubt it was the Gas valve. He said with the things I have replaced on it already I would be able to manage the install. But the Holidays were fast approaching and I really needed to have it done with no more fussing around with it. So I called Howe’s to bring the part and install.
The tech showed up without the part in hand, removed the door completely, set it in the middle of my kitchen and he did diagnose that the gas valve was the issue. He told me he would order it and come back the next day. Christmas Eve. I was given a window of 2 – 5 p.m. I was expecting family over for dinner, but with how prompt he was on the first service call (said 1 – 3, was over at 1:05) I figured it would be fine. Then 4:45 came around. I blew off 2 plans I had while waiting for this guy. He never showed. I called in and the lady said we weren’t even on his calendar. So I called the tech to see what was going on. He told me that he could come over in 1.5 hours (6:30) because he was dealing with emergency service calls and lost my paperwork somewhere in the shuffle. He said it would take almost an hour to get everything back in order. I told him we could resolve it after the holidays, at this point the last thing I wanted was a tech banging around in my kitchen when my last option is using the cook top to prepare dinner. Needless to say I was pissed. I didn’t get upset on the phone, but I let him know if they were going to retain my business they would at least half to come down 50% on the service call. He offered me this. I pay full price on the part, and he will lower the service from $ 105 to $ 75. I asked him if he really thought my time spent waiting on him and moving plans around was really only worth $ 30.
If my 3+ hours dealing with that and delaying plans with my family was worth $ 10 an hour, and he can put the part in in under an hour… I say he takes $ 10 to install. But I am not going to deal with them. Oven door is still sitting in the garage. My wife prepared a great stove top meal and we carried on. New part will be here via mail order next Monday, sorry Howe’s, normally I do enjoy keeping my business local and with ma and pa shops, but you really blew it on this one.