Pep Boys Auto Parts & Service

I have been here multiple times. I try to keep giving them chance after chance. No more! The have terrible service. I went in to see why my car kept shutting off when I turned on my heat and they gave me a quote for something that had nothing to do with that issue. They are crazy. Do you self a favor and go some pace else.

Came here a week ago for a safety inspection on my vehicle because somebody hit me in another state and instead of my vehicle being a total loss, I did an owner retention and got it repaired. Now it’s declared a salvage vehicle, so I need the safety inspection. I’m working out of state…3hrs away. I was supposed to get an inspection at another station on 5/​13, but it was raining and no one told me it was a state law the inspection can’t be done when it’s raining. So that was a wasted trip. I come to Pep Boys ⁵⁄₂₆. because they charged less for the inspection. I failed because some work not related to the accident needs to be done. They quote me a whopping $ 1726. I walked. I went back to the state I’m staying in and got the work done for half the price. I call three days ago and scheduled the reinspection for today. I come in and am told the same person who initially inspected has to do the reinspection… it’s a state law. That technician had a scheduled day off and the scheduler didn’t tell me when I called three days ago. Well, I’m not an heiress to the Trump fortune, so I don’t have money to keep driving up and down the Eastern seaboard to provide our nation’s roadways with my cash flow. Therefore, I’m being subjected to a whole new inspection and inspection fee when my reinspection is supposed to be free. John is as sweet as he can be. But he’s the only reason they’re getting two stars!

Went to get my oil changed for my Fiat. By accident a piece got broken during the oil change by one of the mechanics. They had to wait for the piece to come in all the way from California. I waited a day, and they did the oil change and fixed the part free of charge because of what happened! Pleased customer! Thank you so much! Really appreciate pep boys for taking care of me, especially since I am currently on medevac for State department to give birth to my son any day now, and my husband is still overseas working. Josh is amazing to work with! Thank you Pep Boys!

I scheduled an appointment for a simple tire repair at 6pm. When I arrive a full hour ahead of schedule, I was told I wouldn’t be seen at all, not even at the scheduled time. I was told that I could be serviced by their nearby location (the one I’m rating now), so I traveled there, only to be told that I couldn’t be served there either. The issue at both locations was understaffing. I definitely won’t be going back.

It disappoints me to give this place such a low rating, however, I feel it is necessary to warn others of what my boyfriend and I experienced.
I went for a standard oil change and to get one of my tires patched due to a nail. They completed the oil change but forgot the reminder sticker. Normally that wouldn’t be such an issue however, given how often I am on the road it matters to me and it’s the small things that count. The tire so far has stayed in tact. That’s about where the 2 stars were earned.
Later that day, my boyfriend (who owns a Jeep Wrangler), needed to drop off his vehicle to replace ball joints. Pep Boys guaranteed me in person while I was waiting completion of my service that they would easily be able to complete the job within about 2 hours after he arrived. The Jeep was dropped off and we awaited a call back. After about 2 hours of nothing, we ended up calling them to see how much longer the wait would be. They never ended up starting the job and said they would work on it the following day.
The next day, I went in for a state inspection (on a Monday) after I had been told by one of their employees that it should not be an issue. I got there and one of the guys in the service department about chewed my head off for requesting the service because apparently the only person who does them was out, and had been out for awhile, due to medical reasons. Way to have a single point of failure by the way. Anyhow, I figured I would check on the status of the Jeep. They ended up telling me (never calling my boyfriend to inform him) that the parts were wrong/​too small. I relayed to my boyfriend where he then contacted them, went in to investigate and found that they had been using the old parts! REALLY!!!
My boyfriend essentially had to supervise them in the process to make sure it was properly completed. The next day, he got the jeep back and found that they had damaged the axle seal. He made yet another appointment, but was told that there was no mechanic available to do the service. However, it ended up they could not do it at all. So due to their negligence, he had to bring it into an actual dealership. Pep Boys did pick up the tab for that and reimbursed the costs
Long story, short… this is not the type of service I would wish on anybody. Avoid if possible!

Dropped vehicle off at 730am with internet scheduled appt for Check Engine code pull & State inspection, filled out their drop-​off form to notify me first with any estimated service costs. At 810am I recieved a call that they were unable to do the state inspection as one tech was scheduled off on Monday’s and another was out due to medical reason’s. I said okay, run the check engine code and tell me what the estimate was.
I was busy most of the day with household window install, so when I hadn’t heard from them at 4pm I called to find out the status as their internet tracking only showed «in progress». The woman who answered was very helpful and said it was ready and they figured out it was a faulty gas cap.
I was given a ride to pick it up and had to wait nearly 30 minutes with only 2 people ahead of me to talk to the service attendant. When he said, «let me figure out your total. It’s going to be $ 99.95» I said «wait, your website says free check engine light code pull», he said «yeah but it’s the diagnostic» Then I said «okay, but you guys never called me all day and then just do a diagnostic?» «I was expecting you to pull the code and then call me with an estimate, I had to call you to find out the car is ready, that it needs a new gas cap and you’re trying to say it’s $ 99» I never authorized any service past the check engine code pull. He looked confused for a few seconds, tried to hit some keys on the computer and just gave me the key and said «you’re all set».
I wanted them to look at it, but they need to pay attention to details and give customer’s estimates ahead of time when it’s selected on the form that you have to fill out when dropping off your vehicle. If they called me and explained that the code was a general thing and they could figure it out for x amount of dollars I would’ve most likely said do it as I need the vehicle to pass inspection and to be my transportation 18 miles each way to work.

I was having problems with my ford explorer and I took it to Pepboys in Glen Burnie (7311 Ritchie Hwy). Just wanted to Thank Mike Andrews & the whole Glen Burnie team. He diagnosed it and fixed all of the problems and got me back on the road in no time. Every time I need car repairs I take all of our cars there. Mike did a fantastic job and I know that it’s done right the first time. He/​they take care of me & my car. I wouldn’t trust any one else to do the work. Thank you all for every thing. See you next time I need a repair.

This place is a HASSLE. Let’s just say their new remodel shouldn’t fool anyone about their lackluster customer service. I ordered a cabin air filter (because surprisingly an auto parts store, doesn’t have auto parts in stock) there. They claimed or said on Wednesday of this past week, it would arrive. No call on Wednesday! When I called today, Thursday he told me that it wasn’t in. Then he told me to hold on. Someone else got on the phone and said it was there. Is it there or is it not there?! I can’t even imagine having them do any mechanical work on my car. Honestly, for the price I paid for this air filter you think you could at least expect a phone call or confirmation. Oh and by the way, they ordered the WRONG filter! Next time I’ll go to Auto Zone or Salvo, I’ve learned my lesson with «The Boys.» In fact another auto store probably would have had the air filter when I went in and it would have more than likely been MUCH cheaper.

I showed up asking for help with my busted car, woulda taken 5 – 10 minutes to do what I needed, the grumpy looking manager with the white shirt glared at me like I was going to fight him. He sent me away, even though I pleaded with him. He waddled back inside and basically gave me the finger (not literally). Never going back to that dude again.

Have not ever had my car serviced here. However, I live nearby and have patronized this location numerous times. The parts counter staff is knowledgeable and helpful. When parts have to be ordered, they usually come in the next day. Lots of coupons get sent to your home address when you sign up for the Rewards program. Awesome!

Called to learn how much they charge for replacing the tail lights and they said it was free. Once we got there we were told they charge $ 10 for changing a tail light (which takes 30 sec). Service was disorganized, the front desk person seemed flustered and we ended up wasting 1 hr of our time for nothing. Any place that makes the female employees answer the phone with the slogan «thanks for trusting the boys» should not be trusted by women or men.

worst Pepboys I have ever been to, I have been to a lot of Pepboys because my husband likes taking the cars there but this time is making us both think about it twice before taking the cars to Pepboys, Jeremy the speed shop manager is the rudest most unprofessional person I have ever met, I don’t know if its because we are not from MD but no one else in the store was as mean and ignorant as this guy was, He talked to us like we were stupid, like he knew more than anyone else about cars, but what he didn’t know is that my husband is a professional automotive engineer and he builds race cars as a hobby, and he said that he did not have any idea of what he was talking about it was like he was making it up as he was opening his mouth, I do not recommend this Pepboys to anyone specially the speed shop manager stay away from him.

Been here on two separate occasions for repairs. Each time the work seemed to done in a timely manner and the customer service was pretty good.

Update: I spoke too soon on the work being fine. They evidently don’t know how to balance or inflate tires. The day of the installation, the car started shaking at highway speeds. I initially checked the pressure in the tires; they were all at least 3 PSI higher than the manufacturer’s suggested pressure, and they all had different pressures. They claim that all their mechanics have credentials, but I don’t know what credentials you can earn by not knowing how to check a tire’s pressure.
Today I took the car to a Subaru dealership. They balanced three of the tires, but told me that the fourth was bad, and they can’t imagine that the installer didn’t know that. I’ll be taking the car to a different Pep Boys this weekend, in hopes that some of their mechanics know how to spot a bad tire.