Pep Boys Auto Service & Tire

Never take your car to Pep Boys if you value your LIFE!
Took 2 different appointments for my car to be misaligned after waiting HOURS each time. The 2^nd appointment I showed up for I was waiting for 4 and a half hours. Absolutely INCOMPETENT and charged me for 2 alignments ($ 180 total) because they couldn’t figure out how to align my car. The real kicker is… I almost CRASHED my car driving home because of how bad it was swerving when I gave it gas. I have no idea how this place is still in business and hasn’t had a LAWSUIT yet.
It’s very clear all they care about is STEALING your MONEY and getting you as quickly out the door as possible with no regards to your SAFETY. They pay their mechanics flat rate so they make more money the quicker they push you through the door so this all makes sense.

I was in a pinch and needed an oil change. I had only 4% oil life left in my car. After doing a google search, I came upon these guys! I usually get my work done where my Mom is employed, but as I said I was in a pinch and needed it done before this weekend. Jason, the manager was courteous and kind on the phone. He hooked me up with a special & got me in today, Friday September 4^th. He also went above and beyond with giving me a better windshield solution, as I had picked up a bottle at the dollar store that might as well have been water! I knew these guys knew their stuff when they informed me of a few things that were in need of attention. Rear brakes and new wiper blades. Anyone else might think «Oh, they’re just telling you that so you can get them done and they can make a profit.» Not so. I just had my car inspected in June and I was told the exact same thing. So I know these guys are good. and trustworthy! Both Jason and Joe were very personable, accommodating, and made sure I was treated how a customer should be treated. And as a first time customer here, I can tell you one thing — I will be back, that’s for sure! Thanks for great service!!! Oh yeah, free WiFi, too!!!

I went on Friday to fix my leaky tire. The guy at the counter asked me to come next day since they are booked on that day. When I asked do I have to make an appointment, he said not necessary, just walk in after 8 am.
When I went next day, other guy at the counter he said they are booked for the day. At this time I was pissed off with them. I asked him impatiently whether they are interested to fix my tire or not. When he said they are I scheduled an appt for Sunday.
When I went on Sunday the staff were very courteous and handled my car very quickly. Assistant manager Debbie was exceptionslly good in handling customers.
I am happy with their service. Reasonable charges.
An advise, make an appointment and go.

This is the 3^rd time I have used Pep Boys Concordville and I continue to be impressed. Had an appointment to get several things done and they got them all done very promptly. Especially liked «John» — — excellent communicator — — told me exactly what my car’s issue was and proposed a couple of alternatives, including most economical approach.

I could write a page long review but l’ll try and keep it short. Engine light is on and I call this place early in the am to have it looked at. Guy says bring it right in, then keep my car all day until close to 4pm and says that there is an egr problem and he cant work on it today. Complete waste of a personal day at work… Bring the car in again and he replaces the egr valce which I though was odd because I had just got it replaced the year before at pep boys. Take the car home and the light was off but sure enough the next day it was on again… complete waste of $ 360. Then the dude says its the egr circuit for sure but I have to buy that part at the dealer and have them do it… Finally I go to the dealer and the problem was neither of which pep boys guessed. It was the wiring in the egr that had corroded and all it took was a $ 86 part and some labor. Thanks pep boys I love throwing money in the trash.

The service people here are courteous, professional and always helpful. I have been using this place for the past year for battery replacement, tyres and oil. They sell ExxonMobil gas here which is a top tier gas. it is nice to have a place where you feel like you will get a straight answer to you car questions.

My girlfriend had her car towed to Pep Boys because even after replacing the battery… her car wouldn’t start. It wasn’t towed far and we used 1−800-PepBoys to do the towing. This proved to be a nightmare in and of itself. The people on the phone didn’t seem to have basic communication skills with each other let alone a paying customer. She had to discuss the problem with three different people and at the end of the final conversation the guy on the phone actually said «I’m sorry, I forgot what you were calling about.» Really? Moving on. This is all happening on a day where we had a funeral we had to get to ASAP. We had left the key so that the tow company could take the car without us there. They call her cell phone and tell her that they cannot find her car in the parking lot. They had the make, model, color, AND LICENSE PLATE.
Fast forward to the next day when Pep Boys actually has her car. She was told over the phone she would be the first one the following morning to ensure she would have her car back ASAP for work. Come 3 o’clock, she called and was told that not only had they not started her car yet, but they actually asked her what was wrong with it AGAIN! This would be probably the fifth person she told. Pep Boys, why would you take a car in and have it in the books to work on and not have ANY idea what is wrong with it?
When they finally got working on the car the next day she was called and told that it was her starter and she needed a new one. How was she supposed to know whether or not she needed a starter or not? THEY are the mechanics, right? She said okay and they told her that they would order the part. The starter doesn’t work so they tell her it was a dud and they have to order another one, but it should be in ASAP. Guess what? This starter doesn’t work etiher. At t his point they then procede to tell her that they actually have no idea what is wrong with her car and it will need to be towed to the manufacturer because it is most likely an electrical issue. Now, I’m no mechanic — if it is above your skill level (I’m not really sure how you’re employed as a mechanic if it is) then go ahead and let us know that it has to go somewhere else. They took it a step further, however, and charged her for the starter (that she didn’t need apparently) and the labor (that didn’t resolve her issue whatsoever). DON’T WORRY THOUGH… they didn’t charge her for the faulty starter. I have to say as someone that runs a very successful business… this is not how you treat customers. It is now three days after we dropped it off and she has to try and now get it towed to Toyota and pay who knows what IN ADDITION to what Pep Boys charged her for.
This was my first and last experience with Pep Boys and I would suggest everyone think twice before using this company that already has an alarming bad reputation to begin with.

Had a bit of a problem with communication issue, everything was resolved perfectly.

Pep Boys stores usually have terrible reviews. This is a Pep Boys Express, which are different, and this place really impressed me. I came here with an emergency flat tire repair thanks to a previous 5 star review and little other choice. It was a comforting experience at an unfortunate time and now I feel compelled to keep the positivity flowing.
I came in with the flattest tire I’ve ever seen, explained what I think was the root of the problem and was told they’d check my alignment for free to see if that was the case. It was. They showed me how bad my wheel was out of line (truly, hilariously awfully out of line), fixed my alignment, and I got a new mid-​price tire for a lot less than I figured. The manager even gave me a break on the price. And yes, they clean the rims and seat the tires properly (heard this might be an issue with some tire places), they know what they’re doing. Two-​ish months later and my tire and alignment is still great. Oh yeah, and it was quick too — «Express» duh!

Had to stop in for a flat tire and the management gabe and Greg where outstanding performance by the staff was friendly and fast the did a full check up on my suv and let me know what I will need soon I will be back