Glen-Belle Car Service

this car service is the worst i have ever encountered. in my life!!! your entire trip will be late, cars that snell like a combination of vomit and the drivers bo!
i really don’t know how they keep a liscense, please find another co. you will thank me.

We have family down the road from Glen-​Belle and used them for years to get to JFK when we lived much farther east. Their fleet is way out of date, and they’ve merged with All Island yet don’t announce this until you’re looking for them for a few minutes. They were early dropping us off and late picking us up, but at least it wasn’t the opposite.

It took many years as I am 35 years old now, to understand that getting away with drinking and driving in my past… was a pass. As I grew older I learned that the word «Sorry» means… I understand what I did wrong and I’m not going to do it again. UNTIL … TONIGHT! We made every effort as adults and now pre-​determine that drinking and driving is not an option… Getting home «SAFE» is a decision (even as a group)… We even went as far as determining that one of us would drive to the train station leaving a car there until morning knowing it would be safe (EVEN safe from a ticket since tomorrow is SUNDAY)…We planned to call GLEN BELL at 718−229−5454 and saved the number in our phone in advance but when called we got no answer or even a voicemail… even after several attempts. We then noticed a phone number listed on vehicles sitting in front of the train station that were different from the number on the office door at the little neck train station (note: that the # on the vehicles was 718−347−3222). finally we got in touch with a rep from the 347 glen bell #, in turn out he told us that he was willing to direct us to the the glen bell office but, as we told him we made several attempts to try but they indicated they were closed (Knowing it was 24 hours)…he then stated he could help us and hung up. Shame on us for trying to do the right thing… shame on us for not knowing the exact time we would need a cab or our fault for assuming one of us would be willing to get us home safe… It should not matter which number I call or town I’m going need them to drive me to… The fact that I called should be considered a customer willing to pay to get home safe… Thank god for triple A cab!

I’ve used Glen Belle for a lot of trips especially to the JFK. They are always courteous and nice. The rates are very affordable and the drivers are very good. They take credit cards too. This is my go to can service for Queens.

I wish there was an option for no stars. I have a car and this was a rare occasion that I needed a ride. I sprained my right foot and needed to get to the doctor so I called at 11am for a cab to pick me up at 12:15pm. I hobbled outside and was waiting from 12:05 (this company is usually early) until 12:20 — no cab. When I called to see what was gong on, I was told the driver would be 2 minutes. Seems that this is a standard response from reading other reviews. At about 12:25 the driver pulls up and when I opened the van door he said «how about you go over to the other side.» Ok, he was a tall man sitting waaayyyy back so I was fine with that. When I got in I gave him the address and said I have a doctors appointment and you’re late. He replied «you know how doctors are, they make you wait.» Yea I do know that, but how about you not tell me what time I should arrive someplace? Then this guy is driving like we’re in a police chase. I fell off the car seat! I should’ve worn a seatbelt, but who does that in the back seat? He was playing with his phone and then made a call while we were swerving through the streets. When we got to the medical building I asked him to go to the back door and he replied «you can walk through the building.» I said I know that but I called a cab because I sprained my foot. When he stopped the cab he put out his hand — not telling me an amount or even turning around. Just up. I called to complain and the woman who took my call sent me a $ 5 voucher. Lady — I don’t want your voucher — I will never be using your service again and when I called to tell her that she said «there’s nothing I can do.» Please don’t use them if you value your safety and time.

Breaking the law by refusing a service dog. WTF jerks. Better train your drivers to obey the law if you don’t want to get yourself lawyered up.

The absolute worst car service. The cab never came after the operator told me three times that car #82 is «two minutes away». I had made the reservation 45 minutes in advance. It simply never showed up! Avoid at all costs.