We have used Santora Carpets 3 times in just over 2 years. Lenny Santora was a referral from a friend, he had done all the floors in their house and they raved about him. Lenny Jr came out to show us samples and review pricing. He’s great, friendly and profession. Everyone in my house(myself, mother and husband) all enjoy talking to him. Our first job was carpeting the nursery for our son that was due a month later. In this room there was an issue with a drain grate in the floor. When they installed the floor they covered the drain, even though it was discussed previously that they could work around it. I called Lenny and the next day someone came out and fixed it asap. He did not blow off our issue. A month later we flooded(our bedroom and the nursery were in the lower level/basement). We lost all of our brand new carpet. Lenny worked with us on getting new flooring, this time we used tile and also put it in our room. It wasn’t his fault that the carpet was ruined but he helped us with the cost and they came out asap for installation. This time there was no issue with the drain. About a year later we bought new carpet for our living room. Again, great experience with Lenny Jr. and the installation team. I always move as much as I can and they took care of the rest and put everything back. They even helped us move some couches from our garage to the living room. We were swapping out what we had for some nicer used ones. That was not normal practice for them but I spoke with Lenny about it and got his approval. In the next 2 years we are hoping to redo all flooring in our house, room by room, and have full intention of using Santora Carpets. You really can not beat their prices. They are a family owned business which is who I prefer to work with.
