Tuffy Tire & Auto Service

Horrible Services. They don’t try to find the best price for you. They will initially find the most expensive part along with charging at the highest rate possible for simple services. They tried charging me 1,500 for a part and their service, I went to another place and got the part and had another place install it for only $ 650 all together. This place is WAY OVERCHARGED. They will do anything to make you pay, as anyone else who is all about the money and not about supporting the customer. They even charge $ 100 to find the «problem» with the car, and other places find it for FREE! Just have another place check it and give you the code to find out yourself online.

Excellent, honest customer service! Definitely recommend Tuffy for any tire or auto service

Awful customer service! I would never recommend this place to anyone. Don’t be fooled by the false diagnostic that they give you and plan to sit for as long as they feel like making you wait. I would also suggest you check the work they did because if you have to go back for there for one of their mistakes, they are extremely rude!

Top notch service, 1000% better than the previous owners! They have kept my over 100,000 mile cars going strong these past 2 years! ! Love this place!

Thanks again Tuffy Glendale Heights for excellent service!!!
Ron and his crew are top notch.
I had my minivan brakes and rotors fixed at this facility and the crew was awesome!

OK everyone seemed decent enough here, I was referred to them by Discount Tire across the street for an alignment. I have a 2007 so I was told by Tuffy that I needed much more then an alignment. That I needed $ 966.00 in front end work… Well I said OK let me just think about it. Well I thought about it brought it to my dealer and had the dealer check it out. I didn’t tell the dealer about Tuffy’s recommendations, I just had the dealer do an alignment and I talked to the dealer mechanic and I asked hey are you sure my bearings and tie rods aren’t shot.
He said listen I would love to say yes but there not… What made me suspicious is when I applied the brakes on the car it wasn’t pulling to 1 side more then the other.
Glad I had a second opinion, don’t want to call anybody dishonest but my story speaks for itself…

I brought in my car to have the following done:
1. Fix my passenger side window that wasn’t sealing properly when closed.
2. Brakes done
3. Oil change
I was very happy with the service I received. All workmanship was done well and their customer service was polite. I talked to Ron their and even told me I had plenty of life left on my rear brakes and recommended not wasting the money on changing them. I would go back again and would recommend them to others.

I was going to give 1 star, but I decided on 2 simply because the staff was so friendly and kind and never condescending to me (despite what I’m about to say).
As for the other missing stars… I don’t even know where to start. How about I summarize by saying I was told I had an electrical problem. Nope, another mechanic fixed what was just a loose headlight connection. I was told I had a massively damaged wheel bearing that could endanger my life. Nope, other mechanics told me that was incorrect, and it’s rolling fine. I was told my car was basically a death trap and they could fix all of it for almost a thousand dollars! NOPE.
To hell with this place. Those nice guys should find another place to work or go back to mechanic school.

TERRIBLE CUSTOMER SERVICE. Do not ever bring your car to this Tuffy in Glendale Heights… nor any other Tuffy’s. They stole $ 300+ from us, and our car’s problem wasn’t even fixed. They sent our car back to us saying it was in great condition… and now (the next day) SAME PROBLEMS.
Our receipt says they installed a new fuel pump (per our request) howeever, we’ve now found they only installed the motor… NOT fixing our problem. My husband called and talked to Larry. He is a very rude and inconsiderate person. His customer service skills are horrendous. Wouldn’t do anything to help his customer (us) out. Mind you, we live within 2 minutes of this Tuffy’s, we would have loved to use them as our main garage. But they can forget it, I’ll be on every blog I can sharing the news of this bad experience and asking all to spread the word to never spend any money there. They won’t fix your problem. They’ll just steal your money. How pathetic. Tuffy’s if you read this. you call yourselves mechanics? I’d say you’re a joke. «If you go to a restuarant and get a bad steak, do you just send it back?» Actually yes, Larry, you do send it back and get it FIXED, because that’s what you ordered/​asked for, and it’s what you’re PAYING for. He ended the conversation very unprofessionally by saying «here’s where we have to fire you as a customer.» We’ll be in contact with the BBB.