AT&T

I hope you like to wait… All we need to do is return an item, something that takes 2 minutes tops. Any time we come here it is a ridiculous amount of time you are sitting waiting for someone to help you… If you have nothing else to do but sit around waiting come on in!

Wal-​Mart has better customer service than this place! Waiting at least 45 min now to return a phone case. I don’t understand why there’s not a better system to handle customers based on need. I don’t need to be behind someone in line who’s setting up an account. I just gotta return my ONE item! Don’t come here if you want to wait forever.

After waiting an hour and being second on the list now I was told the person that had an appointment got to be ahead of us also and their appointment was over an hour away. Their customer service is horrible they really need to find out how to be faster and more efficient with their customers so people can get in and out. All I needed was a SIM card and I’m still here waiting. I would hate to be the 7^th guy on the list they are going to spend their entire Saturday here. Will be finding a new AT&T store to go to

HORRIBLE service! I understand if a business is busy, but you still try to offer some type of customer service.
We walk in and one associate yells out «we’ll be with you in a minute». After waiting 15 minutes… killing time looking at phones and for someone to ask us again if we needed assistance still NOTHING! Two other customers walked in after us and no one bothered to yell out to them or even walk by.
Yes, most of them were helping customers. Some even doubled up having two associates helping customers. I just feel it’s poor service if no one can even take 30 seconds to ask the reason you came in.
This was the second time at this location and I will NEVER go back to this location again.

At&t is horrible all they do is lie to you .Reps in person are even horrible as well there not even professional. I feel all they want is your money they always try to talk you into something totally different then what you want.

I have been trying to reach a live Business Representative for the past year. All I get is one recording after another. Or recordings that say the business office is closed. Even on-​line there is no way to contact or email a live person. AT&T apparently does not provide customer service at all. It is essencially non-​existant This company has added charges onto my bill and has made it impossible to talk to someone to get a resolution regarding these extra fees. As a business owner I would never recommend that anyone use AT&T for their business needs. The phone number on my bill is also bogus. It does not allow you to speak to a live person. Just a computer. Still trying to reach a representative.

Unfortunate, been with AT&T for only 3 months and 2^nd time been to store. All associates (except Ursula) seemed like they were being inconvenienced. C’mon AT&T. Hire people who genuinely want to help out

Was here for about 15 minutes, one rep was not helping any customers and no one told me to sign in or anything, I wanted to add a line, just do it online and let these useless employees go.

Ray is awesome! I come here for my business cell phones and am beyond pleased with the quality & service of this Store and its products.

I’ve been going to this AT&T store for years, and have always been pleased with the customer service and quality of service and product. Yesterday I went in for an iPad, and had to run back today to have someone do something with the SIM card. I was in a complete hurry after an incredibly busy day, and literally ran in as they were about to lock the door for the evening. They were super kind, helpful, and immediately solved my issue without making me feel like I was keeping them from going home. On my way home I was thinking about how they could have been rushed, or rude, or any number of things, but they were awesome. Kristopher, Sean and Tony are the BEST. Thanks for the stellar service!

Have gone into this AT&T multiple times having to make changes on my account. I’ve never had a problem with the staff: they have been friendly and helpful and I’ve always had my problem solved in this store. Once a manager even over-​rode the computer system to allow an employer discount for someone who was not the primary name on the account (something they aren’t supposed to do) and didn’t even complain or make it a hassle. By far much better in-​store customer service than other cell companies I’ve been with. Also, never experienced a long wait time, which is nice (probably because they know what they are doing and go straight to the point without hassling you!). Definitely the only cell phone store that I haven’t had a problem with!

Initially stopped at a mall kiosk when I asked for a battery for my phone, the employee behind the counter chuckled then could not open the phone to see the battery. The frustrating part is that I phoned first and asked if they service phones — Next.
Went to find an AT & T Store… Found the store and signed in and was eighth on the list. While waiting I noticed (overheard) that each customer was told «you need a new phone.» My turn, I describe my issue and ask for a battery. «You need a new phone,» I’m told. I reply, «This is a work phone, I am on call tomorrow, I need a battery.» This continues for awhile and I find out if they have any batteries «yes.» Then I talk the clerk into putting it in my phone. She obliges and puts it on a charger — immediately says it’s not charging. I finally persuade them to sell me a battery.