BCBGeneration

Came in today and my friend and I were having a good time checking out the sunglasses until a sales associate came up to us with a rotten attitude and ruined our good time. She had such a negative tone of voice and a negative attitude. She did not make us feel welcomed and was not friendly at all! She looked and talked to us with such arrogance that made us quickly want to leave the store without even wanting to continue to shop around to see if we would like to purchase anything. I don’t recall her name but she was blonde working Sunday feb 15, 2015 at around 2:00 pm. I am a huge BCBG fan but I will never walk into this store ever again!

The girls were great who helped me here. They were sooooo accommodating and they gave me the best fashion advice and styled me too!!! We needed up bounding and having fun! Love this store too. Amazing sales, which I love!

I love BCBGeneration. Most BCBGeneration stores carry the same, sample amount of clothing/​selection. At this particular location though, I feel like the Mission Viejo store wins at customer service (please see review for MV store). But, this store is equally as friendly and helpful when asked.
HOWEVER, at my most recent shopping experience, they were having their 30% BFF sale. It’s partially my fault that I didn’t check the receipt when I left. But I basically didn’t receive a discount whatsoever. I called immediately. However, I was informed that I HAVE to return to their store. The manager was very understanding and apologetic. I will be going back this week to get my money back *shakes fist. Had to doc 1 star for their unbelievably inconvenient return policy.
P. S. No refunds. Store Credit within 10 days only.