Brakes Plus – Glendale

Always Great service at this Location! I gladly drive across town for my regular maintenance

Went here for just an alignment.
It was super fast, probably only 40 minutes, I went during my lunch break.
They already had a special for $ 10 off, and even let me use a $ 10 coupon on top of that. Woohoo!
I think the guy at the front was named was Russ. Really nice, really funny. Awesome customer service and my car is finally driving straight.

I had a blow out driving from San Francisco to Phoenix, bought new tires, and then took my car in for an alignment at Brakes Plus. I already knew there was other work that I’ve postponed for quite some time.
Steve, the service manager, hooked me up. He gave me a very detailed look at the underneath of my car, exact work needed (which matched what I already knew), and then did all the work that day. I get all my stuff done at Brakes Plus and will continue to do so. I even asked for a hefty discount and he delivered!
I also had some AC issues that were of were not possibly related to the work done. I took my car in again the next day and Brakes Plus took care of the AC issue… for free!!!
Thx again Steve. You rock!!! Now I can drive back to San Francisco knowing my car is in perfect condition.

My parents needed a brake job (I could hear the tell-​tale alert-​squeak one day as they left my house). I called around, and this place offered a good deal ($ 79.95 for fronts with a coupon) and it is close to their house. Spoke with Mike, and made appt. for next day. Went in with Dad, was greeted by Russ, and had inspection done.
Turned out they needed rotors up front. I looked at them myself — and asked Russ what they spec’ed out at. He immediately said they measured .661, and minimum was .669 so they couldn’t machine them.
I had already looked up the spec online, and .669 is minimum, so I knew he hadn’t pulled the number out of thin air to sell us something we didn’t need. That instilled confidence.
They ordered the parts necessary (also needed a couple seals in the rear) and drove us home to wait for them to finish. They came back a couple hours later and picked us up. Car was ready, and brakes seem good. No more squeaking!
Total cost was as quoted, under $ 200 for both axles + the cost of the rotors, which was reasonable. Can’t complain.
Russ was friendly, joking, and attentive to everyone that stopped in the shop.
No complaints here, but I just can’t give 5 stars to ANY automotive service, its just the principle of the matter. :) Let’s go with 4.5 stars.

Great service for many years on our cars, but always at an additional price. When told I didn’t want the extras, they stuck with my original request. Recent coolant leak prompted service and shop forgot to replace coolant in radiator or not properly replacing the radiator cap causing a severe overheating situation. I was told they tested it in the shop for 45 minutes prior to me picking it up. NOT. I was there and less than 20 minutes from «just got to add fluid and you’re ready.»
They tried to sell me services that were performed just a few months prior but backed down when they knew what I was talking about.
Profanity in normal conversation by service manager was not welcomed either.

Went in had the oil changed. After job was done, service manager told me oil drain plug broke when they were changing the oil. Took the car to my mechanic and was told this was not the case.
I should of Unilocaled about this place before going in and getting taken advantage of. If you see I am not the only one they tried to pull a fast one on.

*** You want to read this one … ***
On Saturday April 21^th, 2012 I called Brakes Plus and made an Oil Change appointment to honor a $ 15.95 coupon I received in the mail. I spoke with Brett who quoted me a 30 – 45 mins wait.
After I checked in, I went to Starbucks to make some phone calls and kill sometime. Upon my return, 40 mins later, I was told that they had some bad news for me: The oil drain plug was stripped and they could not proceed with the service. I was told this was caused by the party that performed the service prior to coming to them. They had tightened the plug using extreme force. Brett recommended I replace the Oil Pan for a new one to prevent future leaks and indicated that could not proceed with the service as is. I asked him to type up a work order with his observation and professional recommendation. He hesitated to do so and said he needed to consult with somebody else, went to the back room and after a few minutes, he and his manager came back out and confirm the diagnose, but proposed a new alternative route: Re stripping the Oil Pan.
I requested a written estimate of the cost of both procedures, but I was only provided with the total cost of replacing the entire part (oil pan):
Labor $ 187.50+Original Oil Pan $ 449.37, Total $ 636.87.
After I left the shop I called my mechanic for advised, he recommended going somewhere else to complete the work and I should let him know of any anomalies.
The Oil change was successfully done by Super Star CarWash in Peoria for $ 29 with a complementary car wash.
Today is Wed April 25, 2012 and I have not yet seen one drop of oil on my driveway.
… You be the judge …
Cesar

If you go to this place, ask for Tony; he is professional, honest, and very friendly. He kept me informed of what they were doing, and gave a thorough breakdown of the work to be done on my front brakes. I would visit this place again for all my maintenance needs.

I’ve had a few good run ins with the brakes plus on 83^rd Ave and Deer valley, but I thought I would give this one a try because it was closer at the time. Big mistake. They tried to get me to buy a bunch more stuff, some of which was brand new and just recently replaced. Very shady place. Stay away!