Chase Bank

My wife and I just opened an account here to take advantage of a promotion for free money. But man, do they make you work for it. The process took like close to an hour, which isn’t the end of the world. But at least the customer service was good.
Also, they have these weird like ATM things right in front of the teller windows. But nobody uses them. Why not just put them to the side instead of right in front of all the tellers as a warning to them. «Hey, scummy human. Get your shit together or you’ll be fired and replaced with this giant touch screen.» I hate technology sometimes.

They fired all of their tellers and put in machines that do the same thing as an ATM. So now instead of popping in and out you have wait in a line for 35 minutes. While 1 teller try’s to help 30 people. This branch is a colossal waste of time.

It’s finally happening. They are replacing all the humans with machines. A Chase employee told me about it a while back but I guess it’s becoming a reality now. Well humans, it was fun while it lasted. Now it’s just me and Bessy (the new automated robot teller). At least Bessy doesn’t pretend and say «how is your day going?».

This used to be a great branch, but then they got rid of all tellers except 2 of them. Replacing tellers with atm machines may work in a more residential setting but it’s horribly inefficient in a downtown business area. This one is on brand in Glendale, so the lines are now unbearably long. There are bank employees constantly asking you whether you have a bank card so they can pull you out of the line, but why not put them behind the teller Windows? That would be a better use of the employees. Disappointing.

Amazing customer service. Great attitude and work ethic from all staff. Amazing experience every time. Thank you Brand Blvd team!

I absolutely hate this place. There hasn’t been a single time that I have walked in here and have actually encountered a least satisfactory customer service. I wish I could rate customer service 0 stars. Every time I stop at this branch, all I ever see is snooty «I know it all» tellers who are horrifically unfriendly. A manager really needs to step it up at this branch, immediately.

I am new to the state and I’ve visited this local branch at least 5 times now. Twice I’ve gone inside to work with a teller. Everyone is friendly, they greet me upon entering, and they take as much time as necessary to get you what you need.
Today’s example: I needed small bills because I’m heading to Mexico and I always tip people even though I’m staying at an all inclusive. I thought I’d have to see a teller to accomplish this, but it turns out they have new ATMs inside that can give out ones. Yippee!
I tried to be a big girl and do this on my own, but I screwed it up and ended up with 20s. I felt pretty dumb because I had been offered help when I came in and I said I could figure it out. FAIL!
The teller or manager (she seemed managerial) was close by and asked me how it went. I showed her the twenties and admitted my mistake. She said no problem, I’ll get your change for you.
I’m so glad she didn’t make me feel like a looser or do the I told you so. I think this bank is great! I’ve been a Chase customer for over 20 years and this is why.

I just had the grossest experience at the Chase bank in Glendale… They are ON YOU, as soon as you walk in the door – waayyy too much and in your face. I had to make a deposit and wanted to do it at the teller for my own reasons. I’ll skip the banter– but I ended up with a rep in a cubicle (again I’m just trying to deposit checks) and this kid in a suit is trying to get me to get a credit card, open another acct– and THEN, the questions that are none of your business.“what are you using his money for?”
«How much do you have at Fidelity, if you don’t mind my asking?» (I said I do mind) REALLY? Just put the money in my acct. and let me be on my way. Dealing with finances is stressful enough without being interrogated and trying to get you to get this and do that. Then he takes my ID and checks and leaves me sitting alone in a cubicle for 7 minutes until he came back with my ID and a receipt… ugh!
It’s not so great customer service training folks… It’s very invasive, greedy, and gross… Rant done.

I decided a one-​star Unilocal review would be more fair than a call-​in complaint, which was my initial plan when the following incident occurred. (I just wasn’t 100% on getting this guy fired and stuff… I have a conscience, ok! Plus, it’s the holidays what if he needs money to buy his kids fucking sticks and balls and stuff. whatever kids play with. However, I do hope management reads this and makes this guy re-​watch whatever training video they offer their new employees.)
My friend and I stopped in to Chase on Brand Blvd on Thursday, December 18^th around 5:45pm to make a cash deposit. My friend owns a business, so she had the cash in one of those gray deposit bags most businesses use. We were called to a teller window, and a dude named Edvin began assisting us.
It took this guy AT LEAST 15 minutes to figure out the transaction, even though the cash counting machine sat right next to him. It looked like he was sorting the money 10 different ways for some reason, flirting with his coworker and just giving off a really unprofessional vibe. His three strikes:
1) As he was casually counting the money, he said «This is a lot of cash!» which is literally the most unprofessional shit I have ever heard a bank teller say.
2) Attempting to make more conversation as he was sorting (WHY.), he said «Do you guys have an ATM machine or something?» I mean, I was appalled. Just because we were near this guy’s age (mid 20’s), doesn’t mean the level of respect or professionalism needs to plummet. There were other people in the bank, it was dark out and we needed to walk back to our car safely, without news of our INCREDIBLE CASH DEPOSIT being discussed loudly by this asshole.
3) It was taking SO fucking long for this guy to make this transaction, he eventually said AND I QUOTE «Just write your number down [on the back of a deposit slip] and I’ll call you in the next 10 minutes if it doesn’t go through. If you don’t get a call from me in 10 minutes, you can assume everything is fine.» UH… WHAT IN THE HOLY FUCK? Our phone number? We weren’t trying to fucking wire money to Siberia here. We were depositing cash into an account. My friend ended up giving him the number, because we were just completely thrown off by the whole situation and we finally were able to leave, with a receipt that didn’t show the new balance. (Thanks, guy.)
When we got back to the car, she checked her online banking and it showed that he deposited the cash, withdrew it, then deposited it again. Three separate transactions. Definitely the strangest, worst bank experience ever. This guy needs heavy training, or just needs to be cut loose.

Came in to get a new debit card when mine expired. The personal banker that helped me told me that I can’t just request a new card & that I had to close my current account and open a new one (probably because he needed to open up a certain amount of new cards, or because he’s a liar). I later found out this wasn’t true. Because I trusted him as a professional, I opened the new account and when automated payments were taken out of my old chase account from various credit cards in the following days, I was charged numerous fees for having the payments not go through. Thank you, Chase Bank… for your honesty and integrity.

I use this branch mostly for automated transactions, but I have also used teller services. I have not had any problems with either. Tellers have been friendly and helpful and the automated machines have always been up and running. Sometimes it can get pretty busy in the afternoons, but I try to get here in the mornings before the bank actually opens.

I’m still left wondering why I give this bank my business. I came in here at 12:30 on a Thursday. Okay yah, it’s lunch time, but does that mean its necessary to have three windows open only and three other windows closed with tellers there acting like they’re counting money? It’s frustrating when you have a 9 month old with you who thinks she’s Miss Independent. Not all of us have the luxury of babysitters so we can run errands. So after my 20 min line wait a teller opens and I helped myself to her window. Much to my shock, she looked at me like I was nuts and said she was closed. Then a man whom I’ll assume was the branch manager takes me at the other end of the room. He made the mistake of asking me how it was going. That’s when I had to tell him that with all the B.S. charges they charge you’d think chase bank would have the money to hire more employees. His response was this: «if you would have come in 30 minutes ago you would have been in and out. I had a full staff this morning that I was paying to do nothing. «How was this even a professional answer? Let me tell you, Sir. I couldn’t come in 30 minutes earlier because my child’s schedule didn’t allow it but thank you for letting me know that. Much like you don’t care about the customers, I don’t care that your bosses had to pay staff to do nothing. Perhaps take notes or pay attention to the fact that traffic flow tends to be less n the early morning and more people utilize the bank on their lunch hour. That’s just my educated guess though. You all nickel and dime the little people and clearly you don’t do anything to put that money to use. I don’t know, to maybe have a full staff between the busy hours of noon to 2 pm. This bank, in my opinion, is the mother bank in the area. It should really start acting like it.

The employees in this bank are very disrespectful and VERY ignorant.
I would give this 0 stars if I could.
Avoid Chase on Brand if you have questions or concerns because honestly they couldn’t care less. They won’t help you at all. I’ve never seen such stupid people working in Chase before; I was in complete shock at how clueless they were.
They seemed to have recently hired every ignorant idiot they found on the street.
What happened to the professional FRIENDLY employees? Did they all quit?
The chase employees on Brand don’t know what they’re doing ESPECIALLY the ones in the cubicles. Total airheads.
I went to Chase on Brand to solve an issue I had, and these clueless employees with a stupid look on their faces couldn’t even help me. It took two employees to help me. I mean really? They just wasted my time, went back and forth, and made me wait a while. What the hell were they doing? ABSOLUTELY NOTHING! Worthless scumbags.
Either they didn’t want to help me, or they didn’t know what to do; they just looked plain stupid and clueless. What a great way to lose customers!
If it weren’t for the respectful and helpful employees on the San Fernando location, I would have closed my account and joined Wells Fargo.
I’ll never go inside this disgusting bank again.

This bank is much better then Chase’s location in Burbank.
but still — all employees have such unhappy faces.
Customer service is ok. if you dont ask any extra questions.
Parking is good.

Since when did ballistic glass become the norm at a financial institution? You’d think with all the laws prohibiting firearms these kinds of things would not be necessary in the golden state.
Anyway, this is down the street from my office, so I come here fairly often to make a deposit or get some cash. Sometime the line is longer than others, but it seems to move fairly quickly. They always seem to have a nice supply of fresh $ 2 bills which is nice.
It’s a bank. They have tellers, three ATMs, and a nice customer service person who greets you when you walk in the door. Not sure what else is required.

The opening of another Chase in Glendale seems to have helped to alleviate the long lines that have plagued this particular location. I am not saying it is great and the lines are gone — I’m saying it is better. I’m saying it is A-​OK.

Absolute worst customer service. This bank has no care or respect for its customers, and makes going the the bank a horrible experience. This place was so much better when it was Washington Mutual (or even Home Savings, back in the day). At least with those banks, employees were taught how to respect customers and UNDERSTAND wtf they are doing. One time, when i tried to close the account and get my money out, the banker gives it to me in large bills. I ask for it back in smaller bills, and he yells at me, telling me i never said so. So i tell him straight to his face, you never asked! And later on i find out, he never closed the account. Thanks, Mr. Pineda, you are incompetency at its best. Avoid Chase if possible. Not worth the hassle or time wasted.

I severely needed to withdraw some cash since I had spent the remainder from my wallet at a few mom n’ pop shops in Glendale.
I had a little bit of trouble trying to access the driveway to get into this location (it’s next to a freeway onramp and a little difficult to navigate towards if not a resident of Glendale).
Once there, my experience was fairly normal. Get in. Walk to ATM. Withdraw money. Leave.

So I lit a cigarette indoors. I wanted to see how much of it I could take down before I got 86’d. I got halfway through the second drag when I felt the death stare of the lady behind the Customer Service desk.
«Excuse me, sir…» She started.
«Yes, hi.» I quickly responded, exhaling with every word. «Yes, can you tell me when I can get a substantial loan. Yes, that sounds great today. A loan with a fixed APR …»
«Um, well, you can’t smoke in here, sir.»
«Who? Oh wow! Didn’t realize. Nasty habit this is. Nasty. Just horrid.» I take another drag. «Now where can I start a CD account? Have a ton of dough and need to start a CD. Or a Money Market account. Does that yield a return?»
«Sir, please exit with your cigarette or put it out…»
«Oh yes, that’s right, we just discussed that! Forgetful me, my mind is deteriorating, I swear. I swear. Forgot my head if wasn’t attached to my body, or whatever that saying is. What is that saying?» Drag number 8 occurred here.
«SIR! I’m going to have to call the security guard over here if you don’t leave…» She sternly warned.
«Oh, no need, no need, I just need to replace my ATM card. Stolen, I believe. Or the wife took it. She loves those J Crew sweaters. You like them? You’re a girl, you must like them. Let’s go get you one»
She stands up. «I do like them.»
«Alright, let’s go. Right after this cigarette, huh?»
So: three stars. Awesome.

THIS BRANCH DOES NOT CARE ABOUT THEIR CUSTOMERS!!! My wallet was stolen at this branch and no one was willing to help with the situation. There is no security guard, there are no cameras taking footage of the customer stands (so they say), and all the associates are consumed in their own sales. When I realized there was not much else I could do except safeguard myself, I asked them to cancel my debit card. The associate actually had the audacity to use the opportunity to try and sell me one of their products. I guess empathy is lost in this economy.