CVS Pharmacy

Every time I come here the line is ridiculous. Why? Because they always only have 1 – 2 cashiers. You would think if it was like this all the time they’d hire more cashiers. Ridiculous.

I’ve been going to this CVS since it opened and have always been happy with the service, both in the retail area, and especially the pharmacy. The pharmacists, Angela and Elizabeth, are top-​notch and are supported by an excellent, friendly staff, especially Silva. Never had to wait more than 20 minutes to get a prescription filled. Granted, sometimes the retail check out lines are long, but they move and the wait isn’t as long as one would perceive. This is my «go-​to» drug store.

Update on this CVS. They got rid of the bad apple employees several months ago and I returned and started doing business with them again. It is now a decent place to buy your medicines. Very helpful pharmacist etc.

One of the most helpful CVS stores ever. They are all friendly professional and ready to help. I specially appreciated Karine, she was on her way to her lunch break, when I needed help, she returned to the photo dept and helped me with my request. Thank you Karin.

Today was my first time being at this store. I was looking for a facial cleanser and the gentleman who was helping me even walked me to the isle in which the product was… he was super nice and friendly, I am really happy I found this CVS, its super close to my house and from now on is my go to place.

30Min line and no employees present at the wrap stand. Add the fact like they’re doing us a favor and that sums up this location.

The staff at this pharmacy is absolutely the best. I recently transferred my medications from another pharmacy because of insurance reasons and couldn’t be happier. The manager at the pharmacy (blonde girl) is so nice and friendly. I had some issues with some of my prescription refills and even though she looked like she had a lot going on, she took care of everything for me and was so polite and professional. She took the time to answer all my questions and showed she really cared. She even called me the next day to make sure I was satisfied with the service. Wow I wasn’t expecting that kind of service at a chain drugstore but I have to say I loved it. Great store, great staff! Definitely recommend it! This is my new pharmacy now!

The pharmacy here is the most frustrating pharmacy in the world. I’ve been with them for A YEAR and they have never once gotten my prescription to me right and on time the first time. Several times they have FORGOTTEN to call the doctor or notify me that there was a problem.
The only reason I still use them is because I’m sure trying to get them to forward my prescriptions would the other half of my sanity that they have already taken.

I would like to thank Mary the Pharmacy Technician who as always shown the utmost in customer service. Her knowledge expertise and help is an asset to CVS within the pharmacy and also when looking for a product on the shelves. I am always greeted with a smile and my questions are given full attention. It is customer service like this that patients and customers truly appreciate.
Many thanks!
Satisfied Customer
StyleSherriffe

I just saved $ 65 on 4 prescriptions! I went to the hospital pharmacy first but CVS’s prices are $ 65 better. Their service is excellent and they carry a wide range of non-​Rx items as well. If I have to call in I get a real pharmacist and he/​she gives me answers I can understand without attitude. It doesn’t get any better.

Using the kodak photo kiosk at this store is like pulling teeth. They didn’t have ribbon for the in seconds printer and they also don’t make double sided cards. One manager was nice but incompetent, the other cashier/​manager is rude and she’s been rude on other occasions as well. This cvs sucks.

Very unprofessional stuff, I had to buy medication for my stomach. But they told me it’s too soon for my refill and they need the doctor to call them, I explained them that I can’t wait and I have to go but I had to wait there for one hour until they called the doctor to verifying.

This is the absolute worst pharmacy I’ve ever been to. The floors and counters are filthy. On two or three occasions my doctor has called in my prescription DAYS ahead of time, and when I arrive it hasn’t been filled. The pharmacy always has a terribly long line, yet they never open up the second register.
One particular staff member named Mary is always rude and gives a «what the eff do you want?» face when I approach the counter. No matter what day or time I’m there, she’s there with her stink face. Almost every time I’m paying she walks away in the middle of the transaction to go talk to someone she works with, then I have to stand there and wait for QUEEN MARY to finish her conversation before coming back to complete the transaction on her end. Absolutely disrespectful!
Today I have absolutely had it. Yet again my prescription was not filled after having been called in by my doctor FOUR DAYS AGO! When I asked Mary what happened, she just looked at me a shrugged, «the pharmacist is at lunch. it will be 45 minutes.» Completely unacceptable. I’m switching my scrips to Target pharmacy.

if you wanna go for a place that does it’s job it’s a complete and utter mess.
if you wanna go for comedy, please go. like for instance once I was outside the store, and I’m getting out of my car, one of the workers (a woman in her mid 60’s), simply farts so loud that it echoes throughout the plaza. it’s hilarious! another time a homeless hooker crack addict came in and screamed at everyone in the store including myself it was again, hilarious.

Worst experience I every had! I got this pharmacy threw my health insurance. I dropped off my prescription this morning. I asked the pharmacist if I could pick it up this afternoon, he told me no problem. When I got that another pharmacist told me they have no record of my prescription on file. The first pharmacist forgot (that’s what he claims) that they were out of my medicine. Doesn’t he know how to check the store computer to see what meds are in stock or not. Before giving the wrong information out. Checking stuff on the computer is not hard to do. You don’t need a PhDs. For god stakes.

If you are looking for a pharmacy to wait in long lines only to be treated rudely then this is the perfect place for you.

Ok where to begin…
Lets start w the crazy people in the parking lot either a) fighting for parking or b) chilling at a parking lot mid afternoon.
Moving on to the inside of the store. Lets see, I have never seen this place have less than 5 customers waiting for an unreasonably long time to pay. I noticed a lot of people complaining about the customer service, even though it wasn’t great I’d like to think that they’re just tired and probably stressed from being understaffed. I hate self checkout counters but this place desperately needs some if they don’t want to hire some more people.

I have never had an issue with customer service here. I’m very sorry to have to resort to using race as a description but I don’t know any of their names, however there is an Armenian manager, a white older lady and a young white guy who are always so incredibly friendly and helpful.
But I definitely have to agree with others, this place always has a long line at the registers. There’s just something about this place that feels so old and run down. They never seem to have a nice stock on hand in their cosmetics area :/​I always end up going to the CVS on Los Feliz instead.

PHARMACY: I was excited to have this convenient CVS be my local pharmacy. Alas, after 3 disastrous attempts to have prescriptions filled there, I will never be using their pharmacy again. First of all, I will say that one of their managers was really helpful and went above and beyond to help figure out my insurance coverage when I started a new job and it wasn’t clear where I was in the system. That was great. BUT, it doesn’t make up for the wait times, the ridiculous lack of clarity in their system, and the long lines.
Twice I called ahead to see if my prescription was ready to pick up, twice they said «when are you coming?» and I gave them a time several hours later in the day. I get to CVS to pick it up, after standing in a looong line, I finally get to the front — only to find it’s not ready yet. «Just wait.» So, I wait… and wait… and wait… I finally get back in the long line, get to the front again, they go to check on it, and it was still being filled. This is after an hour of waiting in the store, after calling it in several hours earlier in the day. This happened to me twice (the first time it took forever due to the aforementioned insurance issue).
I switched to Walgreens up on Foothill, drove thru the pharmcy, was in and out of there in under 5 min.
THE REST OF THE STORE — is fine, there is always a short wait to check out but it’s not too bad most of the time.

I came to this CVS location to get something for the pain in my neck, mainly due to allergies, but after dealing with poor customer service, I left with a pain where the sun doesn’t shine. Mostly, all CVS locations carry the same products but I’m sure they don’t carry the same attitudes. Not only attitudes, but this location has some shady, or strange, log that I’m not sure is legitimate.
After dealing with allergies, I decided to purchase a humidifier. After purchasing this humidifier, I realized it helped my allergies but the machine was rather noisy. So, I decided to return the humidifier, and that’s when I experienced chaos at the store. The cashier informed me that I must write my personal information on a log in order to get my refund. This log, which consists of other customers’ information, includes full names, phone numbers, and drivers’ license numbers. Immediately, I informed that cashier that I will not provide all that information and that it seems illegal that they’re retaining and publicizing their customers’ personal information. Again, I adamantly informed the cashier that I won’t provide all that information and stated if she didn’t issue my refund I will call my credit card company to dispute that particular purchase.
All in all, the cashier issued my refund and receipt. This particular cashier wasn’t the friendliest, because she gave the customer before me a hard time. The customer before me didn’t have a CVS card, so the cashier wouldn’t honor the sale prices for her purchases. That customer, bravely, turned and asked if anyone would let her use their CVS card and, someone did. Some people take their jobs a little too serious. That cashier should be counting her blessings that I didn’t mention her name, but I did notice a change in her attitude while I was talking with her. If I ever return to this store, I hope to see a change for the better.