Firestone Complete Auto Care

They were great! my grampa got his tires replaced and an oil change he had nothing but wonderful things to say and they are very fair prices

Our rental mini van got a flat on our way back to Los Angeles so we drove up to this place and it was very busy as it was also Christmas eve, but Matt managed to squeeze us in. Matt took care of all the paperwork and had his team change our tire super fast to get us back on the road. I think it took longer to unload my kids than what it took to change the tire. Thank you Matt!

Found a small nail in my front tire and went into this Firestone location to see if they could take me as a walk-​in. I was expecting to be turned down and asked to make an appointment but i was wrong! The guy told me that the tire required a simple patch up and that they could squeeze me in if I was willing to wait. Total job took about 30 minutes and the mechanic even showed me the nail after it was removed. All the guys here were friendly, polite, and professional. Most importantly, they made me feel completely comfortable despite the fact that I barely know anything about cars or maintaining them.

I love the customer service! I went to this Firestone to replace a tire due to a nail. They went over the different tires brands and prices. I chose two toyo tires for my front wheels. I asked if they could get me in and I had an appointment at 1:15pm. They end up replacing my front tires and did my alignment and gave me time to spare for my appointment! The mechanic was really nice and even said he knew I was in a hurry and he would be done shortly. I would recommend this location to anyone! They made my transaction stress free!

This shop has received a lot of business from me over the years. Service has been ok. I send my wife in once for a simple nail repair in a tire and what happens… they try to sell her additional services and send her off with the tires all improper inflated… nice job! It takes one bonehead move like that to destroy my trust in a shop. I’ll be passing this information on guaranteed! Within an hour of this review I get a bogus generic response from Firestone acting like they are about customer service. It’s just them trying cover there butts on social media instead of providing quality service at there shop. Next time do ethical work and you won’t get a bad review.

I started taking my car to this specific Firestone location several years ago. Despite there being several other Firestones closer to my home, I continue going out of my way to the 35^th and Bell location for all of my maintenance needs. I have a 2009 Toyota Yaris with almost 200K miles on it and my goal is to get the thing past 300K. During this time, about 95% of the maintenance I’ve had done in the last six years has been by these people.
One of the things that I hate about many of these auto-​maintenance stores, especially the ones at dealerships, is that you can take your car in for a simple 20 dollar oil change, and they’ll bring you back a laundry list of items that they try to «scare» you into getting done. If you decline, they start pressuring you, convincing you that your car will break down if you don’t buy into their BS. What they fail to realize is that this high-​pressure approach is what drives most customers away. If it’s not broke, don’t fix it!
Fortunately, they keep that to a minimum at this particular Firestone. While they occasionally give me «recommendations» based on my mileage, such as all those damned flushes and high mileage oil that I’ve learned is not necessary– they’ve never pressured me into getting anything that I don’t want. And if they do find something that needs changed/​fixed, they always tell me, without making any exaggerations.
I’ve never had to wait more than a few hours for any work that needs to be done and find the staff to be very honest and professional.
Highly recommended!

Went to get my wheels alignment done at this Firestone since I have their lifetime warranty. They not only did not do it properly or never did it, they actually made it worse. Not only that, my brakes are now making noises ever time I break, which was never there before. I will go to another location to see if there’s any honest Firestone around this region that will actually do their job properly.

I read the online reviews before deciding to go into this store and they live up to the reviews! The guys behind the counter were very personable and willing to help. They didn’t try to make me buy a bunch of things while I was there. They didn’t try to take advantage or anything of that sort. I will be back there again for sure!

At this point I’m convinced all Firestones just suck. This should really be zero stars. Don’t even bother coming to this one!

Firestone at 35^th ave and bell road. What a great place. My truck broke down on my to work. So since I was with in 3 miles of firestone I had my truck towed there. At 5:30 in the morning nothing is open. In this area. So I sat in my truck to wait for firestone to open. While sitting there I see the manager show up at 5:50 in the am. He entered the store and did his morning routine. At about 6:15 AM he came out to me sitting in my truck and asked if he could help me with my truck. And invited me into the store to wait for the other employees to get here so he could help me with my truck. The professionalism and concern for a customer is the best customer service I have seen in along time. I give nothing but the best kudos to this firestone store. And thanks from all I have for thier assistance.

I show up at 6:50 they close at 7, was on the 17 and hearing a loud flapping noise. Pretty sure the car was gunna blow.
Got there and the guy came right out and found the plastic cover thing under our front hanging down. He fixed it right up! It was like 10 minutes. 2 of the guys assisted. Both very friendly and curtious.
Life savers:)

The guys at Firestone are very personable and accommodated my schedule to get an oil change done. I will be back. They did not try to oversell the service and checked other details in my car after I told them I was about to take it on a road trip. I will be back!

It’s hard to find a good trusting place to get your to get your car worked on. A friend recommended this Firestone to me and he was right. Dan was professional, knowledgable, and nice. I can’t say enough.

Dan is the man! We took our mustang into Firestone for balance and alignment. They squeezed us in and the garage queen was riding right by that night! Great service and nice staff. Had a small issue and Dan made it right, they have earned our repeat business for sure. Thanks Dan!

Very friendly and their prices were great. Not to mention their are lots of coupons for them. They answered all my questions and helped me with no problem! I’ll definitely go back for more service! Very happy.

Honest, reliable and they don’t try and upsale for things you don’t really need. I highly recommend them!

I have a 2003 Toyota 4Runner with the V8 and synthetic oil changes can get pricey. I have been running the synthetic blend and liking how my truck runs. I called Firestone and I got a quote of $ 49 dollars… out the door! It actually came out to $ 48…even less, whoohoo… and I was very happy when they were finished. They were fast, about 25 min., my windows were cleaned and mats were clean too. I asked for a quote on front brakes and it was very reasonable… he even gave me a discount and said it would be in the system so when I came back to get them done at another time, I could still get the discount. Martin helped me, a very nice man. I will definitely be returning.

Excellent customer service, very friendly. Have been here twice and they are great folks who genuinely do care.

I was on my way north on the freeway this morning, and got a blowout about 5 miles away from here. These guys got me in, got me a new tire, and actually put the spare back in it’s place — no one has ever done that before — all with smiles on their faces and a very clean, relax, positive atmosphere. What started out as a hopeful day, then a disastrous day, now has turned into a salvaged and very happy day indeed.

Quick, very courteous service. I mean service like the old days, and I’ll now go out of my way to come back. Big thanks to Dan for getting me in and out in a flash. Very impressed.