Hale Pet Door aka Hale Security Pet Door

I had my Hale pet door installed 24 years ago. My German shepherd had learned that if she rattled the blinds at 3 a.m., I would get up and let her out. This became a game. (If you don’t want a smart, manipulative dog, don’t get a German shepherd.)
The Hale pet door solved that problem. It was installed in a sliding glass door.
I just had a new flap put in. This is the third flap. The current German shepherd goes in and out like it’s not there. The new flap was installed by Hale. David, the installer, did a beautiful job.
If you need a pet door, I recommend Hale.

I’ve had the Hale wall-​installed pet door since 2013 and it’s held up great. The dogs get easy access to the backyard, and the double flaps ensure that no critters or debris gets inside. We did a self install and it wasn’t too hard to do, although they do have service people that will come out and install it for you if you wish. They are also a local company, and I love to support high quality goods that come from our own state!

We were super impressed with our experience with Hale. From the owner to the installers, they were wonderful!!! They installed our pet door in a brick and plaster wall which is definitely not an easy thing to do! They worked with us on scheduling the install and totally accommodated our need to reschedule… twice! The door is awesome and is super durable and high quality. Thanks Hale!

We’ve had 3 Hale doggy doors in the past 10 years (moved houses). They have been such a great company to work with and the product has been awesome and of great quality. Would highly recommend! When they came to install they were very nice, informative and cleaned up. Would use them again for sure!

I had Hale pet door come out to my house to install a through the wall pet door. The installer couldn’t find a place to get the pet door through the wall because of the way my house is framed. The installer told me we could instead put the pet door in my sliding glass door. There was a pretty big cost difference between the through the wall door and the door through my slider so the installer offered me a discount to help soften the blow which I definitely appreciated. I was hesitating on doing the door through the slider so the installer told me to take a couple days and then decide if I wanted the door.
I waited a couple days and decided to go with the pet door through my slider. I called the office and spoke with someone who said they would order the glass and that it would take about two weeks to get the glass made and shipped to them. Two weeks later I had not heard from anyone so I called to check on the status of my glass. When I called I was told that they needed to check with the factory on the status of my glass and that they would call me back.
Five hours later I received a call from an installer saying my glass had never been ordered and that they needed to come back out and re-​measure my sliding glass door. When I told the installer the measurements had already been taken and that my door was supposed to have been ordered already the installer asked if I had made a deposit when I called two weeks ago. I told him I had not then he rudely informed me that if I had not made a deposit then they wouldn’t have ordered my glass. OK, how the heck am I supposed to know they needed to take a deposit? The woman I spoke to never mentioned it and she said they were going to order the glass.
So not only did Hale not order my glass they lost the measurements for the door and accorinding to them somehow this is all my fault because I didn’t make a deposit that I never knew I had to make. Nobody apologized for any of this and in fact all of this going wrong was somehow pinned on me… unbelievable. I will be taking my business elsewhere.

Professional work. I had a tall large door installed through brick with two doors and carpet in between.

Great company! The ladies on the phone helped me customize my dog door to git my needs. The man who came to install was on time, clean, and professional. Best of all if you have a rescue dog, Hale will donate 10% to an animal charity of your choice. Highly recommend!

Had my door installed 15 years ago. Had a problem 7 years ago and they came out and fixed it like new… been great ever since… this is the best pet security door on the planet!

Just purchased a home that had a Hale pet door installed! Talked to rep at the Home Show and scheduled appt for replacement of flaps and cover. They came to our home the following week and the work was done within an hour! The guy arrived on time and began working right away! Great pricing and Great Service!

I purchased the Hale Pet Door in the Screen version. We originally had one that we bought from Petco, however, that one attached to the screen and our dogs kept knocking it out AND we had it installed by a window/​screen repair shop. We decided that this summer we would do something different. We did some research and purchased the Hale Screen Pet Door directly from Hale. It was much more expensive than the one we purchased at Petco. This door attaches to the frame of the screen and the screening and NOT just the screening by itself like the old one. We decided to install it ourselves. It took my husband and I about ½ hour to install it. We’ve had it in over a week and it’s WONDERFUL! Three dogs are using it all day, every day. My kids actually said that the screen door itself feels sturdier with the pet door in, than without it.

I looked all over locally for a good pet door, all anyone had was poor quality plastic ones that were designed for doors. I was looking for a pet door that could be put in the side wall of my garage that I was building new. I talked to the company, they shipped to Canada without hassle and were very helpful on the phone. After paying for the order we realized we could have received an additional discount for ‘liking’ them on FB. Without hassle they graciously provided the discount even after the fact by crediting our credit card.
Being in Canada there wasn’t an installer so I installed it myself. It really was quite easy to do and the finished product looks fantastic. Having the dual magnetic flaps will really help in the winter to keep the cold out and latching door will help any unwanted critters out as well.
As others noted it is a bit pricey but I think totally worth it. From what I can tell they are the only ones on the market with this design and quality. Great product, I’d order from them again if I needed a second door for my house.

I just had Hale Pet Door install a doggy door. I have a block house and they did a great job. At first they came out and thought they couldn’t do it but they called the manager and he came to take another look. The manager was Eric and he was very helpful, polite and professional. I appreciated how patient he was with the whole thing and after he showed up he made it work and the door looks great. We haven’t had time to start training our dog but are looking forward to it. Hale even left us some instructions for how to care for the door and even how to train your dog to go through the door. I would recommend these guys to anyone!

Hale pet doors are amazing. I live in Los Angeles and did a lot of research to find the perfect dog door for my new greyhound. Since they come in so many sizes, it makes finding the perfect door for your dog so easy. A Tall Large Door version was the recipe for my tall skinny four legged baby. (Most dog doors are too wide and not tall enough for greys). Four and a half years later, the door is still going strong, but one of the flaps is tearing a bit. I rustled up my receipt, called the nice Hale people, and they are shipping me replacement flaps at a 30% warranty discount. These doors are expensive, but SOOO worth it!

This company is seriously AMAZING!
I knew from my research on the Internet that getting a Hale door was a big investment and I was a little nervous about inviting someone to cut through my stucco house so I decided to go visit their showroom in Glendale. Two friendly men greeted me, answered all of my questions, gave me tons of helpful information, and quoted me a price with 0% pressure!
After reviewing the info with my husband we called to set up an appointment. Within the week they sent Aaron out to install my pet door. I was amazed at the attention to detail! Aaron even covered the cement outside of my house to prevent it from getting dirty! He took out the old in glass doggie door and helped me clean out the leaves that were trapped in my sliding glass door. I felt like he went above and beyond my expectations!
It took my dogs a few hours to get used to the double flap door but it is amazing! I can’t believe I wasted so much energy for so many years with my old doggie door. Getting a Hale pet door is worth every penny!

My dog asked me to to write this review to tell you all how much she loves her Hale pet door. Actually, we are both very happy. Our experience with the company was great from start to finish. The door was installed through the (stucco) wall, and the installer saved the neatly cut out portion in the event I (or the next homeowner) ever want to remove the door. Speaking of installation, the process was clean, clean, clean! I actually think he left the kitchen floor nicer than he found it! :)
The door itself is very well constructed with two sturdy flaps to keep the cool air inside. Of all the changes/​improvements I have made to my home since I moved to AZ, this purchase has made me the happiest. I don’t have to worry about my furry friend languishing outside on a hot day.

Had Hale install my pet door 4+ years ago and it’s still working great! They did an excellent job and even moved the electrical wiring in the wall too! The door (with minor cleaning) still looks new (with 3 dogs… now 2).

Amazing! From the first call to the time the installer left these people were great!
They installed a dog door through my block wall. Not even a scratch on the paint or a bit of dust left behind. (They ever bring their own vacuum cleaner!)
Now my lazy ass doesn’t have to get off the couch to let the dog out anymore. It took my puppy about 2 hours before he figured it out and now he loves freedom.
A little expensive, but it’s so worth it.