Kaitlyn Clothing

I came in this morning in a bit of a panic trying to find something to wear to a lunch I had later that day. I was quickly welcomed by the employee working and she was super sweet. She asked if I needed help finding anything then walked around with me and picked out a few items I really loved. I left with a cute floral romper and very happy I had stopped. The store itself is great and really clean. The size of the clothes run a little weird but besides that I loved my outfit. I asked for the employees name and I think it was Naomi. She said it was only her first week working there but she was amazing. She totally calmed my nerves and was patient with me even though I was in a bad mood. I hope every experience at Kaitlyn will be like this one.

I brought a shirt and later on changed my mind. I came back to return. The cashier girl told me «I already told you when you purchased you can’t get your money back you can only exchange or store credit.» I would appreciate if she is saying in a calm voice. Seriously what kind of customer service they have here. I like the clothes here but WiLL Never Shop Here again. These girls need to be train on how to be helpful to customer. The whole I was there they were chatting and didn’t walk around to offer help.

I stopped by this store yesterday and loved all of their rompers, the only problem is that they hardly had my size in all of them! D: I asked the girl walking around and she said whatever is out is the only thing they have. I think for the quality of the clothes and the patterns the price is SOOO GOOD!!! :D Another down side, when I asked if they had an online store she let me know that they do but what they have is very, very limited. But overall I like the store setup and the employee working, she was really nice and helpful.

The clothes here are super cute and trendy. But the cute little necklaces are cheap as hell. The chain is either made of awful material or just too thin because my necklace literally snapped just after a couple days of wearing it. What sucks is that they have a no return policy for them. I understand that it’s their policy, but be warned that I just wasted $ 10 on something that I can’t return/​exchange. I’ve obtained a similar necklace at my school’s store that’s lasted longer than their’s.
As for the staff, it’s either a hit or a miss. Some of them are friendly while others just seem to mind their own business. I’ve never really noticed or cared until I started working retail and realized that this place should probably step up their customer service just a tad bit as well make FAIRER adjustments to their return/​exchange policy. It’s mostly because of this policy that makes me hesitant on shopping at this place too often.

I used to come here often but slowly stopped shopping here because the employees are so rude, unhelpful, and not friendly plus the return/​exchange policy sucks!!! I think it something like «exchange item within 7 days with tags and receipt but no money back». Yesterday I decided to go in the store because they do have cute clothes but yet again, I left unhappy. First, the worker didn’t even greet me. Second, she didn’t ask if I needed help or anything. Lastly, when I did ask her for help on if they have a different size she replied «I don’t know». Ummm don’t work for a clothing store if you can’t be helpful or kind in any way! Also, while there was like 10 customers in the store, she just stood behind the counter on her phone the whole time. Ugh never coming here again!

I wouldn’t recommend supporting this establishment. They have terrible customer service. I purchased an outfit for a trip I was taking. When I was about to put it on I realized that I grabbed the wrong size. It was two sizes bigger. As soon as I got back into town which was 13 days later, I tried to exchange the item for smaller size and I was told they couldn’t make an exception. Even though I could prove I was out of town. Who stays in business with this type of customer service. What a waste of money, I won’t be able to wear the outfit and will have to donate it. I will never shop here again.

Wife loves the store for all the great selections at low prices. Seems to have lots of variety and easy to find what you want. Seems like whoever is buying for this place is doing a great job!

The staff here isn’t really that helpful, but I love the clothes and I rarely leave empty handed. I don’t mind the lack of service since I keep to myself while I shop anyway.

I always find the cutest clothes! Cute boutique. I’ve been lucky to not deal with bitchy service (as reviewed on Unilocal) but if I did, trust me I would be raising hell. But no need lol. I’ve had a nice experience :)

If I could give 0 I would. I work in retail and. Customer service, and I’m an actual considerate human being… This place BY FAR has the worse service I’ve we experienced in a «boutique» (which I’ve also we worked in) everyone knows boutiques are notorious for bad return policies and higher prices but the pay off is supposed to be unique and trendy clothing and above all GREAT Customer service. NO, you get the shit «I work in a horrible miserable place attitude» ALL the employees must hate their job because of all the times I’ve been there im NEVER greeted or helped, unless I’ve been there for for well over 30 to 45 minute!
Word of advice to the manager, your staff is extremely rude, unwelcoming and very disappointing as a consumer (that happens to visit your store every week, but I’m sure no recognizes me because they don’t bother to look up) ! As a manager myself across the way at the glendadale galleria, I would Like to extend a helping hand … You have huge potential your store is unique and very cute, the price is right and there are no other boutiques like this near by… That being said I never buy as much as I want because of your ZERO CUSTOMER SERVICE get it together !

Wow terrible customer service. Appalling staff. Will never return here again. I was just here less than an hour ago with my friend who was really interested in buying a dress. We walked in 25 minutes before closing and just took a look around. As soon as we crossed the threshold, we were immediately greeted by «JUST SO YOU KNOW WE ARE CLOSING SOON!!». And we’re like oh ok yeah no problem! Then five minutes later as my friend is really seriously looking at a dress and considering trying it on out of no where the same girl whine guess is in charge aggressively yells at us «WE ARE CLOSING IN 10 MINUTES!!» we immediately left. Lululemon employees next door where we had just been were super nice and this was a huge awful contrast. I get they don’t want to stay overtime and close up on time but it’s really really rude to basically force people out of the store by packing up and yelling like that at very clearly interested customers. I was shocked she did this. We are respectful people and didn’t expect them in the slightest to stay open later for us but they should at least stay open until closing time. Guess you just shouldn’t stop here anywhere near closing time. Good job losing a sale and potential customers who live nearby.
So unprofessional. Looks like this girls friend were hanging out on the couch in the back of the store. They certainly didn’t look like they worked there.

Ann who is suppose to be the store manager is a total bi@ch and very unprofessional. … She refuse to accommodate my daughter and I and and talk very rudely to us for no reason!!!
its amazing people like her can either be an employee or own a business…
I will NEVER step in that store again…
She is extremely conceded individual who looked in to my eyes an said she doesn’t need our business as her business is doing GREAT!
If she wasn’t the owner which I really doubted I feel really bad for the owner and I hope he or she read this review…

Absolutely love Kaitlyn Clothing and specifically this location! It’s big and fully of goodies. The staff is always nice and attentive. I love that the had a huge sale section all year around! The one thing I don’t like about Kaitlyn is their return policy. Why no returns? Honestly I’ve never really wanted to return anything I’ve bought from them but the fact that they keep reminding of their no return policy, it’s just such a turn off. When their customers satisfaction becomes the most important part of their policy I will be 100% satisfied and give them 5 stars. Till then, this is all I got.

I visited the Glendale location this past Saturday and the items in the window automatically caught my attention. I fell in love with almost everything I tried on. Quality is alright for the price and you’ll definitely be straying away from the basic Forever 21 styles. Very trendy, all at an OK price compared to everything else at the Americana.
But, BEWARE of their customer service. I was assisted by a very polite young lady. Although before that, I encountered an extremely rude employee who was glued to her laptop! I tried to get her attention several times, but she would not budge! I have worked retail before and never would I have thought it be okay to spend my time on the sales floor with my computer, not paying attention to customers, especially on a busy Saturday afternoon. I would’ve given five stars if it weren’t for her.
Other than that unfortunate experience, enjoy your shopping!

Cute trendy clothes, at a pretty reasonable price. Similar type items to what you would find at Forever 21 down the way but its smaller, cleaner and much better organized. The mannequins are always well styled so its easy to get fun outfit ideas and I feel that while the quality isn’t anything to write home about the clothes feel a little bit better than Forever or H&M. Its not really ever crowded so it’s easy to find what you need, try it on and get in and out fast. Not bad!

My favorite clothing store! I wouldn’t wear a lot of their stuff but I still find the cutest outfits from there. Very organized and clean nothing like a forever 21. Their prices aren’t too bad compared to other boutique like stores. Quality isn’t that great but you’re paying for what you get. I wish they had more locations.

I bought jumpsuit/​romper last week & after washing it shrunk! I told the staff about & they dont care, their return policy sucks!
Customer service is horrible! Their dress shrinks! It shrinks and they dont care!

Worst customer service and the clothing are cheap. Look like there came from downtown la w/​just there la el added to it.
Went to the store and I had request for a dress to be transfer over from a different store because they didnt have the size and instead of calling there customer that the item had arrive they just sold it to someone
else! No apologies! Don’t think this store care about customer service or wants to stay in business! Never shop there again.

I miss working nearby because I would buy at least one outfit a month from here… I also may have a shopping problem. This is a good alternative to F21. Similar quality, trendiness, and about a 10% price mark up, but the selection is a lot more organized and easy to shop. Friendly service from fashionable youngsters.

This is one of the few cute, stylish, very affordable women’s clothing stores that also has jewelry & other accessories at the Americana at Brand shopping mall. I had never heard of them until visiting the mall for the first time. When you first go in, you’re not sure how expensive the items are, but then you’re pleasanty surprised when you see their prices. I’m also glad they have a website.
When you’re sick of Forever XXI & H&M, which I am, this is a great replacement. But, it’s not as large as those other two stores.