LatinEscapes.com

I’ll be honest — my husband and I were very weary about booking with Latin Escapes, but we had our heart set on seeing Brazil this year. They had the best deal we could find. We researched everywhere and found a few reviews here and there, but not quite enough reviews to make us feel very comfortable to book. Let’s just say their website needs an upgrade. It’s such a shame you don’t see more about them because, well, we are SO glad we booked with them!
I booked my travel with Karen, and she was on point! She responded to all of my emails within 24 hours and was so easy to reach if I needed to call for anything. She calmed my nerves and gave me every detail I needed. Sometimes, I’d send an email and then she’d call me a few hours later. I almost felt like it was too good to be true!
In case you’re wondering, they arrange pretty much everything for you — flights, transfers, & tours. We got details for our flight, and when we arrived in Brazil, the guy who picked us up at the airport gave us all the vouchers to our tours and transfers with pick-​up times and phone numbers to call if we were concerned. Super easy. They pretty much work together with other tour companies in Brazil so you’ll be seeing different companies while you’re there.
It’s definitely not your usual route for travel, but it was definitely safe and secure. Best of all, we got to see Rio de Janeiro and Foz de Iguacu worry free! Thank you, Latin Escapes! Karen — you rock!

Al with Latin escapes is Fantastic. We booked at the last minute and had no trouble. When our flight was delayed due to a storm Al arrainged everything from behind the lines and our trip was perfect. They chouse very good ground support and tranfers. Our tour of Machu picchu was outstanding. I would book with them again

We went on a very expensive vacation with Latin
to central america for 10 days. The weather in the country was unseasonably rainy with storms the entire time that we were there. We were constantly wet and none of the clothes would dry. As a result both my wife and I got sick. We couldn’t go out in most locations or do any activities because the rain was so heavy. In one location we started on a cave tour which had to be cancel midway through due to high waters from the rain.
Half way through the trip we reached a location where we had one partial day of sunshine. We saw that the last leg of the tour had weather forecasts that were even worse than where we had already stayed. We decided we wanted to stay where we were because it was sunny for at least part of the day. We called the in-​country travel agent and asked if there would be a penalty if we cancelled a canopy tour and hotel scheduled for a few days in exchange for staying where we were. The tour company said it was far enough in advance that it shouldn’t be a problem as long as we paid the difference in the cost of the current hotel and the proposed one. The concierge coordinated with the local travel agent to rebook our travel plans. We were told by the local agent that we would receive money back for the canopy tour, the hotel and possibly the transportation. All we would need to do was send an email to latinescapes customer service when we returned and we would received a refund. We stayed at the location and unfortunately it rained for the last few days but we made the best of it.
When we returned home we wrote to latinescapes customer service and didn’t receive a response for some time. We sent several follow-​up emails to a woman named Maria. She finally directed us to a woman named Karla. Karla assured us she would do everything to help us because she wanted us to travel with them again. I would Karla and leave her a message and she would never call me back. I called several more times until I got her on the phone and she continued to assure me that she would do something for us. I would email Karla every few weeks to get a status for 4 months. She told us finally that she could get us a refund for the hotel ($ 100.00) and possibly for the canopy tour ($ 150.00), but not for transportation. After several more weeks Karla promised we would at least get a refund for the hotel but that was all. This was confusing because we had cancelled the canopy tour even further in advance of the hotel. Karla then assured us on at least two occasions that we would get a refund for at least the hotel and that it was on its way. She kept assuring us that she had reached out to accounting and it was only a matter time. It is now 8 months later and we haven’t received anything.
So after 8 months, 20 emails and 10 phone calls Latinescapes wasted at least $ 250.00 just responding to our claim. This was a $ 4K vacation and they couldn’t give us back us back even a portion of the trip even though it was a miserable vacation and we had better weather at home. I recognize that margins in the travel business are low but had they even given us back part of it back we would have booked another trip through them.
At this point I hope you will reconsider booking with Latinescapes because they will not make good on their promises. They will lie to you and they waste your time because they think you will just give us. They have terrible customer service.