Lids

Came here today at 8:00 and the gate was shut with a note to call mall security for keys?

Not happy with the store at all. When I walked in first thing I heard was one of the girls complaining to the other coworker about private things. As I was going through the whole store either of the girls not once asked if I would need help looking for a particular hat even when I made it obvious that I needed some customer service. 10 minutes later once later once I saw what I was looking for I finally got the attention of the other work that had just got to her shift and it seemed like I was bothering her as she was eating her food at the front counter. She finally put her food down to gwt a har for me. I for one will never come back to this store because of the poor customer service I was given. I mean the hat she brought down was not my size and I wasn’t asked if I would want them to order it for me. I don’t like giving 1 star unless really bad so I will leave it at 2 stars. Until next time.

I ordered a hat online to then pick up in this store as a christmas present for my boyfriend. When I first came to pickup the hat in store, a few days after I had been emailed saying that it was shipped, I was informed that it was not there yet and that I had to wait until they called me telling me they had it. All staff acting as if I was completely incompetent for not knowing I was supposed to wait for a call, even though there’s no way I could have known. I then waited for a call. It never came. Fed up with waiting, on January 6^th, two weeks later, I called the store to ask if it had come in. They said that they had it there and that it had been waiting for me since December 28^th. I was infuriated to know that I could have come and gotten it for the past 10 days but they never gave me that call. When I came in later that day, initially the manager could not find my order and insisted that they didn’t even have it. After trying to tell him that one of his employees had told me earlier that day that it was in stock, another employee finally came out from the back with my order. As much as I was happy to have my order, I was very upset that they had never called. When I made this point clear to the manager, all he did was insist that they had called and make me feel stupid for the entire situation. TERRIBLE CUSTOMER SERVICE.

If you are considering purchasing any autographed material from
, please reconsider. on January 1 I purchased an item described as «Chicago Cubs Ron Santo Mounted Memories Ron Santo Framed Black Cat 8X10» on clearance for $ 140.00. On January 8 I received an email from Lids telling me my order had been cancelled due to inventory. I went online to search for another gift for my Ron Santo fan– friend. I saw an item listed as «Chicago Cubs Ron Santo Mounted Memories Ron Santo Framed Black Cat 8X10» (WORD FOR WORD THE SAME AS WHAT I HAD PURCHASED.) I live chatted with «Laura» who told me that they had 3 in stock. I asked for a manager. Told the manager and was informed that «The one you purchased had a different SKU number!» Oh really. He then said, «The one you purchased was regularly $ 289.00 it had a wooden frame, the one we are currently selling isn’t as nice it’s in a plastic frame so it’s $ 259.00. I said, «Fine, since the description didn’t include what kind of frame, I’ll take the cheaper one.» He said, «We’d be wiling to give you a discount of $ 20. (bringing my total to $ 239.00. «So let me get this straight. You are willing to sell me a crappier version of the thing I bought last week for $ 99.00 more!!! He repeated that the SKU number was different. I said, «Well the descriptions are identical.»
Reported them to the Better Business Bureau. Called and was disconnected three times trying to speak to a manager. Eventually spoke to a very nice manager named Kennetha however she could only offer me a $ 20 gift card. I declined saying «I just want what I paid for at the price I paid.» Note to Lids, different items should have different descriptions. If you don’t want to sell something at a sales price then DON’T OFFER IT AT A SALES PRICE.

Product quality: It was okay one of the hats where fine, but the other white hat that I bought had a defect on the color.
Price: Special /​Deal with discount
Discrepancy: So I walked in happy and very picky about what I like at Lids. I tried on some LA hats to sport and rock because I like the Dodgers of course I am a fan of the team. So I bought a black and gold hat new era fitted cap because that is what I like. I did not have a problem with that black and gold, but I did not like the other hat and asked for an exchange. They gave me my request for exchange and got a nicer looking white cap until the manager either purposely or accidentally marked my new white cap with a red pen. I will never forget this manager she did not know what she was doing at the time. She also asked me if I did not like it to exchange it within the date of the receipt before the request of exchange becomes invalid due to policy. I think she was exhausted, but still I pay my own money for some quality products only to be heartbroken. I know it is material but I paid it and I think Lids deserves this review just to let people know to be careful and to look out for these type of janky services not just here but everywhere. I left the store feeling uneasy about my purchase I even tried washing it out, but nothing it was permanently marked like a scar. So I think everyone should be very aware of how these employees, and in store managers can treat you and your interest of purchase.

Prices are high but for some reason– all hats are a rip off everywhere nowadays.
The 5 Star review is for an awesome employee who took her time to show me different fonts, font sizes and color combos for a hat I made.
Great color selections… Tons of styles and sizes to chose from. It is just a little difficult for me to pay $ 34.99+tax for a fitted hat! I miss the days of $ 18!!! Haha
JESSEELL (and yes I confirmed she spells it with all those double letters) was very patient with my two sons and I as we each designed a hat. Different ideas and color combos. She never once appeared frustrated or bothered. Jesseell was cracking jokes with my sons and treated them like important customers. All this while she was helping train a new employee and attending to other customers. Oh, did I mention it was also closing time!
Jesseell stayed 30minutes passed the mall closing time to finish our hats!
All in all, we are all happy with what Jesseell helped us design! The hats came out very nice and she waited for my 13yr old to figure out what he wanted to ensure I received a 20% off discount on his hat!
Great patience and a fun friendly smile made this a 5 Star review! If her manager was there, I would have made a point to speak with him/​her. This girl deserves a raise!!! Great customer service is hard to find nowadays and Jesseell excels!!!

Robbyn, the manager is RUDE and has an attitude problem. There was a customer before me who was giving her trouble and I can tell that she was beginning to get frustrated. I actually felt bad for her, but as soon as she begins to help me, she gives me attitude for no reason. I bought a hat from here and I didn’t like it, so I returned it 5 days later. The refund did not go through, so I called to ask what happened. She told me to bring in the receipt so I did. When I went in, she gave me an attitude and said, «instead of coming in here, you should have called customer serviceeeee.» Ummm… you told me to come in AND I never had an incident when a refund did not go through. Also, why would I think about calling customer service when I didn’t even buy it online. I know that customer service is not limited to online purchases, but most people like to settle things in-​stores when they purchase things in-​store. Nothing was settled. Robbyn did not even apologize even though it was their fault since they were having a computer malfunction. I understand that you have no control over these things, but do not take your anger/​frustration out on me!
Now, I have to fax them my receipt and bank statement if I want a refund. Honestly, I wouldn’t mind it if she was being polite, but she was the exact opposite so… I will NEVER be coming back.

Large selection of hats but the time I went there was only one employee who was more interested in fiddling with the embroidery machine than helping me as I stood at the counter for several minutes without him even acknowledging my presence.

All your sports hats needs answered in one store. They also have other kinds of hats. Its a hat store. Hats hats hats hats and more hats