Michaels

Great place to go for arts and crafts. There is a big parking lot so lots of space.

The staff are helpful, we always find what we need. The place inspires creativity! Huge store with everything you need for arts and crafts!

What a great store. Always check online for deals. They almost always have 40% off. Great selection for frames of almost any size. Love this store. Big parking lot too.

I don’t need to feel like I’m bothering an associate when I ask for help. Time and time again this happens at this location. Enough already. I’m going to Hobby Lobby from now on.

Bob from the framing department have done a great job framing my artwork for the exhibition i really appreciate his help and advice. I highly recommend him.

I brought a picture in for framing on the 7^th.
It’s now the 20^th.
It’s still not done.
Worse? I got this message «oh um sorry we measured it wrong and need to order a new frane it’s going to be another week.» No apology. No offer to give me a discount for having waited so long. It’s a FRAME shop. How do you «measure it wrong.» Isn’t that what a frame department is supposed to do? Measure pictures and frame them? Total disaster.
Amateurish. Unprofessional. Terrible.

One of the most Horrible store I have ever been in my life. Customer service sucks!!! No return allowed within 3 days & don’t accept 20% discount with printed coupon!
Nothing wanna say just will never return.
I am also letting all my friends know that don’t go to this store!!! The way they treat you is like you’re not welcome and appreciated!!! Very disappointed.

They have a good selection on certain items. It seems like they carry a lot of name brand artsy stuff.

I can understand the low rating now. I am so annoyed/​frustrated with this Michael’s. I saw that these baking cups for cupcakes were on sale for $.99 so I brought it to check out and I was told it was the wrong color and that they were for big cupcakes. I went back and got the right baking cups in the right color in the right size. I waited in line again and when I went to pay for it I asked if they could check the price again and now told it was a buy one get one for 50% which totally contradicts the signage on the shelf. I can’t support a store that is disorganized with
employees that clearly do not care and totally disengage from customers.

A shot out to Adrian, in framing.
Went in to finally get three prints framed. Only had an ideal of what I wanted for one of them. Adrian took the time to talk over my thoughts with me, made matte color and frame suggestions, and offered other little options I didn’t even know existed. Plus the frames were less expensive than I thought… Double plus!

Michaels… I have to go into this store with my wallet handcuffed… they are always have amazing sales and deals and I end up walking out with things that I didn’t plan on buying.
The workers are very helpful and the store is clean and organized.
A lot of times the line is SUPER long, that can always be a bit of a bummer… but they are always so busy because of the amazing sales they have.
There is always a price for everything. If I’m going to pay less for a canvas… I’ll have to spend more time waiting in line to buy it.
Thanks for existing Michaels!

This review goes out not only to this Glendale store, but almost ALL of the Michaels I have been too. I am usually the type of person who will go out of my way to compliment staff to management. I never complain. Until today. I’ve been to this Michaels store 3 times in the last four days and have spent about $ 450. I’m soooooooooo tempted to take it all back but this is the only stupid store that carries the Lemax Halloween village that I know of (for decent prices. I’ll pay $ 1,000’s for a Christmas village but Halloween doesn’t need to have all the special detail). I digress… I only have moved forward with this village as I promised my child we’d add more n more for him each year like I do for my Christmas village.
Ok. Point made. Other than I also spend $ 100’s on special framing and over $ 500 a year on Christmas garlands, picks, lights, ribbons, etc to make my own homemade garlands.
Ok ok. POINT MADE AT WHAT I SPEND THERE.
THIS YEAR IS DIFFERENT. NOT A HELLO (not even once in the 5 – 10 times I’ve been to the store this season). Not one ‘how are you’.
When I ask about coupon specials, I was 15 mins early before I could use coupon. Ok. I understand and respect rules. I said, that’s fine, can I leave my full cart up front here so it’s ready when I get back in 15?‘
Her reply: ‘a… No sir we can’t do that.‘
Me: ‘well what if I leave it in a corner and come back to it’
Her reply: sir, now that we know about it and know you are going to leave your cart, it’s our obligation to put everything back. ‘
Me: ‘your guns lut everything back in 15 mins’
Her: ‘yes… To give others the opportunity to but the items. But ILL BUY THE ITEM IN WHATS NOW GUNA BE 10 minutes’
This may seem silly n pointless to some but it’s NOT GOOD CUSTOMER SERVICE. THEY COULD’VE EASILY HELD ITEMS.
THE MICHAELS APP SUCKS AND IS POINTLESS. SO IS THE WEBSITE. WHY SELL THINGS ON A WEBSITE WHEN 99% of what u sell u can buy IN STORE ONLY?!
MICHAEL U SUCK!!!
I’ll my my average $ 5,000 a year somewhere else

This particular 5-​star review is for Bob in the framing department.
The framing here is absolutely top notch– everything I have brought here for framing looks stunning. Bob took care of several of my original art pieces. I felt extremely reassured. For just one example, he went the extra mile to physically iron the cloth that I had done my dip-​dye art on and it made all the difference. He definitely did not have to do that.
Michael’s is just in general my jam. Their staff is fairly knowledgable, whether I’m looking for the perfect canvas, painting supplies, pen & ink supplies, or artist papers. Strathmore is also almost always on sale — score!
One con, which as you’ll notice isn’t enough reason to dock a star, is that the whole store seems to be understaffed. If you have a question, you’ll likely have to run around the store for 5 min trying to find someone.

I have been a frequent shopper of Michael’s for years now. And in the past this store was dirty and unorganized and cramped. No more!
I happened to stop by today because I was in the area and was very pleasantly surprised to see that the walls have been repainted, the store is well lit and there’s no items thrown on the floor. Everything is clean tidy and organized. I’m happy to see that Michaels is catching up to the standard of my other favorite stores like hobby lobby.

4 Stars Stock
LESS 2 stars for deplorable customer «service.»

OMG WTF. I have been coming to this Michaels store for two years now and have never had an issue until today. I came to return a few packages of unopened sequins and Maribel was the cashier who was working. She literally sat there and examined the sequins for about five minutes and asked me questions like whether I had opened and re-​stapled them!!! Finally, her coworker Michael happen to be at the front of the store and I straight up told him that I had never had such bad customer service and a cashier acting as if I’m committing a crime on a $ 1 pack of sequins. He looked at the packages and said there was no issue and Marybelle gave him a look as if he was nuts for not agreeing with her. MARIBEL NEEDS TO BE FIRED OR TAKE A CLASS ON CUSTOMER SERVICE!!!

I won’t knock this store completely, but several of the employees don’t really care about you in your crafty space. I went in for some balsa wood and found a total disaster area. I asked a clerk if they had any more product than the heap of disorganized, broken stock before me and she said, «I don’t think so.» Were they planning on ordering more? «I don’t think so.» Did she know if this stock ever got organized? «It’s the night-​shifts job.» During this exchange she pushed Popsicle sticks so much I thought she either had stock in the company or a secret horde from her Missile Pop consumption!
I didn’t find charms I was looking for, sheets of acrylic or a paint color I wanted. (Nothing exceptional; just a vintage red.) Don’t get me wrong, they do carry a lot of stuff, have okay prices and a few people that work there do care. Just give yourself plenty of time, be willing to adjust your must have list and don’t need help; then you’ll be fine!

Welcome to Candyland! For peeps in the creative arts, hobbyist, painters, bakers and candlestick makers, I’m pretty sure you’ll find something here to complete your «artsy-​fartsy» project.
From beads to twigs, glitters and sparkles, vase and cases, ornamental flowers, paints and art pencils, doilies and for the birdies… the options and supplies is next to endless! From time to time when the paint tubes run dry and the brushes had a sudden affliction of alopecia, Michaels has become my go-​to place, they always have an assortment of painting supplies from Golden, Chroma, Liquitex and Winsor Newton, I also like their selection of canvases as they offer quite a few in different styles and size, I personally like the gallery wrap canvases as I could simply hang my artwork without the need of a frame. (Which they have quite a bit too — ready made or customized)
This store is pretty clean, they could add a few more staff on the floor as I’ve noticed quite a few people wandering like a headless chicken looking for someone to help them. It would also help to open more registers especially on the weekends (I know your store is huge but this ain’t Costco, right?)… It’ll sure expedite that long line especially if the nice little old lady in front still has to get her drivers license, find a pen and write a check for her purchase… Not to mention ask the spelling of the store… Oh sweet lord. *grin*
But anyhow… I like this store even though it is short staffed on the weekends or probably took their lunch all at the same time hehe (to be honest I like to be left alone when I’m shopping for my art stuff — I get more ideas cooked up in there! Which in turn results in a bigger spending. yikes!), this store is clean, has a lot of options for the stuff I need and the lady who helped us with our check out was really nice.
Check them out if you need something for your creative art DIY project, I’m pretty sure you’ll find something here that could help you!
P. s.: Ginormous parking below (by Ralphs) so don’t get frustrated trying to find parking close to the store. :)

For anyone headed here seeking out Thanksgiving décor – don’t. They’ve skipped right to Christmas. Granted, some of those Christmas things can be used for T-​Day, but I was hoping for at least half an aisle of some autumn-​inspired stuff. Should I have been looking for that before Halloween?
They do have a good selection of scrapbook stuff (stickers!)

(Shopped 01÷13÷14 M @ 1:00pm): If you need something framed, ask for Adrian!
I found myself at Michaels Arts & Crafts in search for a frame for one of my prized souvenirs on a recent vacation — a painting-​on-​canvas from local artist Freyzer Andrade in the village port of Boca de Valeria along the Amazon River. I’ve shopped here on many occasions for various arts & crafts, containers, and standard-​sized picture frames.
After an exhaustive search through all the frames, I couldn’t find one that either fit or cared for. This was when Adrian jumped in and offered his assistance. He mentioned that they were having a 60%-off all frames promotion (I honestly felt they ran this promotion on a bi-​weekly basis), so I was interest. Nearly 30 minutes later, I was sold and actually excited about what we’d discussed. Below was the itemized breakdown for those who knew what this all meant. But once I got the finished product back, I was more than happy with the results:
³⁄₁₆ Acid Free Foam Core Backing ($ 1.28)
SM Flat Expresso Frame ($ 63.24)
Canvas/​Stretch ($ 7.72)
Preservation Fit ($ 6.92)
⁹⁄₁₆ Stretcher Bar ($ 25.48)
$ 94.64 + $ 8.52 tax = $ 103.16 (saved $ 166.96)
Service — Adrian the «framing man» kicked arse! I hoped to only get a simple frame but the size of my prized painting from the Amazon wasn’t a standard size (13 ½×18 ¼) I could’ve lifted from the shelves, so he took me step-​by-​step with his recommendations and offered several options. The price seemed fair and I really didn’t want to take more time and priced it out elsewhere. I received a call two weeks later that it was done. I was totally happy in this instance. Now, as for general service, it tended to be hit-​or-​miss, so you better knew what you were looking for. Most of the help was at the registers, but you found a random employee who was cleaning or stocking the shelves.
Parking (free) — Depending on the time of day, this could be a challenge as they shared street-​level and underground parking with multiple big chain stores such as Nordstrom Rack, Petco, Ralphs, Staples, and World Market, at the poorly laid-​out Glendale Fashion Center. If you arrived before noon or after 7pm the more convenient street-​level parking was easy. Otherwise, go underground and take an escalator or elevator.
Atmosphere, décor, ambience — A huge no-​frills box store brightly lit by fluorescent lighting (the tinted front glass walls limited natural lighting) filled wall-​to-​wall and aisle-​to-​aisle with merchandise. At times, it would look like a cluster-​fuck especially during the holiday season. But if you weren’t into arts and crafts, you’d probably feel disgusted by the overflowing shelves, cluttered end caps, and misplaced items from rude customers. No chairs nor TVs to be found, but there was background music.
Attire — Totally casual, so I would normally be in a t-​shirt, boardshorts, and flip-​flops.
Overall, my first specialized framing and mounting experience with Michaels Arts & Crafts was a smooth and seamless process. Generally speaking, work of this nature was usually pricey so I tried to gather the necessary elements and did my best to make it look nice. But Adrian put my mind at ease, and I would certainly consider them for similar work in the future. Regarding their arts, crafts, and baking supplies, I’ve normally turned to them first for the wealth of items and cheap prices. I found very good value based on the prices, service, and experience noted above (total bill was around $ 103.00; no tip required). And, they accepted my credit card of choice… AMEX!